Provider profile
SERVPRO of San Diego East
Provider snapshot
What this listing says
East San Diego homeowners dealing with water-triggered mold after pipe leaks or flooding, especially those who want a single company to handle remediation through rebuild.
Best for
- Homeowners in San Carlos, Del Cerro, Santee, or Allied Gardens who need mold remediation tied to a recent water event.
- Property managers and HOAs dealing with mold across multiple units -- reviewers in that role specifically praise Matt Brock's coordination.
- Anyone who wants one company to handle the full arc from water extraction through mold removal through drywall reconstruction.
- Insurance-claim situations where you need a restoration company that documents damage for adjusters and coordinates the paperwork.
- Commercial properties needing mold remediation with minimal business interruption.
About this company
SERVPRO of San Diego East is a restoration franchise based on Riverdale Street in the San Carlos area of San Diego. Mold remediation is one of several services alongside water damage, fire damage, and construction. Most mold jobs here start as water damage calls -- a pipe bursts, the crew dries the property, and if mold has taken hold, they remediate it in the same workflow. They also handle standalone mold calls, including HOA and multi-unit situations.
The mold page describes a seven-step process: inspection with hidden moisture detection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction of damaged materials. They also offer contents packout to a climate-controlled storage facility during remediation. The in-house construction arm means they can tear out mold-damaged drywall and rebuild it without subcontracting.
Warren Conner, a retired Navy SEAL with 20 years of service, and his wife Jamie purchased this franchise in 2019. They also opened a second location, SERVPRO of Mid-City San Diego. Multiple reviewers mention that the franchise was struggling under previous ownership and that the Conners turned it around. The team deployed to Altadena in early 2025 for Eaton Fire smoke remediation work, handling packout and cleaning for fire-affected homes.
138 Google reviews at 4.9 stars with zero negatives in the last 18 months is an unusually clean record for a restoration company. Reviewers consistently name specific crew members and praise same-day response, insurance coordination, and no-pressure communication.
Services
Service area
Based at 6344 Riverdale Street in San Diego's San Carlos neighborhood. Core service area covers San Diego East County including Santee, San Carlos, Del Cerro, Allied Gardens, Grantville, College West, College East, and Lake Murray. They also operate a second franchise covering Mid-City San Diego. The team has traveled to Altadena for fire remediation work, but their day-to-day mold and water jobs focus on East San Diego.
Review consensus
Matt Brock (production manager) appears in more reviews than any other staff member, praised by property managers, homeowners, and apartment complexes for responsiveness, clear communication, and organized project management. Isaac draws repeat praise for fieldwork -- one reviewer (Jim De La Cruz) used him for three separate mold abatement jobs caused by recurring water leaks and praised his communication and thoroughness each time. Bernadette Haugum handles marketing and client intake; reviewers describe her as caring, responsive, and helpful with insurance guidance. Nolan is praised for leak investigations and explaining processes to homeowners. Brittany handles office coordination and was singled out for navigating a complicated HOA/city mold situation. Warren Conner, the owner, shows up in reviews personally overseeing jobs and communicating with customers. Same-day or within-the-hour response is the single most common praise theme. Multiple reviewers note no upselling pressure.
0 found across 138 total reviews at 4.9★. No 1-star or negative reviews exist in the last 18 months. The review dataset contains only 4- and 5-star reviews from the recent window, making it impossible to identify complaint patterns for the current ownership period.
Several reviewers (Josh M., Katie S.) mention the franchise had bad reviews under previous ownership before the Conners took over in 2019. The current ownership period shows a dramatic turnaround. The team also took on Eaton Fire remediation work in Altadena in early 2025, with multiple five-star reviews from those out-of-area jobs. Property managers and real estate agents account for a notable share of reviews, suggesting strong B2B relationships.
Matt Brock (production manager -- consistently praised for communication and project management). Isaac/Issac (field technician/demo lead -- praised for mold abatement, water mitigation, professionalism). Bernadette Haugum (marketing rep/client intake -- praised for responsiveness, insurance guidance, caring demeanor). Nolan (technician -- praised for leak investigation, explaining processes). Brittany (office coordinator -- praised for navigating complex HOA mold situations). Warren Conner (owner -- praised for hands-on involvement, communication). Jamie Conner (co-owner -- praised alongside Warren). Seth (technician/team member -- praised for helpfulness, insurance navigation). Steven/Stephen Atkinson (manager -- praised for thoroughness, no-upsell approach). Gloria (cleaning crew lead -- praised for responsiveness, communication). Garrett/Garret (mitigation team -- praised for efficiency). Tyler (technician -- praised for professionalism, no upselling). Candy Marshall (project coordinator -- praised for year-long project management). Aaron (technician -- praised for friendliness). Lenny (technician -- praised for cleanup and surveying). Raisel (team member -- praised for Eaton Fire remediation). Dennis (team member -- praised for helpfulness). Josh (team member -- praised for inspections). Anthony (technician -- praised for timeliness). Oscar (worker -- praised for construction quality). Javier (worker -- praised for construction quality). Anna (staff -- praised for caring service). Christian (staff -- praised for restoration work). Latinee (staff -- praised in restoration context). Joel (staff -- praised in restoration context). Pete (staff -- praised for contributing to quality work). Jolly (technician -- praised for promptness).
This franchise has an exceptionally clean review record under its current ownership. Ask for Matt Brock if you want a single point of contact who will manage your mold job from inspection through rebuild. Since they do not test, line up an independent environmental firm before calling -- SERVPRO can coordinate with them, but you need that third party in place for pre- and post-remediation clearance.
Keep in mind
- This is a SERVPRO franchise, meaning standard operating procedures, equipment, and training come from the national brand. The local ownership and crew make the difference, not the franchise name alone.
- Their primary identity is water and fire restoration, not mold. Mold remediation is a secondary service they handle when it follows water damage or as standalone calls. A mold-only specialist may offer deeper niche expertise.
- They do not perform mold testing or post-remediation clearance testing. You will need to hire a separate environmental firm for that. One reviewer (Kevin Sheedy) confirms they coordinated with an outside environmental firm on his mold job.
- They have traveled as far as Altadena (120+ miles) for fire work. For mold jobs, confirm your address falls within their core East San Diego service area to avoid scheduling delays.
- With zero recent negatives to reference, this listing cannot surface complaint patterns. The 4.9-star record is strong but leaves you without counterpoints to weigh.