Provider profile
Clarketon Restoration
Provider snapshot
What this listing says
San Diego County homeowners dealing with water damage who want a single company to handle extraction, mold remediation, and reconstruction under one contract with direct insurance coordination.
Best for
- San Diego County homeowners who need emergency water extraction and want the same company to handle drying, mold work, and reconstruction without hiring separate contractors.
- Property owners with active insurance claims who want a restoration company that documents damage with photos, moisture readings, and Xactimate estimates and communicates directly with adjusters.
- Commercial property managers in the Mira Mesa, Sorrento Valley, or Rancho Bernardo corridor who need a restoration crew familiar with office and warehouse environments.
- Homeowners dealing with mold after a water event who want containment, HEPA filtration, and antimicrobial treatment handled by a company that also fixes the underlying water source.
- Buyers in escrow or realtors needing a fast inspection turnaround for water or mold concerns before closing.
About this company
Clarketon Restoration is a locally owned franchise operation in San Diego run by Jordan and Lauren Clarke, a husband-and-wife team who moved from Canada in 2011. Their primary identity is water damage restoration, but they handle the full chain from emergency extraction through mold remediation, fire and smoke cleanup, and reconstruction. They claim a 45-minute response time across San Diego County and work directly with insurance carriers on documentation and claims.
Their mold remediation page describes a seven-step process: inspection with thermal imaging and moisture testing, containment of the affected area, HEPA air filtration with air scrubbers and negative air machines, removal of contaminated materials, antimicrobial treatment and deodorizing, dehumidification and moisture correction, and structural restoration. They list equipment including HEPA vacuums, air scrubbers, thermal imaging cameras, and moisture meters. They also offer sewage backup cleanup, fire and smoke restoration, disaster restoration, pack-out and contents services, crime scene cleanup, and commercial property work.
Jordan and Lauren come from construction backgrounds spanning more than a decade. The company previously operated as 911 Restoration of San Diego before rebranding to Clarketon Restoration. They are based in the Miramar area and hold California contractor license #1099001. The website references IICRC certification for their technicians and mentions 5+ years of experience.
72 Google reviews at a 5.0-star average is unusual volume at a perfect score. Most restoration companies in San Diego sit between 4.5 and 4.8. The volume is growing quickly, with roughly 40 reviews posted in the first quarter of 2026 alone.
Services
Service area
Headquartered at 7626 Miramar Rd in San Diego. They serve San Diego County broadly, with specific neighborhood pages for Mira Mesa, Miramar, Scripps Ranch, Poway, Rancho Bernardo, Carmel Valley, Del Mar, Solana Beach, La Jolla, Pacific Beach, Clairemont, University City, Kearny Mesa, Tierrasanta, Sorrento Valley, Bay Ho, and Torrey Highlands. They also claim Chula Vista, Carlsbad, Oceanside, Encinitas, Escondido, La Mesa, El Cajon, Coronado, National City, Imperial Beach, San Marcos, and Vista. The claim of 45-minute response across this entire county-wide footprint from a single Miramar location is ambitious.
Review consensus
Jordan and Lauren get personal mentions for responsiveness and hands-on involvement. Ramiro, Edgar, Junior, and Christian are frequently named as field crew who arrive quickly and work efficiently. Julia in the office draws praise for managing reconstruction and insurance paperwork. David Cipolla is highlighted for daily updates during projects. Multiple reviewers specifically praise the communication throughout the process and the fact that the finished work looks like damage never happened. A facilities maintenance manager noted the team's willingness to educate and provide consistent updates. A realtor (Julie Feld) described using them repeatedly for plumbing repairs, air quality testing, air scrubbers, HVAC duct cleaning, and crawl space work.
1 found across 72 total reviews at 5.0★. Only one review at 3 stars or below in the last 18 months. Susie Withem, a Local Guide with 23 reviews, described a three-week estimate that became a three-month wait before work started on her October 2024 leak. She also described frustrating handoffs: team members did not tell her when their portion of the job was done, leaving her texting the wrong person and feeling like a nuisance. She named Lauren as difficult to reach due to training travel and computer issues. The owner responded acknowledging the communication failures and scheduling delays, taking responsibility and directing her to office manager Kaylena. The response was specific rather than templated. The reviewer noted the finished work looked great, but the process was stressful enough to drop the rating to 3 stars.
The review velocity is notable: roughly 40 of the 72 reviews were posted in the first three months of 2026, many from single-review accounts. This could reflect a growing business actively requesting feedback from satisfied customers, or it could indicate a review solicitation campaign. The content of these reviews is specific enough (naming neighborhoods, describing actual damage types) to suggest real customers, but the concentration of single-review accounts is worth noting.
Jordan (owner — positive across many reviews for estimates, responsiveness, and hands-on involvement). Lauren (owner/project manager — positive in most reviews for managing reconstruction; one 3-star reviewer found her hard to reach). David Cipolla (project coordination — positive for daily updates and responsiveness). Ramiro (field technician — positive across multiple reviews for fast setup and cleanup). Edgar (reconstruction foreman — positive for water damage and fire restoration work). Julia (office — positive for managing reconstruction coordination and insurance). Jesus (field technician — positive for promptness). Junior (field technician — positive for setup, cleanup, and professionalism). Christian (field technician — positive for efficiency). Victor (field technician — positive). Mason (mentioned once positively). Kaylena (office manager — mentioned in negative review as handoff contact, neutral).
With 72 reviews at a perfect 5.0 and only one complaint in the last 18 months, the review record is strong. The single negative points to a real scheduling and communication gap, not a quality problem. Ask for Jordan or Lauren directly when scoping your project, confirm your timeline in writing, and request a single point of contact if your job spans multiple phases.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold profits from fixing it. Ask whether they will accept a clearance test from an independent third-party inspector after remediation.
- The one recent negative review describes a quoted three-week timeline that stretched to three months before work started. Ask for a written start date and escalation path if the schedule slips.
- The same reviewer noted confusing handoffs between team members with no proactive notification when responsibility shifted. If your project involves multiple phases, ask upfront who your single point of contact will be throughout.
- Many positive reviews come from single-review Google accounts (1 review total). This does not mean they are fake, but the review profile is weighted toward first-time reviewers rather than established Local Guides.
- They claim to serve all of San Diego County, from Imperial Beach to Oceanside. Ask about response times for locations far from their Miramar base, especially for the 45-minute arrival they advertise.