Provider profile
SERVPRO of NE San Jose
Provider snapshot
What this listing says
NE San Jose homeowners dealing with mold from water damage who want a single crew to handle remediation, controlled demolition, and reconstruction under one general contractor license.
Best for
- Homeowners in NE San Jose, Alum Rock, or East Foothills who need mold removed after a water damage event
- Property owners who want one company to handle tear-out, remediation, and reconstruction rather than coordinating multiple contractors
- Commercial property managers needing mold or water damage cleanup with insurance claims coordination
- Anyone dealing with mold from a slow leak or sewage backup who needs same-day scheduling
About this company
SERVPRO of NE San Jose is a locally owned franchise covering San Jose, Alum Rock, and East Foothills in Santa Clara County. Owner Mark Burke runs the operation, with Farouk Lalji and Zahoor Kareem listed as franchise operators. Mold remediation is one of several service lines alongside water damage, fire damage, storm cleanup, and construction.
The standout here is their general contractor license. Most mold remediation companies subcontract the rebuild after tear-out. This franchise handles controlled demolition, remediation, and reconstruction in-house. Their mold page describes using air scrubbers, HEPA vacuums, and antimicrobial treatments, followed by drywall replacement, painting, and structural repairs. They also offer contents packout to a climate-controlled warehouse during the work.
The SERVPRO brand has operated since 1967, though this NE San Jose franchise is an independently owned location. The team holds IICRC certifications including WRT (water restoration), ASD (structural drying), FSRT (fire/smoke restoration), and OCT (odor control). They also carry RRRP certification for lead-based paint renovation.
4.8 stars across 30 Google reviews is strong, though the review count is small. Nearly all reviews with text describe water damage jobs rather than mold work. One reviewer specifically mentions mold remediation from a kitchen sink leak. The limited mold-specific feedback means you are relying more on their water damage track record and franchise training than on proven mold outcomes.
Services
Service area
Headquartered in San Jose, CA. The website lists coverage for San Jose, Alum Rock, and East Foothills in Santa Clara County. That is a tight geographic footprint for a SERVPRO franchise. Confirm coverage if you are outside these three areas.
Review consensus
Kyle is the most frequently named staff member, praised across five reviews for responding to water emergencies at night, explaining the drying process, and staying communicative throughout multi-day jobs. Rich Torres gets strong marks from three reviewers for fast response on commercial fire cleanup and water intrusion work. Sam scheduled a same-day mold remediation appointment for one reviewer. Connie handled detailed phone scoping for a sewage cleanup. Multiple reviewers highlight the speed of arrival, often within an hour of calling.
1 found across 30 total reviews at 4.8★. One complaint from a Local Guide reviewer who called during an emergency and found the operator unhelpful and unresponsive to the urgency. The owner responded with a generic apology offering to discuss further, but did not address what went wrong with the call handling.
The review volume is low (30 reviews) and skewed toward water damage. Only one text review out of 30 describes a mold job. Many 5-star reviews from mid-2022 have no text at all, and several come from reviewers with zero other reviews. The owner response to the single negative review is template-style rather than personalized, suggesting limited reputation management engagement.
Kyle (project manager/technician — praised in 5 reviews for responsiveness, nighttime emergency response, and clear communication). Rich Torres (technician/team lead — praised in 3 reviews for fast commercial fire and water damage work). Sam (scheduler — praised in 1 review for same-day mold remediation scheduling). Mark Burke (owner — praised in 1 review for accommodating urgent sewage cleanup). Connie (office staff — praised in 1 review for detailed phone scoping). Steve (technician — mentioned in 1 review for sewage cleanup scheduling).
Ask for Kyle or Rich if they are still on staff. The team has a strong track record on water damage, and the general contractor license means they can rebuild what they tear out. Pin down their mold-specific experience before signing, since the reviews do not confirm much mold volume.
Keep in mind
- Mold is a secondary service line here. Most of their reviews and website content focus on water damage and fire restoration. Ask specifically about their mold remediation crew's experience and how many mold jobs they handle per month.
- The website claims they do mold inspections, but the company is primarily a remediation firm. If they inspect and then recommend their own remediation, you lose the independent check. Get a separate mold assessment from an independent inspector before committing to remediation.
- Only one reviewer (Susan) specifically describes a mold job. The strong 4.8-star rating is built almost entirely on water damage and fire restoration work.
- Service area lists just three locations (San Jose, Alum Rock, East Foothills). Confirm they serve your specific neighborhood before scheduling.
- One recent complaint describes an operator who was not helpful during an emergency call. If your situation is urgent, confirm dispatch availability before hanging up.