Provider profile
Restoration Solutions
Provider snapshot
What this listing says
San Diego homeowners dealing with water damage that led to mold, who want one company to handle cleanup through full reconstruction and insurance claims.
Best for
- San Diego homeowners who need water damage dried out and any resulting mold removed by the same crew.
- Insurance claimants who want a contractor that works directly with carriers like USAA, AAA, and Travelers to handle paperwork.
- Homeowners facing slab leaks or pipe bursts who need the repair to include flooring, drywall, and paint — not just drying.
- Spanish-speaking homeowners in San Diego looking for a restoration company with bilingual reach.
About this company
Restoration Solutions is a San Diego restoration company based on Engineer Road in the Kearny Mesa area. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, smoke damage, and full reconstruction. They position themselves as a single contractor for the entire damage-to-rebuild pipeline, and their Google category is water damage restoration, not mold.
What stands out is the insurance integration. They work directly with USAA, AAA, Nationwide, and Travelers, and multiple reviewers confirm the company handled the claims process on their behalf. Their mold process involves sealing off affected rooms, removing damaged building materials, cleaning with biocides, and drying with dehumidifiers before finishing. Nothing unusual for a restoration company, but the one-contractor model means you avoid coordinating between separate demo, remediation, and rebuild crews.
The company claims over 80 years of combined experience among its team and has operated in San Diego for more than 15 years. Tooraj appears to be the owner; Jim Thurber runs projects. The contractor license is #863517. They offer 24/7 emergency response.
Their 4.3-star Google rating across 48 reviews is functional but unremarkable for a San Diego restoration company. No negative reviews have appeared in the last 18 months, which could reflect genuine improvement or simply low recent review volume.
Services
Service area
Restoration Solutions is headquartered at 7250 Engineer Road in the Kearny Mesa area of San Diego, CA. Their website targets San Diego broadly without naming specific neighborhoods or surrounding cities. Reviewers reference residential properties across San Diego but no jobs outside the city appear in the review data.
Review consensus
Jim Thurber draws the most consistent praise across multiple years. Reviewers describe him as responsive by phone and text, finishing ahead of quoted timelines, and coming in at or under budget. Tooraj, who appears to be the owner, gets credit for fast initial response times and hands-on involvement in projects. Jack Manata impressed reviewers during the estimate phase. Joe Cuevas handled a refrigerator leak job that a reviewer called prompt and solution-oriented. Kevin earned praise for honesty during a water damage evaluation, even reducing the consultation fee. Multiple reviewers highlight the team's punctuality, clean job sites, and clear communication throughout multi-week projects.
0 found across 48 total reviews at 4.3★. No 1-star reviews have appeared in the last 18 months. The company carries a 4.3-star overall rating across 48 total reviews, so some older negatives exist in the history but fall outside the recency window.
The review timeline shows a burst of activity in 2015-2019, then relatively sparse reviews since 2020. Most detailed positive reviews reference insurance-referred jobs involving water damage, not standalone mold work. The few mold-specific mentions are secondary to water damage situations. Several recent reviews are brief Spanish-language entries with no detail, which inflates the star count without adding substantive signal.
Jim Thurber (project manager — praised repeatedly for communication, finishing early, and working within budget). Tooraj (owner — praised for fast response, hands-on approach, and follow-through). Jack Manata (estimator — praised for thoroughness and making a strong first impression). Joe Cuevas (project lead — praised for quick response to refrigerator leak and solution-oriented approach). Kevin (evaluator — praised for honesty and courtesy during water damage assessment). Paul (crew lead — praised for punctuality and efficient work). Rafael (crew lead — praised for timely repairs after water heater failure). Susan S. (mentioned positively for repeat flooding work).
Ask for Jim Thurber or Tooraj by name. Jim has the longest positive track record across reviews. If your situation involves water damage leading to mold with insurance covering the bill, this company's pipeline model fits well. For standalone mold concerns without water damage, confirm they will bring the same attention to a smaller-scope job.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company deciding you have a mold problem is the same one billing to fix it. Get an independent mold test before committing to remediation.
- Their Google rating is 4.3 stars, which is below average for restoration companies in San Diego. No recent negative reviews are visible, but the overall total is only 48 reviews over many years of operation.
- Mold is not their primary focus. They are a general restoration company that also does mold work. If your situation is mold-only with no water damage or reconstruction needed, a mold-focused company may be a better fit.
- Many positive reviews mention insurance referrals. If you are paying out of pocket, confirm pricing upfront — the insurance-driven workflow may not translate to the same experience for cash customers.