Provider profile
National Response Team
Provider snapshot
What this listing says
North Bay homeowners dealing with water-triggered mold who want a single restoration company to handle cleanup through rebuild across Marin, Sonoma, and the East Bay.
Best for
- Marin County and North Bay homeowners who discover mold after a plumbing leak or sewage backup and want one company to handle water extraction, mold work, and repairs.
- Homeowners with crawl space contamination from broken sewer lines — several reviewers specifically describe this scenario with positive outcomes.
- Insurance-claim situations where you want a company that coordinates directly with your carrier, especially for combined water and mold damage.
- Commercial property owners in the Bay Area or Central Valley who need fast emergency response — reviewers describe crews arriving within 45 minutes for gym and facility floods.
- Spanish-speaking homeowners who need to communicate about the project in their first language.
About this company
National Response Team operates out of San Rafael as a family-owned restoration company covering Northern California from four offices: Santa Rosa, San Rafael, Oakland, and Stockton. Mold remediation is one piece of a broader operation — they started in 2014 as a water and fire damage outfit, and mold work grew from there. They also acquired two companies (Ovation Restoration and Woody's Restoration Services) to expand into Washington and Oregon.
The company handles the full chain from emergency water extraction through mold remediation to reconstruction. They work directly with insurance carriers and dispatch crews around the clock. Their website displays IICRC affiliation and BBB membership. Most of their mold cases start as water damage calls — burst pipes, sewer backups, crawl space flooding — where mold developed after the initial event.
With 69 Google reviews and a 4.6-star rating, NRT sits in solid territory for a restoration company. The review base skews heavily positive, with only one recent negative in the last 18 months. Multiple reviewers mention same-day arrival and crews that stay until the job finishes.
Services
Service area
Headquartered in San Rafael, California. NRT operates from four California offices: San Rafael (Marin County), Santa Rosa (Sonoma County), Oakland (East Bay), and Stockton (Central Valley). They list dozens of specific cities across these regions including Novato, Mill Valley, Petaluma, Napa, San Francisco, Berkeley, Walnut Creek, Concord, Modesto, and Tracy. They also claim coverage in Washington and Oregon through acquired companies Ovation Restoration and Woody's Restoration Services, with named presence in Vancouver WA and Portland OR.
Review consensus
Fast response time comes up more than any other theme — multiple reviewers describe same-day or even same-hour arrival. Simon appears in at least five positive reviews for attention to detail and reliability. Michael Luna gets praised specifically as a project manager who explains the scope of water travel and mold spread clearly. Angela draws repeat mentions as a responsive project manager who coordinates efficiently. Royce and his crews earn praise for being meticulous about cleanup at the end of each workday. Several reviewers note that crews treat the property with care, and multiple people describe the team as hardworking and polite.
1 found across 69 total reviews at 4.6★. One reviewer (Will Saborio, a Google Local Guide with 16 reviews) described NRT working at a slow pace on water damage, claiming the delay turned the situation into a mold problem. The review is short on specifics — no named staff, no timeline details — but it directly addresses the core risk of hiring a restoration company for water damage: if extraction drags out, mold follows. NRT did not respond to this review.
NRT did not respond to its only recent 1-star review, which stands out because the complaint — slow water damage work causing mold — is exactly the kind of issue where context from the company would matter most. The 0% owner response rate on recent negatives means buyers can't evaluate the company's side of the story from Google alone.
Simon (field technician — praised in 5+ reviews for detail and reliability). Michael Luna (project manager — praised for knowledge and communication). Angela (project manager — praised for responsiveness and coordination). Royce (crew lead — praised for meticulous daily cleanup). Victor (field/project manager — praised for fast arrival and investigation). Luis (field technician — praised in 4+ reviews for speed and quality). Angel (field technician — praised alongside Luis). Frank (field technician — praised for restoration work). Abigail (field technician — praised for hard work and efficiency). Misael (field technician — praised for hard work). Blanca (office — praised for helpfulness and clear communication). Jenny (office — mentioned for billing help). Justin (reconstruction — praised for quality work). Kevin (field technician — praised for solving problems quickly). Leo (field technician — praised alongside Kevin). Stuart (field technician — praised alongside Simon). Ebert (field technician — praised for work ethic). Josh (management — praised for insurance navigation). Gregory (crew organizer — praised for fire damage work). Mayra (field director — praised for coordination). Javier (project manager — praised for detail and estimates). Sandy Cantu (office — praised for booking and responsiveness). Nestor (project coordinator — praised for responsiveness). Karen (former office manager — praised for scheduling).
NRT's strength is fast emergency response and a deep bench of named, praised field staff. If you hire them for mold work that started as water damage, ask for a written timeline upfront and confirm whether your mold test came from an independent lab. Request Simon or Michael Luna by name if your project needs close oversight — they draw the most consistent praise.
Keep in mind
- NRT does both mold testing and mold remediation. This creates a financial conflict of interest — the same company that tells you mold exists also profits from removing it. Consider getting an independent mold test before signing a remediation contract.
- Their primary identity is water and fire damage restoration, not mold-specific work. Mold remediation is one service line among many, which means their mold crews may rotate across different project types.
- The service area spans four California regions plus Washington and Oregon — a footprint that broad can mean longer response times at the edges, especially for the Stockton and Central Valley locations.
- One reviewer reported that water damage work moved so slowly it caused mold to develop. The company did not respond to that complaint.
- One 4-star reviewer noted the project timeline stretched out, attributed to insurance delays. If your job involves insurance, pin down which delays are the company's and which are the carrier's.