Provider profile
White Glove Restoration La Mesa
Provider snapshot
What this listing says
San Diego homeowners dealing with water damage that has turned into mold, where a single crew handles extraction, remediation, and reconstruction under one general contractor license.
Best for
- San Diego homeowners who have water damage and suspect mold is developing — one company handles the full chain from water extraction through mold removal to reconstruction.
- Crawl space and attic mold problems where access is difficult and general remediation crews may not specialize.
- Homeowners who need help navigating insurance claims — multiple reviewers cite the team walking them through paperwork and getting costs covered.
- After-hours emergencies like burst pipes or flooding, where 24/7 dispatch and fast response matter more than scheduling convenience.
- Commercial property managers overseeing offices, hotels, or government buildings who need a licensed general contractor for restoration work.
About this company
White Glove Restoration operates out of La Mesa and serves greater San Diego County as a general contractor (License #1091026) that handles water damage and mold remediation under one roof. They run multiple offices — Arjons Drive in San Diego, Collwood Lane in La Mesa, and a location in Oceanside — plus a Santa Ana office for Orange County work. Their primary identity is a restoration company that follows water damage through to mold remediation and reconstruction.
What stands out is the single-contractor pipeline: the same company extracts the water, identifies resulting mold, remediates it, and rebuilds affected areas. They list attic mold and crawl space mold removal as distinct services, not just generic mold work. They also handle sewage cleanup and flood damage. Commercial clients include hospitals, government buildings, and hotels.
They hold a California general contractor license, which means they can pull permits for reconstruction work that most mold-only companies would need to subcontract. Several reviewers mention the team helping with insurance claims and paperwork, suggesting this is a standard part of their process rather than an add-on.
A perfect 5.0 rating across 33 Google reviews is unusual. The review count is still modest, and many reviewers have few other reviews on their accounts, but several established reviewers (including one Local Guide with 95 reviews) also gave 5 stars. The consistency is notable even accounting for the small sample.
Services
Service area
Headquartered in La Mesa with offices at Collwood Lane (San Diego 92115) and Arjons Drive (San Diego 92126), plus a location in Oceanside. They also have a Santa Ana office serving Orange County. The San Diego County coverage appears credible given three local offices, but confirm response times for locations far from these hubs.
Review consensus
Roy is the most frequently named team member, appearing in six reviews spanning February 2025 through May 2025. Reviewers praise his clear explanations, detailed estimates, and project management. Anthony and Robert drew praise from a Carlsbad customer for honesty and hard work on a mold job caused by a slow leak. José earned a mention for identifying hidden moisture in a La Jolla ceiling mold case, with Sarah credited for keeping communication on track. Bill was praised for a sub-30-minute late-night emergency response in UTC. Dave handled a burst pipe and crawl space mold check. Multiple reviewers highlight insurance claim assistance as a standout — Tracy Thompson, Devina Ray, Natalie Villarreal, and katya tomashpolski all mention the team helping with insurance paperwork and getting expenses covered.
0 found across 33 total reviews at 5.0★. No 1-star or 2-star or 3-star reviews exist in the last 18 months. With only 33 total reviews, the absence of negatives is not yet statistically meaningful — it reflects a company that has either maintained consistent quality at low volume or has not yet encountered the kind of difficult project that generates complaints.
The review timeline shows a cluster of reviews in late August and September 2025 (six reviews in about three weeks), which could reflect a marketing push, a referral burst, or routine review solicitation after completed jobs. Three reviewers with the surname Sexton reviewed within a six-day window (August 21-27, 2025), which is unusual — this could be a family affected by the same water event, or it warrants a note. None of this invalidates the reviews, but the pattern is worth awareness.
Roy (project manager / estimator — praised in 6 reviews for clear communication, detailed estimates, and smooth project management). Anthony (technician — praised for honesty and hard work on mold remediation). Robert (technician — praised alongside Anthony for Carlsbad mold job). José (technician — praised for identifying hidden moisture). Sarah (coordinator — praised for seamless communication). Joseph and Joe (technicians — praised for crawl space work and clear explanations). Bill (technician — praised for fast late-night emergency response). Dave (technician — praised for burst pipe and crawl space work). Ryan (technician — praised for quick leak response and mold identification). Juan (met a reviewer at a gas station, helped with construction questions — unclear if field technician or sales).
Roy is the person most reviewers mention by name — if you can request him for your estimate or project, do so. With no negative reviews to learn from, the main risk is that this company has not been tested at scale. Get an independent mold test before agreeing to their remediation scope, and confirm which office and crew will handle your specific job.
Keep in mind
- They do both mold testing and mold remediation. This creates a conflict of interest: the company identifying the mold problem also profits from fixing it. Ask for an independent mold test before committing to remediation work.
- The 5.0 rating across 33 reviews is spotless, but many reviewers have only 1 review on their Google account. This does not mean the reviews are fake, but the rating has not yet been stress-tested by volume or by the kind of dissatisfied customers who find every company eventually.
- Their service area spans San Diego County through Orange County with four office locations. Confirm which crew and office will handle your job — response times and personnel will vary by distance.
- The website lists a broad range of commercial and residential services. Ask specifically whether the crew assigned to your job has experience with your type of property and your specific issue.
- Several reviews mention competitive pricing, but no one provides dollar figures. Get at least two other quotes to benchmark, especially since the same company that scopes the work also prices it.