Provider profile
SERVPRO of San Gabriel
Provider snapshot
What this listing says
San Gabriel Valley homeowners who need mold remediation handled alongside water or fire damage, especially if they prefer communicating in Mandarin, Cantonese, Vietnamese, or Spanish.
Best for
- San Gabriel Valley homeowners dealing with mold that developed after water damage, where both problems need a single contractor.
- Property owners who prefer communicating about the project in Mandarin, Cantonese, Vietnamese, or Spanish.
- Landlords managing multi-property portfolios who need a restoration company willing to travel beyond the immediate service area.
About this company
SERVPRO of San Gabriel is a franchise location based in Temple City, CA, owned and operated by Eric Ho. Mold remediation is one piece of a broader restoration operation that covers water damage, fire damage, storm damage, and reconstruction. Their primary identity is as a full-cycle restoration company that happens to do mold work, not a mold specialist.
What stands out is the multilingual capability. The team communicates in Mandarin, Cantonese, Vietnamese, and Spanish, which matters in the San Gabriel Valley's diverse communities. Reviews confirm this: when one customer's elderly mother didn't speak English, the team sent someone who spoke her language. The franchise also handles reconstruction after remediation, so they can take a job from water extraction through drywall and flooring replacement without subcontracting.
Eric Ho ran a remediation business in the San Gabriel Valley before acquiring this SERVPRO franchise. He holds an AMRT (Applied Microbial Remediation Technician) credential and the franchise is an IICRC firm. Multiple reviews describe him personally coming out for inspections, including trips to Palmdale and Lancaster well outside the core service area.
Services
Service area
Based in Temple City, CA at 4961 Santa Anita Ave #D. Primary service area is San Gabriel and Temple City. Reviews confirm work done in Pasadena, Arcadia, Hacienda Heights, Monterey Park, Monrovia, Altadena, and as far as Palmdale and Lancaster, though those outlying locations required special accommodation from the owner.
Review consensus
Eric Ho draws the most mentions across reviews, consistently described as responsive, showing up for inspections the same day or next day, and personally overseeing jobs. Derrick is praised for honesty (one reviewer credits him with identifying a simpler fix that saved thousands of dollars) and for being informative about the process. Terence gets repeat mentions for fast turnaround and keeping customers informed. Multiple reviewers highlight how the team worked around tenant schedules and coordinated with insurance companies. The multilingual capability is confirmed by at least one reviewer whose non-English-speaking mother was paired with a staff member who spoke her language.
1 found across 24 total reviews at 4.9★. The single recent negative is a 3-star review from Maria C Espino with no text. The reviewer has zero other Google reviews and the review received no likes. The owner responded with a generic message inviting further feedback. With no complaint text, there is nothing to evaluate about service quality from this review.
Eric Ho (owner — positive across many reviews, praised for responsiveness and personal oversight). Derrick/Derick (technician/estimator — positive, praised for honesty, same-day visits, and educating customers). Terence/Terrence (technician — positive, praised for fast turnaround and keeping customers informed). Rudy (technician — positive, praised for communication and responsiveness via text and email). Victor Mendoza Sr. (technician — positive, praised for attentiveness). Victor Mendoza Jr. (technician — positive, called one of the best by a reviewer). Kevin Gomez (quality control — positive, praised for quick and excellent work). Deallan Johnson (technician — positive, praised for patience and detailed explanations). Cindy (team member — positive, praised for reliability). Sysco/Sisco/Cisco (technician — positive, mentioned alongside cleanup and debris removal). Omar Vargas (technician — positive, praised for attentiveness). Jayden (technician — positive, helped with pack-out and move-in).
With only one textless 3-star review in the recent window and no substantive complaints to evaluate, the review record gives you very little to worry about but also very little negative data to learn from. Ask for Eric or Derrick by name when you call. Get an independent mold test before signing a remediation contract, since they do both.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation.
- This is a general restoration franchise, not a mold-focused firm. Mold work is a fraction of what they do. If you have a complex mold situation that requires specialized containment design, ask specifically about their mold remediation crew and equipment.
- The review count is low at 24. A 4.9 rating on that volume tells you less than the same rating on 100+ reviews.
- Several reviews mention work done in Palmdale, Lancaster, and other locations far from Temple City. Confirm turnaround time and availability if your property is outside San Gabriel and Temple City.