Provider profile
SERVPRO of SW San Jose
Provider snapshot
What this listing says
San Jose and Willow Glen homeowners dealing with mold after water damage who want one franchise to handle testing, remediation, and reconstruction under a single 5-year warranty.
Best for
- San Jose and Willow Glen homeowners who need mold remediation tied to a water damage event and want one company to handle the full scope from drying through rebuild.
- Property managers and HOAs looking for a franchise with insurance coordination experience and a track record of handling multi-unit mold jobs.
- Homeowners who want a company that can pack out and store belongings during remediation, then move everything back in after construction.
- Commercial property owners in the Bay Area who need fast-response mold and water damage work with minimal business disruption.
- Buyers who want a dedicated project manager assigned to their job rather than dealing with rotating crews.
About this company
SERVPRO of SW San Jose is a SERVPRO franchise serving San Jose and Willow Glen since 2009. Owner Marc Wood and his family grew up in this community, and the franchise has handled over 6,000 restoration jobs. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm cleanup, and construction.
The franchise handles mold jobs end-to-end: inspection and damage assessment, containment, air filtration using air scrubbers and HEPA vacuums, antimicrobial treatment, removal of affected materials, and rebuild. They hold a California CSLB Class B General Contractor license (#937078), which means they can do their own drywall, flooring, painting, and structural repairs after remediation. Construction work carries a 5-year workmanship warranty. They also run a packout and contents storage facility for belongings displaced during the work.
The franchise staff trains at SERVPRO corporate facilities with ongoing IICRC-industry certification. The team includes dedicated project managers who handle insurance coordination and documentation. Several reviewers specifically mention that SERVPRO dealt directly with their insurance companies, saving them time.
4.9 stars across 83 Google reviews is exceptionally strong. Only 1 review at 3 stars or below in the last 18 months. For a restoration franchise doing this volume of work, that ratio reflects a consistently well-run local operation.
Services
Service area
Headquartered in San Jose, CA at 3641 Charter Park Drive. Specifically serves San Jose and Willow Glen. The website references the broader Bay Area, but the listed service area is narrow. Confirm coverage and any additional charges for locations outside southwest San Jose.
Review consensus
Jeremy Mangano is the most-mentioned name across reviews, praised repeatedly for explaining every step, answering questions patiently, and going beyond the scope when asked. Abraham Castro draws similar praise for hands-on work, speed, and treating homes with care. Marc Wood gets credit for fast initial response, compassion during emergencies, and staying involved throughout jobs. Sal appears in multiple reviews as a reliable field team member. Reviewers consistently highlight communication: project managers text updates, explain insurance processes, and document everything with photos. Several reviewers note that SERVPRO dealt directly with their insurance companies. Multiple property managers and realtors have used them repeatedly.
1 found across 83 total reviews at 4.9★. The single recent complaint describes a caller who had just experienced her first apartment fire and felt the person she was transferred to was dismissive and unprofessional. She said the person repeated that they do this all the time without asking about her specific situation, then hung up abruptly. She suggested the treatment may have been different if her boyfriend had called instead. Marc responded the same day with his direct cell number, noting it may not have been their franchise location.
The owner response to the single negative is notable: Marc responded the same day, acknowledged the concern, offered his direct cell, and suggested the caller may have been transferred to a different franchise location. This is a personalized response, not a template. Across the positive reviews, the franchise operates with dedicated project managers (Jeremy, Abraham) assigned to each job, which creates the personal accountability that drives the high ratings. The flip side is that the initial phone intake, handled by different staff, is where the service gap showed up.
Jeremy Mangano (project manager / technician -- strongly positive across 15+ reviews). Abraham Castro (project manager / technician -- strongly positive across 10+ reviews). Marc Wood (owner -- positive, praised for responsiveness and personal involvement). Sal (field technician -- positive, mentioned in several reviews as reliable). Ivan (technician -- positive, praised for packout work and mold remediation). Steve (project manager -- positive, praised for construction management). Servando (technician -- positive, praised for water damage work). Ibrahim (technician -- positive, praised for moisture detection). Ethan (technician -- positive, praised for rodent damage cleanup). Nancy (office staff -- positive, praised for quick response coordination).
Ask for Jeremy Mangano or Abraham Castro as your project manager if they are available. Both have long track records of explaining the process, answering questions, and managing insurance paperwork. If the initial phone call feels impersonal, ask to speak with Marc directly at his cell number.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that finds the mold profits from removing it. Consider getting an independent mold assessment before or after their work.
- This is a franchise. The local ownership and team are strong, but corporate SERVPRO sets pricing structures, training programs, and operational standards. The experience you get depends on Marc Wood's local team, not the national brand.
- The one recent negative review describes a dismissive phone interaction where the caller felt brushed off. Marc responded with his direct cell number, but the initial intake experience can vary depending on who answers.
- Their service area lists San Jose and Willow Glen specifically. They reference the broader Bay Area on their website, but the core operation is in southwest San Jose. Ask about travel charges for jobs outside their immediate area.
- Most reviews are for water damage restoration, not mold-specific work. They do mold remediation regularly, but water damage is the primary driver of their business.