Provider profile
PuroClean of San Rafael
Provider snapshot
What this listing says
Marin County homeowners dealing with water damage or mold who want a single operator — Nick Ondrejka — handling inspection through rebuild under one roof.
Best for
- Homeowners in San Rafael, Mill Valley, Sausalito, or southern Marin County dealing with water damage or mold after a leak or flood.
- Buyers who want the same company to handle water extraction, drying, mold removal, and reconstruction rather than coordinating multiple contractors.
- Property owners who value direct access to the owner throughout the project — Nick handles communication personally on most jobs.
- Insurance-referred customers who need detailed documentation and estimate support for their claims process.
About this company
PuroClean of San Rafael is a PuroClean franchise in Marin County, California, owned by Nick Ondrejka. They handle water damage mitigation, mold remediation, fire and smoke damage restoration, and biohazard cleanup for both residential and commercial properties. The operation runs lean — reviews consistently name only Nick and Tyler, suggesting a small crew where the owner stays hands-on through every job.
What stands out is their one-stop model. Several reviewers describe hiring them for water extraction and then keeping them for the rebuild, avoiding the hassle of coordinating separate contractors. Their mold remediation process uses HEPA filtration, containment with negative air pressure, and they work with independent environmental consultants and labs for testing. They use thermal imaging, moisture meters, and infrared cameras to find hidden moisture. The website mentions desiccant dehumidification and a proprietary drying panel system for wood floors.
Ondrejka came to restoration from a technology and finance background, with stints at Wells Fargo, JPMorgan Chase, and EY. He holds an MBA from Wharton. The franchise is a member of the Marin Builders Association and San Rafael Chamber of Commerce, and holds a California contractor license (1118036), IICRC credentials, and EPA Lead-Safe designation. They support local organizations including Wildcare and the Redwood High School Foundation.
A perfect 5.0 rating across 31 Google reviews is unusual. Every single review is five stars, and most name Nick by name. That is a strong signal, but 31 reviews is a small sample — worth noting that this is a newer or smaller operation compared to restoration companies with hundreds of reviews.
Services
Service area
Based in San Rafael, California, serving Marin County communities including Mill Valley, Sausalito, Tiburon, Corte Madera, Larkspur, San Anselmo, Kentfield, Greenbrae, Belvedere, Ross, Marin City, and Muir Beach. They also list San Francisco as a service area, though the office is 18 miles north of the city.
Review consensus
Nick draws the most praise — reviewers describe him as responsive, communicative, honest about pricing, and willing to spend significant time explaining the process. Ji Kim noted Nick spent 20-30 minutes on phone calls walking through the remediation plan. Susan C chose Nick over two competitors specifically because of his communication. Tyler is named alongside Nick in multiple reviews for hands-on field work and an empathetic approach. Susan Sutton mentioned Nick told her she did not need remediation and refused payment for the assessment. Multiple reviewers cite budget-conscious pricing, with Alexis Kelly and another Mill Valley reviewer each mentioning they got a better deal than competing quotes. Several reviewers highlight same-day or next-day response, including Elizabeth O'Toole during the January 2026 King Tide flood and Peter Davis for an out-of-state owner needing same-day service.
0 found across 31 total reviews at 5.0★. No negative reviews found. Zero 1-star, 2-star, or 3-star reviews exist across 31 total reviews at 5.0 stars. There is no complaint data to analyze.
The absence of any negative reviews across 31 ratings is itself a pattern worth noting. It could reflect genuinely strong service from a small, owner-operated franchise where Nick personally manages every customer relationship. It could also reflect a small sample size — 31 reviews over roughly two years is a modest volume for a restoration company. No owner response data exists because there are no negative reviews to respond to.
Nick Ondrejka (owner/operator — praised in nearly every review for responsiveness, honesty, communication, and hands-on involvement). Tyler (field technician — praised for empathy, efficiency, and working alongside Nick on water and mold jobs). Shiloe (team member — praised by Jauron and Toi Hayes for kindness and responsiveness during an after-hours call).
Ask for Nick directly — he runs the operation and reviewers consistently cite his communication as the reason they chose PuroClean over competitors. Get a separate mold test from an independent inspector before agreeing to remediation work, since this company does both. With only 31 reviews and no negatives, you are relying on a small but uniformly positive track record.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold profits from fixing it. Ask whether they use a third-party inspector for pre- and post-remediation testing.
- The team is small. Reviews name only Nick, Tyler, and Shiloe. If they are booked on a large job, response time for your project could stretch.
- They list San Francisco as a service area, but the office is in San Rafael — 18 miles north. Confirm availability and response time for San Francisco jobs before booking.
- All 31 reviews are five stars. That is statistically uncommon and leaves no negative data points to evaluate how they handle disputes or mistakes.