Provider profile
911 Restoration of Santa Clarita
Provider snapshot
What this listing says
Santa Clarita homeowners dealing with water damage that has led to mold growth, since this 911 Restoration franchise handles both water extraction and mold removal under one roof.
Best for
- Santa Clarita Valley residents who need water damage and mold handled by a single company with 24/7 availability.
- Homeowners who want a national franchise brand with a local office on Bouquet Canyon Road in Santa Clarita.
About this company
911 Restoration of Santa Clarita is a franchise location of the national 911 Restoration brand, based at 28200 Bouquet Canyon Road. The company's primary identity is water damage restoration, with mold removal, fire damage, sewage backup, and sanitization as secondary services. They advertise a 45-minute response time and 24/7 availability.
The website describes a six-step mold remediation process: inspection, containment, removal, cleaning, drying and dehumidification, then repairs. Nothing on the site stands out as unusual for a restoration franchise -- the equipment and methods described are standard across 911 Restoration locations. The service areas page mentions IICRC certification for their team.
With 15 Google reviews and a 5.0 rating, the numbers look strong on the surface. But the review volume is low, and most reviews date from 2018-2020. Only one review has appeared since mid-2020, which raises questions about current activity levels at this location.
Services
Service area
Headquartered at 28200 Bouquet Canyon Road in Santa Clarita, California. The website lists six service areas: Santa Clarita, Castaic, Hasley Canyon, Del Valle, Forest Park, and Agua Dulce. All are within the Santa Clarita Valley, which is a reasonable coverage area for a single restoration crew.
Review consensus
Reviewers consistently mention fast response to flooding emergencies, often within an hour. Mike is named for being friendly and handling water damage issues directly. Arman is credited alongside Mike by one reviewer. Multiple reviewers highlight help with insurance claims and willingness to work on weekends and holidays. Two reviewers (Christian Morales and Luiza Hov2) praise the project manager for being compassionate and reasonable on pricing.
0 found across 15 total reviews at 5.0★. No negative reviews found. With 15 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews on record.
The review timeline is notable: 13 of 15 reviews were posted between November 2018 and August 2019, then one in 2020 and one in 2023. This burst-then-silence pattern sometimes indicates a new franchise location that launched with strong initial activity but may have changed ownership, staffing, or focus since then.
Mike (water damage technician — positive, praised for friendliness and trustworthiness). Arman (crew member — positive, thanked for service alongside Mike).
The reviews that exist are uniformly positive, focused on fast flood response and insurance help. But 15 reviews over seven years is very low volume. Ask whether Mike and Arman still work at this location before booking.
Keep in mind
- This company does both mold testing and mold remediation, which creates a financial conflict of interest. The same company that finds the mold profits from removing it. Consider hiring a separate testing firm.
- Only 15 reviews total, with just one posted after 2020. The current team and service quality may differ from what earlier reviewers experienced.
- This is a franchise of the national 911 Restoration brand. The local owner and crew determine your actual experience, not the corporate website.
- The service area page lists six communities (Santa Clarita, Castaic, Hasley Canyon, Del Valle, Forest Park, Agua Dulce), but the low review volume makes it hard to confirm active coverage beyond Santa Clarita proper.