Provider profile
PuroClean Property Restoration
Provider snapshot
What this listing says
Long Beach and Signal Hill homeowners dealing with mold after water damage who want one company to handle extraction, remediation, and reconstruction under owner Doug Akins's direct oversight.
Best for
- Long Beach and Signal Hill homeowners with mold that started after a water leak, where both the water damage and mold need one contractor.
- Property managers overseeing rental portfolios in the Long Beach and South Bay area who need a restoration company on speed dial for recurring tenant issues.
- Homeowners dealing with mold discovered during a home purchase, where the remediation scope could expand once demolition starts.
- Commercial property owners and facility managers who need IICRC-documented restoration work that coordinates directly with insurance carriers.
About this company
PuroClean Property Restoration is a family-operated PuroClean franchise based in Signal Hill, CA, serving Long Beach and the surrounding communities of Los Angeles and Orange County. Owner Doug Akins came to restoration after spending more than twenty years managing high-rise office buildings across Southern California. Mold remediation is one part of a broader restoration operation that covers water damage, fire damage, sewage cleanup, biohazard work, and full reconstruction.
The mold remediation page describes a process that starts with HEPA air filtration and containment to prevent cross-contamination, followed by removal of affected materials, HEPA vacuuming, surface cleaning with EPA-registered disinfectants, and a recommendation for third-party clearance testing. The website states all technicians hold IICRC certifications in WRT, FSRT, AMRT, and ASD. The firm also carries EPA Lead Safe certification. One reviewer (June Atkinson) described a mold job where initial remediation did not clear the mold test, and Doug scheduled additional demolition without waiting another month for a new appointment, ultimately achieving a clear result.
The about page says the company has been in business for four years and chose its Signal Hill location for quick access to both LA and Orange County, claiming an average on-site time of 60 minutes or less. Doug's son Ashton Akins runs the office. Sam Padilla manages operations, Jose Navarro and Luis Vizcarra serve as project managers, and Marcos Hernandez and Joel Hernandez lead the field crews.
41 Google reviews at 4.9 stars with no negative reviews in the recent window is a strong signal, though the total volume is still modest. Multiple property managers and insurance agents recommended this company by name in their reviews, which suggests repeat referral relationships rather than one-off positive experiences.
Services
Service area
Based in Signal Hill, CA at 2882 Gundry Avenue. The about page lists primary service areas as Long Beach, Signal Hill, Seal Beach, Huntington Beach, Sunset Beach, Lakewood, Torrance, San Pedro, Rancho Palos Verdes, Cypress, Los Alamitos, Westminster, Rossmoor, and Surfside. Reviews confirm work done in Long Beach, Huntington Beach, Redondo Beach, Torrance, Orange, Gardena, and Aliso Viejo. The website also claims broader Los Angeles and Orange County coverage.
Review consensus
Doug Akins draws the most mentions across reviews, consistently described as personally answering calls, arriving within hours, and staying on the job from start to finish. Kelvin Ramos gets repeated praise from multiple reviewers (Laurie McConn, Fred Sperber, Kris Chase, Cynthia Guidry, Fabiola Casas) for patience, clear communication, and willingness to answer questions at any time. Jose Navarro is praised by Taria Parris and Barbara Kendrick for keeping homeowners updated daily during remediation. Aaron draws mentions from multiple reviewers (Mari Goldman, Fred Sperber, Cynthia Guidry) for responsive office communication. Several reviewers specifically note that insurance agents or property managers recommended PuroClean, suggesting established referral relationships. Miles W., a property manager overseeing hundreds of rental units, keeps Doug on speed dial.
0 found across 41 total reviews at 4.9★. No negative reviews found in the recent 18-month window. The review record provides no complaint data to analyze.
The insurance referral pattern stands out. Multiple reviewers say their insurance agent or insurance company connected them to PuroClean, and several property managers describe ongoing relationships. This suggests the company has built a referral network with local insurers and property management firms, which typically requires consistent documentation quality and claims handling.
Doug Akins (owner — positive across many reviews, praised for personal involvement, honesty, and fast response). Kelvin Ramos (technician — positive across five reviews, praised for patience, communication, and thoroughness). Jose Navarro (project manager — positive, praised for daily updates and clear guidance). Aaron (office — positive across three reviews, praised for customer service and responsiveness). Sam Padilla (operations manager — positive, praised for helpfulness and getting someone out right away). Luis Vizcarra (project manager/technician — positive, praised for explaining the drying process and care). Bryce (technician — positive, praised for cleanup and restore work). Robert (technician — positive, praised for crawl-space inspection and leak investigation). Marcus (technician — positive, mentioned alongside Cynthia Guidry's water damage remediation). Sarah and Steph (office staff — positive, praised for politeness and quick scheduling). Kelsey (coordinator — positive, praised for follow-up over several months). Allan (technician — positive, mentioned alongside Kelvin). Eric, Ishmael (technicians — positive, mentioned by Fred Sperber). Arturo, Bernardino (technicians — positive, mentioned by Fabiola Casas). Henry, Joel (technicians — positive, mentioned by Cynthia Guidry).
Zero negative reviews means there are no complaint patterns to warn you about, but it also means you are relying entirely on positive signals. The insurance-referral pattern and the repeated naming of specific staff members across unrelated reviews are strong indicators of a consistent operation. Ask for Kelvin or Jose by name for the field work, and get an independent mold test before signing a remediation contract since they do both.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company finding your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a general restoration franchise, not a mold-only firm. Mold remediation is one service alongside water damage, fire damage, and biohazard work. Ask how many of your crew members hold the AMRT credential specifically.
- The review count is 41. A 4.9 rating at that volume is encouraging but tells you less than the same rating on 200+ reviews.
- The website claims service areas spanning Long Beach, Torrance, Huntington Beach, Rancho Palos Verdes, and more. Confirm response time and scheduling for properties at the edges of that range.
- The company has been operating for about four years. That is a short track record compared to restoration companies with a decade or more in the same market.