Provider profile
SERVPRO of Santa Maria
Provider snapshot
What this listing says
Santa Maria and Orcutt homeowners dealing with water damage or mold after a pipe break or flood, where the owner is also a general contractor who can handle the rebuild.
Best for
- Santa Maria and Orcutt homeowners who need mold remediation and want the same company to handle the drywall and rebuild afterward.
- Homeowners dealing with water damage from pipe breaks or floods who need same-day emergency response.
- Fire damage situations where insurance coordination, smoke odor removal, and structural repair all need to come from one team.
- Commercial property managers in the Central Coast area who need to minimize business downtime during water or mold events.
About this company
SERVPRO of Santa Maria is a locally owned franchise serving Santa Maria, Orcutt, and surrounding Central Coast cities. Owner Mark Powers holds a general contractor license, which means this location can handle both the remediation and the rebuild under one roof. That is unusual for a SERVPRO franchise and removes the need to coordinate separate contractors after water or mold damage.
Their mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of damaged porous materials, and restoration. They hold IICRC Certified Firm status with WRT (Water Damage Restoration Technician) training. They also offer packout and contents restoration, transporting belongings to a storage facility for cleaning.
The franchise operates 24/7 with emergency response and handles both residential and commercial work across water, fire, mold, and storm damage. Reviewers from Lompoc, Grover Beach, and Solvang confirm they serve a radius well beyond Santa Maria proper.
At 4.8 stars across 80 Google reviews with zero negative reviews in the last 18 months, this is a strong track record. Several reviewers with significant review histories and Local Guide status confirm the pattern, which suggests the rating reflects consistent service rather than a small or curated sample.
Services
Service area
Headquartered at 1279 W Stowell Rd, Suite C, Santa Maria, CA 93458. Their website lists Santa Maria and Orcutt as primary service areas. Reviews confirm work in Lompoc, Grover Beach, and Solvang, covering much of the northern Santa Barbara County coast.
Review consensus
Jacob is the most frequently named employee, appearing in roughly a dozen reviews spanning 2022 through 2024 for water damage mitigation and mold work. Reviewers describe him as calm, communicative, and thorough. Travis Johnston draws repeat business and long-term trust, with one reviewer calling him the only person they call on the Central Coast. Alex Ayala is praised as a Production Crew Chief who keeps homeowners informed at every step. Samuel gets credit for reconstruction work and for explaining each step clearly. David Corona is recognized for managing large packout and contents restoration jobs. Jessica Valencia is praised for careful packout work and daily communication. Mark Powers, the owner, is mentioned by name in several reviews for being available and responsive. The overall theme is fast emergency response, clear communication during stressful situations, and crews that respect the home.
0 found across 80 total reviews at 4.8★. No 1-star reviews found in the last 18 months. With 80 total reviews at 4.8 stars, the absence of recent negatives means there are no complaint patterns to analyze.
This franchise has unusually high staff continuity for a restoration company. The same names appear across multiple years of reviews, which suggests low turnover. That matters because restoration work is relationship-driven and the crew who shows up at 2 AM for your flood is often the difference between a good and bad experience.
Jacob (restoration technician/crew leader — positive across ~12 reviews). Travis Johnston (technician — positive across ~6 reviews, repeat clients). Alex Ayala (Production Crew Chief — positive across ~7 reviews). Samuel/Sam (reconstruction and mitigation — positive across ~7 reviews). David Corona (technician/crew leader — positive across ~6 reviews). Jessica Valencia (packout crew leader — positive across ~5 reviews). Joe Sigala (technician — positive). Bobby Predregon (technician — positive). Daniel (technician — positive). Isidro (technician — positive). Carlos (crew member — positive). Hector (crew member — positive). Juan Perez (technician — positive). Devin (technician — positive). Ernie/Ernesto (technician — positive). Jonathan/Johnathan (technician — positive). Guadalupe/Lupe (crew member — positive). Mark Powers (owner — positive).
This is a well-reviewed franchise with strong staff continuity and an owner who holds a general contractor license. Ask for Jacob or Travis by name if your job involves water damage mitigation, and ask for Samuel if you need reconstruction. Get a separate mold inspector for testing and clearance since SERVPRO handles only the remediation side.
Keep in mind
- This is a SERVPRO franchise. The national brand standardizes training and processes, but service quality depends entirely on this local team and ownership. What you read here applies to the Santa Maria location only.
- Their listed service area covers Santa Maria and Orcutt. Reviews show work in Lompoc, Grover Beach, and Solvang, but if you are outside those areas, confirm availability before assuming coverage.
- They do remediation but not independent mold testing. You will need a separate inspector to confirm the scope of work before remediation and to verify clearance afterward.
- With 80 reviews and no negatives in 18 months, there is limited information about how this team handles problems. Ask about their process for disputes or callbacks before signing.