Provider profile
SERVPRO of San Mateo
Provider snapshot
What this listing says
San Mateo Peninsula homeowners dealing with water-triggered mold after pipe bursts or roof leaks, where same-day response and direct insurance billing matter.
Best for
- San Mateo Peninsula homeowners with mold that developed after a water damage event like a pipe burst or roof leak.
- Situations where you want one company to handle the water extraction, drying, mold cleanup, and rebuild under a single scope of work.
- Insurance-referred jobs where direct carrier billing and real-time documentation matter.
About this company
SERVPRO of San Mateo is a franchise location at 63 Bovet Rd in San Mateo, serving the Peninsula from Burlingame and Hillsborough down through Foster City and Redwood City. Mold remediation is one service within a broader restoration operation -- their primary volume is water damage cleanup, which gives them a direct pipeline from water emergencies to mold work.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antifungal and antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration including drywall and flooring replacement. They also handle packout and off-site storage of contents during remediation. Nothing here is unusual for a SERVPRO franchise -- this is the national brand's standard mold remediation workflow.
Services
Service area
Headquartered in San Mateo, CA. Reviews confirm jobs in Burlingame, Hillsborough, Foster City, San Carlos, Redwood City, Hayward, and San Francisco. Some reviews also mention San Jose, Union City, Sunnyvale, and Sacramento, which suggests a broad claimed service area that may involve long dispatch times for distant locations.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe same-day or next-day arrivals, including evenings and weekends. Soliette Aviles appears in at least six recent reviews (Feb 2025) for clear communication, scheduling, and guiding customers through the insurance process. Fabian is praised as a project manager who provides daily progress updates and competitive pricing on mold work specifically. Chelsea is noted as a manager with strong attention to detail. Several reviewers mention that SERVPRO handled their insurance paperwork directly, reducing stress during the claim.
0 found across 26 total reviews at 4.7★. No recent negative reviews to analyze. The absence of complaints in the 18-month window is notable but should be read alongside the small total review count.
A cluster of 11 five-star reviews appeared on February 12-13, 2025, several from accounts with low review counts. Most name Soliette Aviles. Some appear to be from industry partners rather than customers (one explicitly describes a competitor relationship). This pattern suggests a coordinated review push, which does not invalidate the reviews but means the 4.7 rating may be partly shaped by solicited feedback.
Soliette Aviles (office/project coordinator -- positive, named in 6+ reviews for communication and process guidance). Fabian (project manager -- positive, praised for daily updates, competitive mold pricing, and caring demeanor). Carolina (office/packout coordinator -- positive, praised for going above and beyond on contents packing). Stephen (operations/phone -- positive, praised for fast phone response and dispatching crews). Chelsea (manager -- positive, noted for attention to detail). Martin (project manager -- positive, praised for quick response on water damage). Allen (crew lead -- positive, praised for hands-on help). Daniel (technician -- positive). Francisco (technician -- positive). Hector (technician -- positive). Juan Carlos (technician -- positive). Jose (team lead -- positive, praised for communication). Mr. Navarro (staff -- positive). Steve (staff -- positive). Kat (staff -- positive, paired with Soliette).
This team gets consistently positive marks for showing up fast and handling insurance paperwork. Ask for Soliette Aviles if you want someone to walk you through the process. Since most reviews describe water damage rather than mold-specific work, ask upfront about their mold remediation volume and whether they will bring in a third party for air testing before and after the job.
Keep in mind
- This is a franchise operation. The local team, equipment, and quality depend on the franchise owner, not the national SERVPRO brand. The current team appears to have turned over -- earlier reviews name Stephen, Carolina, and Fabian as key staff, while recent reviews (2025) center on Soliette Aviles, Chelsea, and Martin.
- With only 26 Google reviews, the 4.7 rating is based on a thin sample. Most reviews describe water damage jobs, not mold-specific work.
- Their website claims they can inspect and assess mold, but the classification shows they do not perform independent testing. You will need a separate company for air sampling or lab analysis.
- Reviews mention response across San Francisco, San Jose, Sacramento, and other distant cities. Confirm they will actually dispatch a crew to your specific location before committing.