Provider profile
Jackson Restoration - Long Beach
Provider snapshot
What this listing says
Long Beach and Signal Hill homeowners dealing with water-damage-triggered mold who want owner Henry Jackson directly involved and insurance claims handled in-house.
Best for
- Long Beach, Signal Hill, Lakewood, or Seal Beach homeowners who need mold remediation tied to a water damage event and want one company to handle both.
- Homeowners filing insurance claims for water or mold damage who want the restoration company to manage adjuster communication and documentation directly.
- Attic or crawl space mold discovered during a home sale or inspection, where you need clearance documentation for the transaction.
- Residential or commercial properties needing 24/7 emergency water extraction with same-day mold assessment to prevent secondary growth.
- Homeowners who previously had a bad experience with an insurance-referred restoration company and want a local operator with direct owner involvement.
About this company
Jackson Restoration is a full-service restoration company based in Signal Hill, California, serving Long Beach and surrounding communities. Owner Henry Jackson holds a general contractor license, which means the company handles both the remediation and the reconstruction under one contract. The team responds within 60 minutes and operates around the clock.
The mold work stands out for its scope. Jackson does attic and crawl space mold removal using containment, negative air pressure, HEPA air scrubbers, and EPA-registered antimicrobial treatments. They also apply encapsulant to treated surfaces. Their website describes using moisture meters and thermal imaging to trace moisture sources before starting removal, and they coordinate with plumbers or roofers when the root cause sits outside their scope. They also handle water damage extraction, fire and smoke damage, and sewage cleanup.
Henry Jackson runs the company and, according to the website, oversees every mold project personally. The team includes Damion and Clark as project managers and Julia in the office handling intake and insurance paperwork. The company works directly with State Farm, Allstate, Liberty Mutual, Nationwide, and other major carriers, documenting losses and communicating with adjusters on the homeowner's behalf.
4.9 stars across 36 Google reviews is a strong rating. Nearly every reviewer mentions fast arrival times and straightforward communication. Multiple reviewers specifically note that the company did not push unnecessary work. With only one negative review in the last 18 months, the track record is unusually clean for a restoration company.
Services
Service area
Jackson Restoration is based in Signal Hill, California. The company names Long Beach, Signal Hill, Lakewood, and Seal Beach as its core service area. The website also lists service pages for 15 additional cities across LA County and Orange County, including Huntington Beach, Irvine, Anaheim, Santa Ana, Costa Mesa, and Rancho Santa Margarita. The breadth of that claimed area — stretching roughly 50 miles from Carson to south Orange County — warrants confirming response times for locations outside the immediate Long Beach corridor.
Review consensus
Henry draws the most frequent mentions, appearing in reviews for hands-on inspections, honest assessments, and crawl space work. Damion is praised repeatedly for project coordination, insurance navigation, and same-day response. Clark receives strong feedback for on-site professionalism and thoroughness on water damage jobs. Julia is named multiple times for office communication and guiding homeowners through the claims process. Reviewers consistently highlight fast arrival (often within an hour), transparent pricing, and the company not recommending work that was not needed.
1 found across 36 total reviews at 4.9★. Ciara MacMahon (January 2025) described an experience where Jackson Restoration priced work she found too expensive. When she decided to go elsewhere, she says the company threatened a property lien and used an iPad to obtain signatures without adequate disclosure. The owner responded with specific context: they state a three-day cancellation period exists, equipment had already been placed and monitored, discounts were offered, and no lien was filed. The disagreement centers on what was communicated during the initial authorization process and whether the scope of commitments was clear.
The single negative review describes a pricing and contract dispute rather than a workmanship failure. Across positive reviews, multiple homeowners note that Jackson did not push unnecessary services and gave honest assessments, which suggests the negative experience may reflect a breakdown in communication about upfront authorization terms rather than a systemic business practice. The owner's response engaged with specifics rather than offering a template reply.
Henry (owner, on-site inspections and project oversight — consistently positive). Damion (project manager, insurance coordination — consistently positive). Clark (project manager, on-site work — consistently positive). Julia (office manager, intake and insurance paperwork — consistently positive).
Ask for Henry or Damion by name when you call. Read every document before signing, and ask specifically what you are authorizing before any equipment gets placed. If you are using them for both testing and remediation, get a second opinion on the scope from an independent inspector.
Keep in mind
- Jackson Restoration does both mold testing and mold remediation. This creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- One reviewer alleged aggressive contract practices, claiming the company used an iPad to rush signatures and later threatened a property lien. The owner responded with specific counterpoints, including a three-day cancellation window and that no lien was filed. The dispute centers on what was communicated during the signing process.
- The service area claims span 18+ cities across both LA County and Orange County, from Carson to Rancho Santa Margarita. The office is in Signal Hill. Confirm response times if you are outside Long Beach, Lakewood, or Seal Beach.
- The website mentions IICRC-certified technicians but does not name specific certifications held by individual team members. Ask which certifications apply to your project type.