Provider profile
Green Planet Restoration San Bernardino
Provider snapshot
What this listing says
San Bernardino County homeowners dealing with water damage or mold who want a multi-service restoration company that handles insurance billing and offers 45-minute response times.
Best for
- San Bernardino County residents who need mold removal bundled with water damage restoration — the company handles both under one contract.
- Property owners who want their restoration company to manage insurance claims directly, since Green Planet has a dedicated billing coordinator who negotiates with adjusters.
- Commercial property owners including storage facilities, studios, and rental properties — multiple reviewers describe jobs at a pottery studio in Colton, a yoga studio in Skyforest, and a storage facility in Mentone.
- Homeowners dealing with emergencies outside business hours — the company runs a 24/7 response line and reviewers confirm arrival times ranging from 45 minutes to 2 hours.
- Buyers in mountain communities (Cedar Glen, Lake Arrowhead, Big Bear) or Inland Empire cities (Upland, Loma Linda, Chino) within the company's listed service area.
About this company
Green Planet Restoration of San Bernardino is a multi-service restoration company based at 473 E Carnegie Dr in San Bernardino. Mold is one piece of a much broader operation: they handle water damage, fire damage, asbestos, sewage cleanup, odor removal, biohazard cleanup, hoarding, vandalism restoration, and full reconstruction. They do both mold testing and mold removal in-house.
On the equipment side, the website references HEPA vacuums, air scrubbers, industrial air movers, dehumidifiers, moisture meters, and thermal imaging cameras for water damage work. For asbestos, they describe wet cleaning and HEPA vacuuming techniques. They also run an insurance billing coordination service with a dedicated billing coordinator who works directly with adjusters — a less common offering among restoration companies.
Green Planet Restoration operates across multiple states with locations in California, Washington, and Florida. The parent company is headquartered in Chatsworth (LA County) and claims 21-plus years of experience. The San Bernardino branch has its own dedicated phone line and address. Technicians hold IICRC and OSHA training, and the company carries CSLB license 1009639.
41 Google reviews at 4.8 stars is a strong rating for a San Bernardino restoration company. One reviewer (M Qr, a Google Local Guide with 180 reviews) initially had major concerns but updated to 5 stars after the company addressed and corrected those issues.
Services
Service area
Headquartered at 473 E Carnegie Dr in San Bernardino, CA. The website lists 70-plus cities across San Bernardino County (Rancho Cucamonga, Fontana, Redlands, Rialto, Highland, Colton, Upland, Ontario, Victorville, Big Bear, Lake Arrowhead), Riverside County (Corona, Riverside, Moreno Valley, Hemet, Perris), and portions of LA County (Pomona, Covina, Glendora, Azusa). That is an enormous claimed coverage area stretching from the desert communities to the San Gabriel Valley. The parent company also operates in Washington and Florida.
Review consensus
Ezekiel (also spelled Ezequiel) draws the most mentions as project manager — reviewers credit him for personally managing projects, coordinating with insurance, and helping homeowners choose materials. Allan (also spelled Allen or Alen) is the second most-mentioned name, praised for fast arrival, clear guidance, and hands-on restoration work. Isaiah gets a mention for working efficiently alongside Ezequiel. Denny is named once for careful cleaning at a pottery studio fire. Across positive reviews, speed of response and willingness to handle insurance paperwork are the two strongest themes. Multiple reviewers describe the company arriving within 45 minutes to 2 hours for emergencies, including holidays (one Easter Sunday response in Upland).
3 found across 41 total reviews at 4.8★. Three complaints surfaced in the last 18 months. The most detailed comes from Manuel quezada, who hired the company for a water leak from a fridge line. He says project manager Ezekiel quoted one price but the final bill was nearly double. Manuel also felt the crew cut drywall in areas without moisture, removed belongings unnecessarily, and left his kitchen sink disconnected for weeks. The owner response expressed concern but did not dispute the specific claims. A second complaint from heidi p (a Local Guide with 71 reviews) describes being disconnected four times after pressing 1 on the phone system. The owner attributed this to a temporary phone glitch that was fixed. The third complaint from Env T is vague ('workers are not trust worthy') with no details; the owner responded that they could not locate any matching customer record.
The owner responds to 100% of negative reviews with substantive, personalized replies rather than templates. In Manuel's case, the response acknowledged the pricing and communication concerns without dismissing them. One reviewer (M Qr) actually changed a negative review to 5 stars after the company resolved the issues, which suggests the team responds to feedback when escalated. The high proportion of single-review accounts among positive reviews (roughly 20 of 38 five-star reviewers have only 1 review) is notable but not unusual for a restoration company, since most people only need these services once.
Ezekiel / Ezequiel / Eziquiel (project manager — praised in 7 positive reviews, named in 1 negative for billing dispute). Allan / Allen / Alen (restoration lead — praised in 7 positive reviews). Isaiah (crew member — praised once for efficient teamwork). Denny (crew member — praised once for careful cleaning on a fire job).
Ask for a written scope of work with line-item pricing before demolition begins — Manuel's complaint about a bill doubling is the most specific and concerning negative across 41 reviews. If Ezekiel or Allan manage your project, reviewers consistently praise their communication and follow-through. Request that any mid-project scope changes get documented and signed off by you in writing before the crew proceeds.
Keep in mind
- Green Planet does both mold testing and mold removal. That creates a financial incentive to find mold and then sell you the remediation. Consider getting an independent mold test before committing to their removal services.
- One detailed 1-star review from a customer named Manuel reported the final bill came in at nearly double the original estimate from project manager Ezekiel. The scope of demolition also exceeded what Manuel felt was necessary. The owner response acknowledged the pricing disconnect but did not dispute the specific dollar claims.
- The service area list covers 70-plus cities spanning San Bernardino County, Riverside County, and parts of LA County — from Twentynine Palms to West Covina. Confirm they will actually send a local crew to your area rather than dispatching from a distant branch.
- This is a multi-location franchise-style operation with branches across California, Washington, and Florida. Your experience at the San Bernardino branch depends on the local team, not the parent company's overall reputation.
- Two of the three recent 1-star reviews involve communication failures (phone system disconnects, billing surprises) rather than workmanship complaints. Ask about their communication process upfront.