Provider profile
Dry Kings
Provider snapshot
What this listing says
Bay Area homeowners and property managers dealing with water-triggered mold who want a restoration company with four offices across the region and 24/7 emergency response.
Best for
- Bay Area homeowners with water damage that has led to mold growth, where one company handling both dryout and remediation saves time.
- Property managers overseeing multi-unit buildings in San Francisco — multiple reviewers describe apartment and building-level flood scenarios Dry Kings handled.
- Homeowners who want to rent commercial-grade drying or air scrubbing equipment and handle smaller cleanup themselves.
- Commercial building owners needing emergency restoration — the company lists dedicated commercial services and reviewers describe commercial jobs.
- Situations requiring lead abatement alongside mold work, which most mold-only companies do not handle.
About this company
Dry Kings is a San Francisco-based restoration company with four offices spanning the Bay Area: Novato (headquarters), San Francisco, San Jose, and Walnut Creek. Founded as a family- and woman-led business, the company now operates under a partnership with Guardian Restoration Partners. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, smoke removal, and packout services.
The mold work stands out in a couple of ways. Their website describes using containment, HEPA filtration, and air scrubbing during remediation, and they handle lead abatement alongside mold projects when needed. They also rent commercial-grade equipment — dehumidifiers, air movers, air scrubbers — to homeowners who want to manage smaller jobs themselves. For packout work during larger projects, they use 3D scanning to document contents before moving them.
The leadership team includes Jennifer and Matthew as Managing Directors (Jennifer is CEO, Matthew is COO and a fourth-generation Bay Area native), with Steve serving as General Manager. Steve is a U.S. Navy veteran with an MBA. Cyndie, the Project Director, brings 30 years of construction experience. The company holds IICRC, EPA, OSHA, and CSLB credentials and lists California contractor license #1128567.
4.8 stars across 89 Google reviews is a strong rating. The company has maintained this over several years, with reviewers consistently highlighting fast response times and named staff going back to 2019.
Services
Service area
Headquartered in Novato, California with additional offices in San Francisco, San Jose, and Walnut Creek. Dry Kings lists service coverage across seven counties: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, and Sonoma. That is a wide footprint, so confirm response time and crew availability for locations distant from their four offices.
Review consensus
Cyndie appears in multiple reviews for coordinating schedules, managing timelines, and guiding customers through stressful projects. Justin gets praise for honest consultations — one reviewer notes he recommended a fix the homeowner could do themselves, at no charge. Mark Flores is highlighted for explaining each step of the process with patience. Madison draws repeated mentions for her responsiveness on the phone and follow-through as a point of contact. Across many reviews, speed of response is the dominant theme: multiple customers describe calling and having a crew on-site the same day or next morning. Several reviewers managing rental properties or apartment buildings describe Dry Kings handling multi-unit water events.
1 found across 89 total reviews at 4.8★. One reviewer reported calling about a mold inspection advertised as free on the website, only to be told the cost was $275. The owner responded the same day, acknowledged the website had inconsistent information after a recent redesign, and said a team member would follow up. The reviewer is a Local Guide with 65 reviews and received 1 like on the complaint, giving it some credibility weight.
With only a single negative review in the recent window, there is no complaint pattern to identify. The positive pattern is notable: reviewers frequently name individual staff members and describe specific actions those people took, rather than offering generic praise. This suggests consistent frontline performance across technicians, project managers, and office staff.
Cyndie (Project Director — praised in multiple reviews for scheduling coordination and clear communication). Justin (Project Manager — praised for honest consultations and thoroughness). Mark Flores (technician — praised for patience and step-by-step explanations). Madison (phone/intake — praised in multiple reviews for responsiveness and follow-through). Ed/Edward (Lead Restoration Technician — praised for clear estimates and efficient project execution). Jon Ron/Jon Won (technician — praised for professionalism and hourly updates). Corey D. (technician — praised for clear explanations and patience with non-English speakers). Lou (assessor — praised enthusiastically for friendly, thorough evaluations). Ricardo (technician — praised for thorough inspection). Brendan (technician — praised for timeliness). Joseph (technician — praised alongside Brendan). Matthew Vargas (recommended by a reviewer). Andres (technician — praised for hands-on remediation work). Juan (technician — praised for containment setup). Dion (praised for teamwork). Javier (praised for helpfulness). Quinn and Issac (praised for sewage cleanup). Ryan (staff, praised with Gary and MJ for professionalism). Sergio (praised for responsiveness and clear communication). Elvis (praised for restoration work). Jenny/Jennifer (Managing Director — praised by name). Christian/Cristian Rodriguez (technician — praised in Spanish-language reviews). Matthew (Managing Director — praised for responsiveness and honest advice). Gabby (technician — listed on team page).
Dry Kings has 88 five-star reviews and a single one-star complaint about pricing confusion on a mold inspection. Ask about inspection costs upfront. For mold jobs tied to water damage, ask for Cyndie as your project coordinator — she is the most consistently praised staff member across reviews.
Keep in mind
- One reviewer was quoted $275 for a mold inspection that the website advertised as free. The owner acknowledged inconsistent website information, but confirm pricing for any inspection before scheduling.
- Dry Kings is primarily a water and fire damage restoration company. Mold remediation is part of their service mix, not their sole focus.
- The company now operates under Guardian Restoration Partners, a national restoration network. Day-to-day operations remain local, but the ownership structure has changed.
- Their service area spans seven Bay Area counties from Sonoma to Santa Clara. Confirm response time and technician availability for locations far from their four offices.
- The website advertises a 60-minute on-site response, but the service area page separately says 45 minutes. Ask which applies to your location.