Provider profile
PuroClean of West Los Angeles
Provider snapshot
What this listing says
West LA and Santa Monica homeowners dealing with water damage or mold who want a restoration franchise that recommends independent third-party clearance testing.
Best for
- Santa Monica, Culver City, and Ladera Heights residents who need water damage or mold remediation handled through insurance.
- Homeowners who want a company that separates remediation from clearance testing by referring out to independent hygienists.
About this company
PuroClean of West Los Angeles is a restoration franchise based on Pico Blvd in Santa Monica, between Santa Monica and Culver City near the Santa Monica Freeway. Owner Charles Omajuwa runs the operation, which handles water damage, fire and smoke restoration, mold remediation, and biohazard cleanup for both residential and commercial properties.
On mold work, the company follows a containment-based process using negative pressure with HEPA air filtration, EPA-registered disinfectants, and HEPA vacuuming. They recommend post-remediation clearance testing through a third-party Certified Industrial Hygienist rather than doing clearance in-house — a separation that benefits the homeowner. They claim 24/7 emergency response and provide estimates with photos to insurance adjusters within 24-48 hours.
The 4.8-star rating across 25 Google reviews is strong, though the review count is still modest. Nearly every review names a specific team member, which suggests a small crew doing hands-on work rather than subcontracting out.
Services
Service area
Headquartered on Pico Blvd in Santa Monica, CA. The website lists four service cities: Santa Monica, Culver City, Ladera Heights, and Los Angeles. At least one reviewer reports work done in Van Nuys, suggesting the company takes jobs across a wider portion of LA County.
Review consensus
Reza appears by name in nine reviews and draws praise for thorough inspections, clear explanations of damage, and respectful communication. Jeff Gleason, a repeat customer, names Charles, Lisa, and the broader crew as responsive and easy to work with across two separate jobs. Marcelo earned a notable mention from Anita NK: after inspecting her water-damaged kitchen, he told her a handyman could fix it at lower cost rather than upselling a full restoration. Several reviewers highlight same-day or rapid response times.
0 found across 25 total reviews at 4.8★. No 1-star or low-star reviews from the past 18 months appear in the record.
The review profile skews toward water damage work rather than mold-specific jobs. Only two reviews (tracy robleza, Pablo Ebeling) mention mold directly. Most customers found PuroClean through insurance referrals, which means the company's reputation is partly built on insurer relationships rather than direct consumer selection.
Reza (project manager/inspector — positive across 9 reviews for detailed inspections and communication). Charles (owner — positive, praised for politeness and responsiveness). Marcelo/Marcello (technician — positive, noted for honest estimates and team leadership). Lisa (office staff — positive, named alongside Charles for responsiveness). Jonathan (technician — positive, praised for communication and quick work alongside Reza).
Ask for Reza if your job involves inspection or project management — he has the strongest track record in these reviews. The lack of negative reviews is encouraging but the total count is low, so get a written scope of work and confirm the timeline before signing. The company's willingness to refer out clearance testing and to recommend less expensive fixes when warranted are good signs.
Keep in mind
- Only 25 Google reviews — enough to show a pattern of satisfied customers, but not enough to draw firm conclusions about how the company handles problems.
- The website lists four service cities (Santa Monica, Culver City, Ladera Heights, Los Angeles), but one reviewer references work in Van Nuys — ask about travel fees or response times if you are outside their core area.
- This is a PuroClean franchise, not an independent company. Franchise operations can vary in quality from location to location, so reviews for other PuroClean locations do not apply here.
- The website mentions thermal imaging and moisture meters but does not specify equipment brands or models — worth asking about during a quote.