Provider profile
SERVPRO of San Clemente/San Juan Capistrano
Provider snapshot
What this listing says
San Clemente and San Juan Capistrano homeowners dealing with water damage that has turned into mold, where insurance coordination and fast packout services matter.
Best for
- Homeowners in San Clemente or San Juan Capistrano with water damage that needs fast extraction, drying, and insurance coordination.
- Property managers who want a single point of contact they can call repeatedly — Jeff Hanke has built relationships with repeat commercial clients in the area.
- Families needing contents packout and storage during restoration, since they run their own climate-controlled storage facility.
- Spanish-speaking homeowners who want to work through the insurance and restoration process in their language.
- Owners dealing with mold that developed after a water leak, where the same crew can handle both the water source and the mold work.
About this company
SERVPRO of San Clemente/San Juan Capistrano is a restoration franchise serving south Orange County from a base on Calle Negocio in San Clemente. Owned by Michael Browne and Matthew A. Cuthbertson, the franchise is run day-to-day by Jeff Hanke, whose name appears repeatedly in reviews from property managers and homeowners. The website refers to the operation as "the Hanke team." They handle water damage, mold remediation, fire and smoke restoration, storm damage, sewage cleanup, and contents packout and storage.
On the mold side, their website describes a process that includes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer mold testing and sampling in-house, which creates a conflict of interest worth understanding before you hire them for both services. Construction and rebuild services are available in-house, meaning they can take a job from emergency response through final drywall and paint.
The franchise has been operating under Browne and Cuthbertson's ownership with a strong bench of field technicians. Reviews consistently name Miguel, Adam, Erik, Nate, Ramon, Blas, Israel, and Matt as crew members, suggesting stable staffing. They also serve Spanish-speaking clients, with at least one review written entirely in Spanish praising the bilingual experience.
4.9 stars across 62 Google reviews is unusually strong for a restoration company. The volume is modest but the consistency is notable. Nearly every review mentions specific crew members by name, which suggests the positive experiences are real and not templated.
Services
Service area
Headquartered in San Clemente, California, serving San Clemente and San Juan Capistrano as their primary territory. Reviews also mention jobs in Dana Point, Vista, Laguna Hills, and Pasadena, though the Pasadena work was related to the 2025 Eaton Fire and may not reflect regular coverage.
Review consensus
The standout theme is communication. Reviewers repeatedly say the crew kept them informed at every step, called with arrival times, and explained the process clearly. Miguel is the most frequently named technician, praised across at least six reviews for responsiveness and water damage work. Adam appears in over ten reviews, often leading packout crews. Jeff Hanke is singled out by property managers for his availability and willingness to advise even on unrelated damage. Matt (likely Matthew Cuthbertson) is praised in several 2023-2024 reviews as a knowledgeable lead. Insurance coordination is a recurring positive — multiple reviewers say SERVPRO made the claims process smooth.
1 found across 62 total reviews at 4.9★. The single recent complaint came from a homeowner seeking a post-Eaton Fire assessment in Pasadena. After waiting a week for her appointment, she was asked the day before to sign a Work Authorization form. When she asked to review it after meeting the team, her appointment was canceled because the company was prioritizing customers ready to commit. The owner responded the same day, explaining the form is standard and does not obligate the customer, and offered to reschedule. The reviewer is a Local Guide with 17 reviews, lending credibility to the account. The owner's response was personalized and addressed the specifics, though it did not apologize for the cancellation.
The franchise appears to have shifted leadership sometime around 2023-2024. Older website testimonials feature Jeff Hanke prominently, while recent Google reviews (2024-2026) center on Miguel, Adam, and Evan as primary field contacts. One reviewer from 2025 explicitly noted a "100% better experience this time compared to when my insurance used them 10 years ago," suggesting operational improvements under current management. Owner responses to the one negative review were personalized and same-day, which is a positive signal.
Jeff Hanke (operator/project lead — positive, praised by property managers). Miguel (field technician — positive, praised across multiple reviews for communication and water damage work). Adam (field technician/packout lead — positive, mentioned in 10+ reviews). Evan (project coordinator — positive, praised for communication and confidence-building). Erik/Eric (field technician — positive, mentioned in multiple reviews). Nathan/Nate (field technician — positive). Ramon (field technician — positive). Israel/Isreal Jones (coordinator — positive, praised for inspections and customer service). Matt/Matthew (lead/coordinator — positive, praised for knowledge and communication). Blas (field technician — positive). Serafin/Serefin (field technician — positive). Claudio R. (field technician — positive). Heather (office/coordination — positive, praised for patience). Tony (carpet cleaner — positive). Steve/Steven (field technician — positive, praised for customer service). Leo (field technician — positive). Rodolfo (technician — positive). Carolyn (coordinator — positive). Jacob (technician — positive). Agustin V. (technician — positive, praised for communication). Henry (support — positive). Stefan (field technician — positive). Sergio (field technician — positive).
This franchise has an unusually deep bench of named, praised staff and a 4.9-star rating that holds up across 62 reviews. If you are in San Clemente or San Juan Capistrano with water or mold damage, ask for Miguel or Adam for field work and confirm insurance coordination upfront. Get an independent mold test before agreeing to their remediation scope, and read any Work Authorization form carefully before signing.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company assessing whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- One reviewer reported being asked to sign a Work Authorization form before the initial assessment visit. When she declined, her appointment was canceled. The owner responded that they prioritize customers ready to move forward, but this felt dismissive to the reviewer during a post-fire emergency.
- This is a SERVPRO franchise, not an independent company. The national brand provides training and branding, but service quality depends entirely on local ownership and crew. Reviews here reflect this specific franchise only.
- Their listed service area covers San Clemente and San Juan Capistrano, but reviews mention work in Dana Point, Vista, and Laguna Hills. Confirm they will service your location and whether travel affects response time.