Provider profile
SERVPRO of San Leandro
Provider snapshot
What this listing says
East Bay homeowners and businesses in San Leandro, Hayward, or Oakland who need mold work handled alongside water or fire damage by a franchise with its own off-site cleaning facility.
Best for
- San Leandro, Hayward, Oakland, or Alameda County homeowners dealing with mold growth after water damage who want one company to handle both problems
- Landlords with rental properties who need mold treatment scheduled around tenant availability, as multiple reviews confirm flexible scheduling
- Commercial property managers facing large-scale flood or fire damage who need a franchise with Large Loss resources and insurance coordination experience
- Homeowners with mold-damaged furniture, clothing, or documents who want off-site ultrasonic cleaning rather than replacement
About this company
SERVPRO of San Leandro is a national restoration franchise on Williams Street in San Leandro, owned by Roy Drake. Roy holds an IICRC master certificate in water restoration, one of few in California. The franchise carries a Large Loss designation, meaning it handles jobs valued over one million dollars and deploys to wildfire recovery across Northern California.
What stands out here is their off-site cleaning facility at 3532 Arden Road in Hayward. They run ultrasonic cleaning equipment there and claim it restores up to 90% of fabrics and furnishings to pre-loss condition after mold or water damage. They also offer ozone treatment for odor removal and handle packout, storage, and pack-back of contents in-house. Their mold page states they avoid expensive lab tests unless necessary and try to remediate without displacing clients through packouts or relocations.
Roy Drake built this franchise with community roots in San Leandro. The team participates in the Annual Cherry Festival, contributes to the American Red Cross Ready Rating Program for commercial disaster preparedness, and organized a Holiday Toy Drive at a Berkeley drop-in center. Marketing manager Pierre Cisneros coordinates community outreach. The franchise offers 24/7 emergency response and Spanish-language service.
4.8 stars across 58 Google reviews is strong, and notably there are zero negative reviews in the last 18 months. That is unusual for any restoration company and suggests consistent service delivery during this period.
Services
Service area
Based in San Leandro, California with a cleaning facility in Hayward. Reviews confirm work in San Leandro, Hayward, Oakland, Berkeley, Newark, Castro Valley, Alameda, Pleasanton, Emeryville, and San Lorenzo. One reviewer notes they cover the East Bay and Alameda County. That is a wide footprint for one franchise location.
Review consensus
Grecia stands out for mold jobs specifically. One detailed review describes her quoting mold treatment plus ozone the next morning, completing all work within a day, and returning to address a missed area at the bathtub without hesitation. DeJuan appears in multiple reviews across different years, praised for fire and water cleanup. Alex drew praise for fast mold removal at a small business. Shane manages projects and coordinates with insurance companies. Tony Garcia earned a standout review for driving across the bay after hours to check on water intrusion. Edwin and Daniel show up together in multiple reviews for water restoration work. The consistent theme is fast response and crews that explain the process as they work.
0 found across 58 total reviews at 4.8★. No negative reviews from the last 18 months are available to evaluate. Across 58 total reviews at 4.8 stars, the absence of recent complaints is notable but means there is no complaint data to analyze.
The review base skews heavily toward water and fire damage, not mold. Only a handful of the 58 reviews describe mold-specific work (Grecia's mold treatment, Alex's mold removal, Mario's mold mitigation, Angel's mold removal). Most reviewers came through insurance referrals for water or fire emergencies. This means the 4.8 rating largely reflects water and fire restoration performance. Mold-specific track record is thinner.
Grecia (coordinator/customer service — positive, mold treatment). DeJuan (technician — positive, multiple reviews for fire and water). Alex (technician — positive, mold removal). Angel (manager — positive, mold and water). Mario (technician — positive, mold mitigation). Shane (project manager — positive, multiple reviews). Tony Garcia (mitigation lead — positive, fire damage). Edwin (technician — positive, multiple reviews). Daniel (technician — positive, multiple reviews). Omar (technician — positive, multiple reviews). Abraham (technician — positive). Jairo (technician — positive). Jesus (technician — positive). Treyana (scheduling — positive). Veronica (technician — positive). Fidencio (technician — positive, odor removal). David (technician — positive). Donna Theresa (technician — positive). Flor (technician — positive). Corinna (technician — positive). Vladimir (technician — positive). George Chavarria (technician — positive). Peter (technician — positive). Ray (technician — positive). German (technician — positive). Jenny (technician — positive). Evelin (technician — positive). Santos (technician — positive). Jose (crew lead — positive). Roy Drake (owner — positive).
Ask for Grecia if your job involves mold. She is the only staff member with a detailed mold-specific review trail. Confirm upfront whether they will bring in a third-party assessor or rely on their own testing, given the conflict of interest. The franchise has strong water and fire damage credentials, but if your problem is mold-only, push for specifics on what mold training and equipment the assigned crew carries.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The same company that tells you how bad your mold problem is also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a national franchise, not an independent operator. Quality depends on the local owner and crew. Roy Drake's IICRC credentials are real, but the technicians doing your job may rotate depending on workload.
- Their website says they avoid expensive lab tests unless necessary. That could save you money or it could mean skipping testing that an independent assessor would recommend. Ask what specific testing they plan to do and why.
- Reviews mention service across San Leandro, Hayward, Oakland, Berkeley, Newark, Castro Valley, Alameda, Pleasanton, and Emeryville. That is a wide territory for one franchise. Confirm response times for your specific location.