Provider profile
Superior Restoration
Provider snapshot
What this listing says
San Diego homeowners dealing with water damage that has turned into a mold problem, where having one company handle mitigation, remediation, and reconstruction under a single project manager simplifies the insurance process.
Best for
- San Diego County homeowners who need water damage and mold handled by one company, from emergency dryout through final reconstruction.
- Property managers dealing with repeat water events who want a single point of contact like Jaime Perez or Alex Cardenas to manage the full scope.
- Homeowners whose water damage led to mold growth and who need someone to handle the insurance documentation from moisture mapping through post-remediation clearance testing.
- Commercial properties in the Rancho Bernardo, Escondido, or Carlsbad area needing 24/7 emergency water extraction with same-day response.
About this company
Superior Restoration operates out of a Rancho Bernardo office at 16130 W Bernardo Dr, serving northern and central San Diego County. They are primarily a water damage restoration company that also handles mold remediation, fire damage, and full reconstruction. They do both mold testing and mold removal, which means the same company diagnosing the problem also sells the fix.
What stands out is the pipeline approach. When a pipe bursts or a slab leak goes undetected, they handle extraction, structural drying, mold remediation if needed, and then reconstruction to put everything back together. Their mold work follows the IICRC S520 standard, and their website describes containment with negative air pressure, HEPA filtration, and antimicrobial treatments. They use infrared cameras and industrial drying equipment rather than consumer-grade gear. They also handle all three categories of water damage, including sewage backups.
The company has been operating since 2010, headquartered in Murrieta with five offices across Southern California covering Riverside, Orange, San Diego, San Bernardino, and Los Angeles counties. They hold CSLB License #983759 and are part of HighGround Restoration Group. The services page describes them as family-owned with over 15 years of experience. They made the Inc. 5000 list and have been featured on HGTV.
4.9 stars across 49 Google reviews is a strong rating, and the absence of any negative reviews in the last 18 months is unusual for a restoration company. Most of the reviews mention specific employees by name, which suggests individual accountability rather than anonymous crew rotations.
Services
Service area
Headquartered in Murrieta, California, with a San Diego office at 16130 W Bernardo Dr in Rancho Bernardo (92127). They list service across five Southern California counties: San Diego, Riverside, Orange, San Bernardino, and Los Angeles. San Diego County cities include Carlsbad, Chula Vista, Coronado, Del Mar, El Cajon, Encinitas, Escondido, La Jolla, La Mesa, National City, Oceanside, San Marcos, Santee, Valley Center, and Vista. The five-county claim is backed by five physical office locations, though response times will vary by distance from the nearest office.
Review consensus
Reviewers consistently name individual team members and describe hands-on, communicative service. Eric appears in at least seven reviews for drywall repair, paint work, and baseboards. Dave Strant gets repeat mentions for managing projects from start to finish with clear communication. Jaime Perez is praised for mitigation work and repeat-client relationships — one reviewer noted he handled three separate floods for them. Alex Cardenas draws praise as a project manager who keeps clients informed and finishes ahead of schedule. Amber Ritchie is recognized for navigating insurance paperwork. Multiple reviewers highlight that the team shows up on time, explains the process step by step, and follows up after completion.
0 found across 49 total reviews at 4.9★. (0 found across 49 total reviews at 4.9 stars) No 1-star or negative reviews appeared in the last 18 months. There is no recent complaint data to analyze.
The review pattern here is unusually name-heavy. Almost every review mentions a specific employee, and many mention two or three by name across different roles (mitigation tech, project manager, office staff). This suggests an organizational structure where named individuals own client relationships rather than rotating anonymous crews. The company also appears to get a high share of reviews from property managers and repeat clients, which points to a B2B referral pipeline alongside direct homeowner work.
Eric (repair technician — positive, mentioned in 7+ reviews for drywall, paint, baseboards). Dave Strant (project manager — positive, praised for managing projects start to finish). Jaime Perez (mitigation supervisor — positive, praised for repeat-client relationships and fast response). Alex Cardenas (project manager — positive, praised for communication and finishing ahead of schedule). Amber Ritchie (office/admin — positive, praised for insurance paperwork handling). Brian (project director/estimator — positive, mentioned for initial assessments and guidance). Derek Thrasher (technician — positive, praised for inspections and communication). Rick Reyes (liaison — positive, praised for insurance coordination). Victor Pinado (project manager — positive, praised for kitchen renovation oversight). Jahbari (mitigation technician — positive, praised across multiple reviews for demolition and drying work). Kyle (technician — positive, praised for kitchen restoration). Julio (technician — positive, praised for communication during drying). Ricky (technician — positive, praised for mold removal and confirming appointments). Nick (crew lead — positive, praised for efficiency and step-by-step explanations). Noah (technician — positive, praised for going the extra mile). Jason (technician — positive, praised for answering questions). Juan (technician — positive, praised for demo work). Cruz (technician — positive). Josh (technician — positive). Adrian (technician — positive). Caleb (technician — positive). Daniel Castaneda (supervisor — positive). Rachel Flojo (project director — positive). Lisa (crew lead — positive). Grant (technician — positive). Cody L (technician — positive). Roberto (construction — positive). Hernan (construction — positive).
With 4.9 stars, zero recent negatives, and a deep bench of named employees getting individual praise, Superior Restoration has an unusually clean review record for a restoration company. Ask for Jaime Perez or Alex Cardenas as your project manager if you want someone reviewers have specifically praised for communication. Get an independent mold test to offset the testing-and-remediation conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company telling you that you have mold is also the one selling you the removal. Consider getting an independent mold test before or after their work.
- Their San Diego office is one of five locations spanning from LA County to San Diego. Your job may be managed from Rancho Bernardo, but crew availability could depend on demand across their full Southern California footprint.
- This is a restoration company first, mold company second. Mold remediation is part of their water damage pipeline. If you have a standalone mold issue unrelated to water damage, a dedicated mold remediation firm may be a more focused option.
- The service area they claim is enormous — five counties across Southern California. Confirm actual response time for your specific neighborhood before committing.