Provider profile
CUTTING EDGE RESTORATION INC of SAN DIEGO
Provider snapshot
What this listing says
San Diego homeowners dealing with water damage who want a single company to handle leak detection, drying, mold remediation, and reconstruction under one CA general contractor license.
Best for
- San Diego County homeowners who need water damage dried and rebuilt by one company rather than coordinating multiple contractors.
- Insurance claim situations where you want the restoration company to handle adjuster communication and Xactimate billing directly.
- Mold problems discovered during water damage work, where the same crew can address the moisture source, remediate the mold, and rebuild the affected area.
- After-hours emergencies in San Diego, Chula Vista, or El Cajon where you need same-day extraction and drying.
- Commercial properties, schools, or medical facilities that need 24/7 restoration availability.
About this company
Cutting Edge Restoration is a full-service restoration company based in San Diego's Otay Mesa area. They hold a California general contractor and plumbing license (#967826), which means they handle the entire job from leak detection through drying, mold work, and reconstruction without subcontracting those trades out. Most restoration companies hand off the rebuild to a separate contractor. Cutting Edge keeps it in-house.
On the mold side, they use HEPA-filtered vacuums, negative air pressure containment, and air scrubbers during remediation. Their website describes anti-fungal treatments and notes that they handle both the removal and the moisture source correction. They also do mold inspections, though their site downplays the need for testing and suggests jumping straight to remediation when growth is visible.
The company has operated since 2014 and describes itself as family owned. They claim over 20 years of combined experience across their team. IICRC certification is referenced throughout the site. They bill insurance directly using Xactimate, require no upfront payment, and will arrange hotel stays and pack-out storage if needed.
With 4.7 stars across 75 Google reviews, the rating is solid. The overwhelming majority of reviewers describe fast response times, named technicians who communicated well, and quality rebuild work. The two recent complaints both went unanswered by the company.
Services
Service area
Headquartered in San Diego (Otay Mesa area, 92154). They list service areas across San Diego County (Chula Vista, El Cajon, Rancho Bernardo, Encinitas, Carlsbad, Oceanside), Riverside County (Riverside, Corona, Menifee, Temecula, Lake Elsinore, Hemet, Wildomar, Moreno Valley), and have a separate phone line for Riverside, San Bernardino, and Los Angeles counties. That is a very large territory from a single office near the Mexican border, so confirm crew availability and response time for jobs outside central San Diego.
Review consensus
Drew (Andrew Rivers) stands out across five or more reviews as a responsive, knowledgeable point of contact who explains each step of the process. Sleiman receives similar praise from at least six reviewers for hands-on work quality and taking time to explain what he was doing. Geness in the office is named by at least five reviewers for scheduling, follow-up, and answering questions. Other frequently named staff include Larry Ingramm (technician and warranty follow-through), Arturo (insurance guidance), Tom Grady (restoration quality), Julio and Luis (field work), JR (patience and communication), and Daniel (mitigation management). Reviewers consistently highlight fast response times, often arriving within the hour. Several note that plumbers referred them to Cutting Edge, suggesting a strong referral network in the San Diego plumbing community.
2 found across 75 total reviews at 4.7★. Brad Procopio described poor communication throughout a project with no proactive updates on timeline or scheduling. The core complaint was a damaged custom cabinet: three replacement attempts failed to match the surrounding cabinetry, and the company offered 20% off the invoice rather than a full resolution. Michelle LVN reported emailing the company about a billing question and receiving no response after seven days. Neither review received an owner response.
The company does not respond to negative reviews at all. Both recent 1-star reviews went unanswered, and the communication complaints in those reviews align: customers report difficulty getting responses unless they initiate contact. This contrasts sharply with the many positive reviews praising individual technicians for proactive communication, suggesting the gap may be between field staff quality and office-level follow-through.
Drew / Andrew Rivers (technician/POC — consistently praised across 5+ reviews for responsiveness and mold/water damage work). Sleiman (mitigation manager — praised in 6+ reviews for attention to detail and clear explanations). Geness (office coordinator — praised in 5+ reviews for scheduling and follow-up). Larry Ingramm (technician — praised for treating homes like his own, warranty follow-through). Arturo (manager — praised for insurance process guidance). Tom Grady (restoration — praised for quality rebuild work). Daniel (mitigation manager — praised for detailed process explanation). JR (technician — praised for patience). Julio (field tech — praised in multiple reviews). Luis (field tech — praised alongside Julio). Rayna (office — praised for courtesy). Reina (office — praised for helpfulness). Edie (office — praised for helpfulness). Danny (technician — praised for after-hours response). Alfonzo (technician — praised for kitchen restoration). Juan (inspector — praised for careful inspection work). Jorge and Anthony (field crew — praised for quality). Jamie and Raul (field crew — praised for prompt work). Miguel (field — praised for leak demolition work). Jose (field — praised for responsiveness).
The field crews at Cutting Edge consistently earn praise by name, which is a strong signal for a restoration company. Ask for Drew or Sleiman if your job involves mold or water damage. Watch for the office communication gap: follow up on emails and billing questions proactively rather than waiting for them to reach out.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems and then charge to fix them. Consider getting an independent mold inspection before authorizing remediation work.
- Two recent 1-star reviews went unanswered by the company. The 0% owner response rate on recent negatives suggests they may not actively monitor or engage with complaints.
- One reviewer reported a damaged custom cabinet that took three replacement attempts and still did not match the existing cabinetry. If you have high-end or custom finishes, clarify upfront how they handle matching and what happens if the result falls short.
- They claim to serve San Diego, Riverside, and San Bernardino counties, which covers a massive geographic area from their Otay Mesa base. Confirm response time and crew availability for locations outside San Diego County.
- Their website emphasizes water damage restoration. Mold remediation is one of several services, not their primary focus.