Provider profile
Restoration 24
Provider snapshot
What this listing says
San Diego County homeowners dealing with water-triggered mold who want a single restoration company to handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- San Diego County residents who need water damage cleanup and mold remediation handled by the same crew under one project
- Property owners who want the restoration company to bill their insurance directly and handle the claims paperwork
- Condo boards and multi-family property managers who need a team familiar with HOA coordination and common-area flood response
- Homeowners dealing with mold that started from a hidden water leak who need both source identification and remediation
- Anyone needing emergency restoration response outside business hours, including holidays and weekends
About this company
Restoration 24 is a multi-service restoration company headquartered on Camino Santa Fe in San Diego's Miramar area. Their primary identity is water damage restoration, but they handle mold remediation, fire and smoke damage, storm recovery, lead abatement, and full reconstruction. They claim over 20 years of experience. The San Diego operation runs two offices: the main location in the 92121 zip code and a south San Diego office on El Cajon Boulevard.
What stands out is their breadth. They do mold testing (swab and air samples), remediation, and then reconstruction all in-house, which means you can go from discovery to repaired walls with one company. Their website mentions organic plant-based solutions for mold treatment and fungicidal protective coatings after removal. They also offer contents pack-out services with climate-controlled storage, which matters if mold has spread to furniture or personal items. They use Xactimate for insurance estimates and Matterport for property documentation.
Restoration 24 is a multi-location operation with offices in Houston, Seattle, and Tallahassee in addition to the two San Diego locations. They hold CSLB license #955773 and show IICRC and RIA (Restoration Industry Association) affiliations on their website. They bill insurance companies directly, which they emphasize heavily across their site.
Their Google rating is a perfect 5.0 across 92 reviews, which is unusual for a restoration company at this volume. Every single review is 5 stars. That kind of uniformity is rare and worth noting, though the review base skews toward single-review accounts.
Services
Service area
Headquartered at 8250 Camino Santa Fe in San Diego, CA 92121, with a second office at 6602 El Cajon Blvd in San Diego. They list service coverage across all of San Diego County, including Carlsbad, Oceanside, Escondido, Chula Vista, El Cajon, La Mesa, Poway, Santee, Coronado, and Julian. The claimed area spans coast to mountains and north to south county, which is a wide footprint from a single metro base.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe middle-of-the-night or weekend calls answered by a real person with crews arriving the same day. Transparency comes up often: George Trenton noted a technician texted daily moisture-reading photos, and several reviewers mention no upselling and honest pricing. Insurance handling gets frequent praise, with reviewers like Kimberly Williams and ashley booker describing direct adjuster communication. Eddie is named for fast water extraction work. Roni handled intake and scheduling, Vicente performed black mold cleaning, and Nancy managed scheduling and payments. Garnet Harrell, a condo board member, reported using them for three different unit floods with seamless HOA coordination.
0 found across 92 total reviews at 5.0★. No recent negative reviews to assess (0 found across 92 total reviews at 5.0 stars). Without complaint data, there are no patterns to report.
The review profile is unusually uniform. All 92 reviews are 5 stars, and a significant portion come from accounts with only 1-2 lifetime reviews and no Local Guide status. Only a handful of reviewers (Crystal Glenn with 18 reviews, Shannon M. with 35, Selina Ramirez with 15, Kimberly Williams with 11) have substantial review histories. The absence of any 4-star, 3-star, or lower reviews across 92 ratings is a statistical outlier for a restoration company. This could reflect genuinely strong service, selective review solicitation, or some combination. Buyers should weigh the lack of negative data points when making their decision.
Eddie (technician — praised for fast water extraction by Gerardo Espinoza). Roni (intake/scheduling — praised for responsiveness by Harry Tompkins). Vicente (technician — performed black mold cleaning, praised by Harry Tompkins). Nancy (scheduling and payments — praised as pleasant to work with by Harry Tompkins).
If you need water damage and mold handled fast under one roof in San Diego, Restoration 24 checks the boxes: 24/7 availability, direct insurance billing, and a crew that reviewers consistently describe as transparent and responsive. Ask for Eddie or Vicente for hands-on work, and get an independent mold test to offset the testing-and-remediation conflict of interest. The perfect review score means you are flying without a safety net of complaint data, so check references beyond Google.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. Consider getting an independent mold test before or after their work to confirm scope and clearance.
- The website says 'on site within 45 min' and 'available all over the U.S.' in different places. The national claim refers to their multi-city franchise offices, not a single San Diego dispatch covering the country. Confirm response time for your specific location.
- All 92 Google reviews are 5 stars, and a large share come from accounts with only 1-2 total reviews. A perfect score with no negatives at this volume is statistically unusual. This does not mean the work is bad, but you have no independent complaint data to evaluate risk.
- Their website inconsistently states 'more than 10 years,' 'more than 15 years,' and 'more than 20 years' of experience on different pages. The actual founding date is unclear.
- Their service area list includes 45+ cities stretching from Oceanside to the Mexican border and east to Julian. That is all of San Diego County. Ask about travel charges for outlying areas.