Provider profile
SERVPRO of Chatsworth/Stevenson Ranch
Provider snapshot
What this listing says
San Fernando Valley homeowners dealing with mold discovered during a renovation or after water damage, where having one crew handle both testing and remediation under the SERVPRO franchise system matters.
Best for
- San Fernando Valley homeowners who discover mold behind walls during a kitchen or bathroom renovation and need fast containment and remediation.
- Property managers and HOA boards across Los Angeles County who need a single vendor for water damage, mold remediation, and reconstruction with detailed proposals and insurance coordination.
- Families with young children or elderly members who need the living space sectioned off during mold work so they can stay in the home.
- Commercial property owners who need mold remediation plus contents packout and storage under one contract to minimize business downtime.
About this company
SERVPRO of Chatsworth/Stevenson Ranch is a SERVPRO franchise based in Sylmar, California, owned by the Barlow and Bridges families (April Barlow and Grant Bridges). Mold is one piece of a much larger restoration operation that also covers water damage, fire damage, storm damage, construction, and commercial services. They handle both mold testing and mold remediation in-house.
On mold jobs, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction. They also run packout and contents restoration from a climate-controlled storage facility, which is relevant when mold has spread to belongings. The HVAC and air duct cleaning service follows NADCA standards, a detail worth noting since ductwork is a common vector for mold recurrence.
The franchise has operated for more than 30 years. Grant Bridges is named as co-owner and shows up in reviews personally managing jobs and traveling to disaster sites. The Barlow and Bridges families took over from a previous owner (the Tronson family, referenced in older website copy), so there has been an ownership transition.
55 Google reviews at 5.0 stars is nearly flawless for a restoration company with this volume. The overwhelming majority of reviewers praise communication, punctuality, and willingness to explain the process. That said, the review count is modest, so the perfect rating reflects a small but consistently satisfied sample.
Services
Service area
Based in Sylmar, California, serving the San Fernando Valley and broader Los Angeles County. Reviews confirm jobs in Chatsworth, Stevenson Ranch, Santa Clarita, Castaic, Simi Valley, Woodland Hills, Canoga Park, Sherman Oaks, Porter Ranch, Van Nuys, Reseda, Burbank, Glendale, Altadena, La Crescenta, Lake Balboa, Westlake Village, Culver City, Santa Monica, Los Angeles, and Palmdale. That range stretches well beyond a single franchise territory, so confirm drive time and availability for your location.
Review consensus
Scott Keller draws repeated praise for on-site mold inspections, explaining findings, and coordinating insurance paperwork. Gage gets called out for same-day water damage response and keeping homeowners informed through demolition and drying. Grant Bridges, as co-owner, personally manages jobs and communicates directly with customers. Tyler Branson is praised for coordinating multi-day restoration projects and being available around the clock for questions. Patty in the office is mentioned multiple times for responsiveness and kindness during stressful situations. Reviewers consistently highlight punctuality, daily scheduling communication, and willingness to explain each step of the process. Multiple property managers and insurance agents note that proposals are detailed with photos, making board presentations easier.
1 found across 55 total reviews at 5.0★. Maria Flores described a technician named John who was sent to her father's home for a job he did not know how to do. A second, more capable worker came but then disappeared without explanation. When the family called the office, they were told John had said he "got rid of it," which the family found confusing. The company eventually sent someone else to finish the work. Maria also claims the quality declined after the original owner's son-in-law took over. The owner responded asking her to call, but did not address the staffing issue or the ownership transition claim.
The single negative review is an outlier against 54 five-star reviews, but it raises a structural question about franchise staffing. SERVPRO franchises rotate technicians across water, fire, and mold jobs, and the complaint describes exactly the risk of that model: a tech assigned to work outside their skill set. The owner response was polite but generic, offering a phone number without engaging with the specific staffing or ownership concerns. With only one negative in the data, this is a one-off, not a pattern.
Scott Keller (field tech/inspector -- consistently positive, praised for mold inspections, honesty, and insurance coordination). Grant Bridges (co-owner -- positive, personally manages jobs and communicates with customers). Gage (field tech -- positive, praised for same-day response and keeping homeowners informed). Tyler Branson (tech/coordinator -- positive, praised for communication and 24/7 availability). Jesse (field tech -- positive, water detection and mitigation). Patty (office staff -- positive, praised for responsiveness and warmth). Amanda (office staff -- positive, kind during stressful situations). Heidi (office staff -- positive, called fabulous). Henry (customer service -- positive, patient and explained everything). Daniel (lead tech -- positive, daily communication and attention to detail). Louie/Louis (tech -- positive, excellent communicator). Esdras (field tech -- positive, praised for quality work). Edwin (field tech -- positive). Oscar (field tech -- positive). Erwin (field tech -- positive, helpful and understanding). David (field tech -- positive). Camron (field tech -- positive, mold repair, on time and attentive). Elias (field tech -- positive). Pierce (tech -- positive). Luis (tech -- positive, water damage assessment). Joseph (tech -- positive). Patrick (tech -- positive). Bryce (tech -- positive). Danny (contents team -- positive). Chase (contents team -- positive). Queta (contents team -- positive). Yolanda (cleaning team -- positive). Karla (cleaning team -- positive). Junior (tech -- positive, courteous). Alex (tech -- positive). John (tech -- named in the 1-star review as unprepared for the assigned job).
Ask for Scott or Gage by name if your job involves mold or water damage -- they draw the strongest praise. Before signing a remediation contract, get an independent mold test to confirm the scope, since SERVPRO handles both testing and remediation here. Confirm which specific technician will be assigned to your mold job and ask about their mold remediation experience.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one getting paid to fix it. Consider getting an independent mold test before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a fraction of their business, and technician experience with mold specifically will vary depending on who gets assigned to your job.
- One recent reviewer reported a technician was sent to a job he was not trained for, and the more capable replacement never came back. The company responded asking the reviewer to call, but did not address the specifics. Ask who will be assigned to your mold job and what their mold-specific experience is.
- Their service area spans a wide swath of LA County, with reviews coming from as far as Santa Monica, Palmdale, Simi Valley, and Altadena. Confirm response time for your specific location before booking.
- The franchise changed ownership from the Tronson family to the Barlow and Bridges families. The negative review references this transition and alleges a decline in quality under the new management.