Provider profile
White Glove Restoration
Provider snapshot
What this listing says
San Diego County homeowners and HOAs dealing with water damage or mold who want a single company to handle mitigation, remediation, and reconstruction under one roof.
Best for
- San Diego County homeowners needing emergency water extraction, mold removal, or fire cleanup with same-day response across North, South, and East County.
- HOAs and property managers dealing with water damage in multi-unit buildings who need a company experienced in coordinating across units and tenants.
- Households with immunocompromised or medically fragile occupants who need remediation with stricter containment and air quality controls.
- Homeowners who want one company to handle the entire job from mitigation through reconstruction, including insurance claim support.
About this company
White Glove Restoration is a locally owned restoration company based in San Diego's Mira Mesa neighborhood, serving all of San Diego County from their Arjons Drive headquarters. They handle water damage, mold remediation, fire and smoke cleanup, sewage cleanup, and reconstruction. They hold a California general contractor license (#1091026) and carry IICRC, HAZWOPER, and CIRSX credentials. They do both testing and remediation, which is worth noting.
What sets them apart from many San Diego restoration companies is their medically sensitive remediation service, designed for immunocompromised individuals, chemotherapy patients, and people with chronic respiratory conditions. Their website describes using enhanced containment, HEPA filtration, and carefully selected cleaning agents for these situations. They also handle the full cycle in-house: from initial water extraction through drying, mold removal, and final reconstruction, including insurance claim coordination.
Roy appears to be the owner or primary point of contact, named in dozens of reviews for showing up personally to assess damage, provide estimates, and coordinate insurance paperwork. The company lists four addresses across San Diego and one in Santa Ana, suggesting they are expanding into Orange County. They are BBB-accredited and run a charitable initiative called "Help in Boxes" that sends care kits to communities in Ghana.
Their 4.9-star rating across 234 Google reviews is unusually strong for a restoration company. Most of the praise centers on fast response times and Roy's direct involvement in estimates and communication. Only 2 reviews at 3 stars or below have appeared in the last 18 months.
Services
Service area
Headquartered at 8221 Arjons Dr Suite C in San Diego (Mira Mesa area), with additional locations in Oceanside, the College Area of San Diego, and Santa Ana in Orange County. They serve all of San Diego County including North County (Encinitas, Oceanside, Carlsbad, Escondido, San Marcos, Rancho Santa Fe), South County (Chula Vista, Coronado, National City, Imperial Beach), East County (El Cajon, La Mesa, Poway, Lakeside, Alpine), and central San Diego neighborhoods. The Santa Ana location suggests they also serve parts of Orange County.
Review consensus
Roy is by far the most frequently named person, praised across dozens of reviews for showing up quickly, providing transparent estimates, and communicating clearly throughout the process. Joel appears in at least eight reviews for reliable field work, often alongside Jerome, Eduardo, and Jonathan as a crew. Paul drew specific praise from an insurance industry worker for his knowledge and professionalism. Kenneth was praised for responding on a Sunday night during a holiday weekend. Multiple reviewers mention the company finding mold during water damage jobs and treating it at no extra charge. Fast response times and willingness to work with insurance are consistent themes.
2 found across 234 total reviews at 4.9★. Jerry Laird (1-star, November 2025) reported mold grew back two weeks after the company cleaned the same area. He also described missed appointments, vague damage descriptions, and attempts to salvage water-damaged particle board cabinets. The owner responded by saying they could not find records of the job and invited Jerry to call to sort it out. Jerry followed up claiming he had text messages proving the company did work at his home. The second negative (B G, 2-star, January 2026) left no text, and the owner gave a generic template response asking for more details.
The owner responds to both recent negatives, but the responses differ significantly: Jerry's complaint received a detailed, personalized reply with Roy's direct phone number, while B G's textless review got a generic template. The dispute with Jerry is notable because Jerry claims to have documentation the company worked at his home, while the owner says no records exist. This is a single unresolved disagreement rather than a pattern, but it raises a question about record-keeping. On the positive side, many reviewers describe discovering mold during water damage work that was handled at no additional cost, which could reflect genuine service or could indicate upselling. The sheer volume of 5-star reviews that name specific crew members by name suggests organic engagement.
Roy (owner/estimator — positive across dozens of reviews for responsiveness, transparency, and personal involvement). Joel (field technician — positive across 8+ reviews for reliable, clean work). Jerome (field technician — positive, often paired with Joel). Jonathan/Johnathon (field technician — positive, praised for professionalism and a New Year's Eve emergency call). Eduardo (field technician — positive, part of the regular crew). Paul (field technician — positive, specifically praised by an insurance worker for knowledge). Frank (field technician — positive, praised for fast crawlspace response). Alex (field technician — positive, praised for same-day arrivals and clear explanations). David (field technician — positive, praised alongside Alex). Kenneth (field technician — positive, praised for holiday-weekend response). John (field technician — positive, praised for honest assessment). Dave (field technician — positive, found attic mold others missed). Miguel (field technician — positive). Mike (field technician — positive, praised for thoroughness). Joey (field technician — positive, praised for communication and patience). Carlos (field technician — positive). Steven (field technician — positive, praised for clean work).
With 234 reviews at 4.9 stars and only 2 negatives in the last 18 months, this is one of the higher-rated restoration companies in San Diego County. Ask for Roy by name for the estimate — he is the person reviewers consistently praise. If mold is found during a water damage job, get a second opinion from an independent assessor before agreeing to remediation, since the same company would be doing both.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes it has a financial incentive to find more. Consider getting an independent mold assessment before committing to remediation.
- One reviewer reported mold returning two weeks after treatment, and the owner responded by saying they could not find records of the job. The dispute remains unresolved publicly. Ask about their 12-month warranty terms and what documentation they provide at project completion.
- They list a Santa Ana address alongside three San Diego locations. If your property is in Orange County, confirm that the same crew and response times apply.
- Their website emphasizes insurance claim support, but most positive reviews describe cash or out-of-pocket jobs. If you are going through insurance, ask upfront how they handle adjuster coordination and what happens if the claim is denied.