Provider profile
SERVPRO of Spring Valley/Jamul
Provider snapshot
What this listing says
Spring Valley and east San Diego County homeowners who want an owner-operated SERVPRO franchise where Jason Degraffenreid personally handles insurance claims and shows up on-site.
Best for
- Spring Valley, Jamul, and Bonita homeowners dealing with mold after a water damage event who want one company to handle both the water and mold work.
- Insurance claim situations where you want the franchise owner — not a dispatcher — personally navigating your claim across any carrier.
- Homeowners who need 24/7 emergency response for water damage that could lead to mold if not dried within 48-72 hours.
- East San Diego County property owners who prefer a smaller, owner-operated franchise over a large corporate restoration crew.
About this company
SERVPRO of Spring Valley/Jamul is a husband-and-wife franchise serving San Diego's east county from their Spring Valley headquarters. Jason Degraffenreid runs the restoration side with 20-plus years of insurance loss management experience. Jennie Degraffenreid handles billing and loss documentation. Mold remediation sits alongside their primary water and fire damage work — they added a dedicated mold division after opening the franchise in 2013.
Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They offer mold inspections and sampling, contents packout to a secure storage facility, and reconstruction after remediation. Nothing on the website stands out as unusual for a SERVPRO franchise — these are standard corporate processes and equipment. What differentiates this location is owner involvement: multiple reviewers note that Jason personally answers calls, shows up on-site, and manages insurance paperwork directly.
Jason ran a restoration company for 15 years before opening this SERVPRO franchise in summer 2013 with Jennie. He holds California contractor license 1003507. The website emphasizes his ability to work with any insurance carrier — from large nationals like State Farm and Allstate to internet-based providers like Hippo and Bolt.
4.8 stars across 70 Google reviews is strong, especially with zero negative reviews in the past 18 months. The volume is modest, but the consistency is notable — nearly every review is 4 or 5 stars, and the complaints that do exist are older and resolved.
Services
Service area
Headquartered in Spring Valley, California at 8810 Jamacha Blvd. The website names Spring Valley, Jamul, and Bonita as primary service areas. Reviewers confirm jobs in Lemon Grove, Alpine, and El Cajon. The website also references San Diego high rises, Mission Valley hotels, and Chula Vista — suggesting broader San Diego County coverage, though the core territory is east county.
Review consensus
Jason Degraffenreid draws the most consistent praise — reviewers describe him answering calls personally, showing up on-site same day, and explaining insurance processes in plain language. Amanda gets repeated mentions for responsiveness and helpfulness from the office. Randy and James appear together in multiple recent reviews for on-time arrivals and clear communication during water damage work. William (Will Bryan) earned praise for honest, free inspections and walking homeowners through the drying process. Michael received multiple reviews highlighting daily check-ins and first-rate communication. Chris Deal was noted for safety-mindedness around children during repairs.
0 found across 70 total reviews at 4.8★. No 1-star reviews found in the last 18 months. The few 4-star reviews that exist describe minor hiccups that were resolved — one reviewer (Miguel Cervantes) noted things did not go according to plan but credited project manager Eloy for investing personal time to make it right.
This franchise operates like a small family business despite the SERVPRO brand. Jason personally answers calls and shows up on jobs — multiple reviewers from different years confirm this. The pattern extends to holidays: one reviewer noted Jason showed up on Thanksgiving. This level of owner involvement likely explains both the high rating and the limited review volume — a small operation serves fewer customers but gives each one direct access to the owner.
Jason Degraffenreid (owner — consistently positive across many reviews). Jennie Degraffenreid (owner, billing/documentation — mentioned on website). Amanda (office staff — positive, praised for responsiveness and referrals). Randy (technician — positive, praised for composure and going above and beyond). James (technician — positive, praised for work ethic and timeliness). Chris Deal (technician — positive, praised for communication and child safety awareness). Dario (technician — positive, praised for work ethic). Luis (technician — positive, praised for going above and beyond). Joao (technician — positive, praised for attentiveness and diligence). William/Will Bryan (case manager/technician — positive, praised for honesty and free inspections). Michael (technician — positive, praised for daily communication and quality work). Tom/Tommy (technician — positive, praised for professionalism and timeliness). Eloy (project manager — positive, credited with resolving issues on a 4-star review). Jose (technician — positive, praised for efficiency). Alex (technician — positive, praised for courtesy and communication). Gerson (technician — positive, praised for courtesy). Scarlett (staff — positive, mentioned for explaining drying process). Mike (technician — positive, mentioned for professionalism).
This is a small, owner-operated SERVPRO franchise with an unusually clean review record. If you need mold work in Spring Valley or east San Diego County, ask for Jason directly and confirm his crew has handled mold jobs similar to yours — most of their reviews come from water damage work. The 4.8-star rating with zero recent negatives suggests consistent execution, but make sure mold remediation gets the same owner attention their water damage customers rave about.
Keep in mind
- Mold remediation is not their primary business — water and fire damage restoration are. Ask how many mold-specific jobs they handle per month and whether the same crew does both water and mold work.
- The website's mold content is mostly standard SERVPRO corporate copy, not location-specific. Ask Jason directly about the equipment and methods his crew actually uses on mold jobs in Spring Valley.
- Service area claims include broad references to San Diego high rises and Mission Valley hotels. Confirm they will service your specific location without subcontracting the work.
- 70 reviews over roughly 9 years means modest volume — about 8 reviews per year. Most come from water damage customers, not mold-specific jobs.