Provider profile
911 Restoration of Tahoe
Provider snapshot
What this listing says
South Lake Tahoe vacation homeowners dealing with water damage or mold from frozen pipes, snowmelt, or seasonal vacancy — a franchise restoration outfit with 24/7 emergency dispatch.
Best for
- South Lake Tahoe homeowners or vacation property managers who need emergency water or mold restoration with 24/7 availability.
- Second-home owners dealing with damage discovered after a period of vacancy — reviewers describe exactly this scenario multiple times.
- Property owners who want help navigating insurance documentation during restoration work.
About this company
911 Restoration of Tahoe is the South Lake Tahoe arm of the 911 Restoration franchise, operating under the "911 Restoration of Reno Tahoe" umbrella. They're headquartered at 2692 Knox Ave in South Lake Tahoe and run a 24/7 emergency line with a claimed 45-minute response time. Their primary identity is a multi-service restoration company — mold remediation is one offering alongside water damage, fire and smoke cleanup, sewage, and storm damage.
Nothing stands out as unusual in their equipment or methods. The website describes standard restoration services — water extraction, drying, mold removal, deodorization, reconstruction — without naming specific equipment brands or proprietary techniques. They subcontract asbestos abatement to Rome Environmental rather than handling it in-house. The "Fresh Start Promise" is franchise branding, not a service-level guarantee you can hold them to.
The franchise model means local techs but corporate systems. Their website is heavily templated across the Reno-Tahoe region, with the same page structure repeated for each service area. That said, their content does reference Tahoe-specific issues like ice dams, frozen supply lines, and moisture problems in closed-up vacation homes — suggesting real local experience rather than purely corporate copy.
Services
Service area
Headquartered in South Lake Tahoe, CA. Operates under the 911 Restoration of Reno Tahoe franchise covering a wide region including South Lake Tahoe, Stateline, Meyers, Tahoe City, Incline Village, Truckee, Reno, Sparks, Carson City, and dozens of smaller communities across Nevada and eastern California. The claimed coverage area is very large — confirm response time to your specific location.
Review consensus
Fast response time is the dominant theme — multiple reviewers say 911 Restoration answered or showed up when competitors didn't. Ronnie handled a rodent infestation remediation and kept the homeowner informed throughout. John maintained constant contact during a water damage project, with Francisco doing clean, tidy field work. Chris Poulin, identified as the GM, personally responded to a mold discovery and earned strong loyalty. Chris also drove out to Smith Valley for an inspection and didn't charge for it. Communication comes up in nearly every review — reviewers consistently say the team kept them updated.
0 found across 19 total reviews at 5★. No 1-star reviews found in the last 18 months. The only minor criticism across all reviews came from a 5-star reviewer who noted the crew forgot to remove floor protection after the job.
The review base skews toward vacation homeowners and property managers discovering water or mold damage in Tahoe second homes — a specific niche this franchise location appears to serve regularly. The low review volume relative to years in operation is notable and could reflect the seasonal, vacation-home-heavy market rather than low activity.
Ronnie (project contact — positive, praised for communication during rodent infestation remediation). John (project contact — positive, praised for constant contact during water damage restoration). Katy (team member — positive, mentioned alongside John on a water damage project). Francisco (field tech — positive, praised for tidy, clean work on water damage). Chris Poulin (GM — positive, praised across multiple reviews for responsiveness, personal attention, and free inspections). Chris (likely Chris Poulin — positive, praised for emergency response and driving to remote locations).
Nineteen reviews, all 5-star, with zero negatives in the last 18 months. That's a clean record but a small one. Ask for Chris Poulin or Ronnie by name — they're the ones reviewers specifically credit. Confirm response time to your exact location before booking, since the franchise covers a wide geographic area from Reno to South Lake Tahoe.
Keep in mind
- This is a franchise operation. The local team may be good, but corporate branding and templated marketing make it hard to distinguish local capability from franchise packaging.
- The service area claim is extremely broad — spanning Reno, Carson City, Truckee, South Lake Tahoe, and dozens of smaller communities across Nevada and California. Ask whether your specific location gets same-day response or if they're dispatching from Reno.
- With only 19 Google reviews over several years, the 5.0 rating looks perfect but the sample size is too small to draw firm conclusions. A single bad experience could shift things meaningfully.
- They don't do independent mold testing or inspection. If you need a mold assessment before remediation, you'll need to hire a separate inspector.