Provider profile
1-800 Water Damage of San Bernardino
Provider snapshot
What this listing says
San Bernardino County homeowners dealing with water damage that has led to mold, where a single company handling both demolition and rebuild through insurance simplifies the process.
Best for
- Homeowners in Fontana, Rialto, Rancho Cucamonga, Highland, or Redlands who need mold remediation tied to a water damage event
- Property owners who want one company to handle the full sequence from water extraction through mold removal and reconstruction
- Landlords and rental property owners — multiple reviews describe work done on rental and investment properties
- Situations where insurance is covering the loss and you want the company to handle adjuster coordination directly
About this company
1-800 Water Damage of San Bernardino is a BELFOR franchise location based on West Benedict Street in San Bernardino, independently owned and operated by Robert Rodello. Mold work is one piece of a broader restoration operation — they handle water extraction, structural drying, mold remediation, fire and smoke damage, and sewage cleanup across San Bernardino County.
The water-to-mold pipeline is the real differentiator here. Most of their mold jobs start as water damage calls — a burst pipe or leak leads to discovery of mold growth, and the same crew handles the full cycle from emergency water removal through mold remediation and reconstruction. They bill insurance directly and assign a lead project manager to each job. Their mold page references following IICRC S520 guidelines for remediation. The company holds EPA Lead Safe certification and Contractor license #40104.
As a BELFOR franchise, they have access to national-scale resources while operating as a local crew. Reviews consistently mention Robert as the primary estimator and point of contact, with field crews led by Jaime Valero, Guillermo, Edgar, and others rotating through jobs.
4.9 stars across 30 Google reviews is strong, though the review count is still modest. Nearly every review with text names specific staff and describes a concrete outcome — ceiling repairs, drywall replacement, flooring installation — rather than vague praise.
Services
Service area
Based in San Bernardino, CA (205 W Benedict St). Serves San Bernardino County including Fontana, Rialto, Rancho Cucamonga, Highland, Redlands, Colton, Loma Linda, Calimesa, Yucaipa, Mentone, and Patton. Coverage claims are concentrated in the western half of San Bernardino County — reasonable for a single-location operation.
Review consensus
Robert Rodello is the most frequently named person across reviews — he handles initial consultations, walks clients through findings with moisture detection equipment, and stays involved through project completion. Multiple reviewers describe him explaining exactly what he saw and what needed to happen. Jaime Valero gets praise for managing budgets honestly and executing demolition and repair work. Guillermo, Edgar, and Phil are named as field crew members who minimized mess and respected the property. Reviewers consistently highlight two things: fast initial response times and willingness to coordinate directly with insurance companies. Teresa Carr's review specifically mentions the crew discovered additional carpet damage during a mold remediation job, dealt with her insurance company when she could not get a response, and expanded the scope to cover the new damage.
1 found across 30 total reviews at 4.9★. One reviewer, Dillon, reported asking five times for a receipt before receiving one, at which point the invoiced amount had increased. He says he was told he was 'lucky' the charge was not higher. Dillon is a Local Guide with 61 reviews, lending some credibility to the account. The owner responded with an apology but did not address the billing specifics — no explanation of why the amount changed or acknowledgment of the receipt delay.
The owner response to the single negative review is apologetic in tone but generic — it does not engage with the billing complaint directly. With only one negative review, this is not enough to establish a pattern. Worth watching as the review count grows.
Robert Rodello (owner/estimator — positive across 10+ reviews). Jaime Valero (project manager/field lead — positive in Pamela Mermon, MEYOSHA COTTON, William Chapman reviews). Ramón (technician — positive in Tad Worku review for mildew work). Guillermo (field crew — positive in Jonathan Diamond and Pamela Mermon reviews). Edgar (field crew — positive in Jonathan Diamond review). Phil (field crew — positive in Jonathan Diamond review). Mike (field crew — positive in hector herrera review for mold removal).
Ask for Robert Rodello on the initial walkthrough — reviewers consistently say he explains findings clearly and does not rush the consultation. Get your scope and price locked in writing before work starts, given the billing dispute in the one negative review. If you need mold-only work, get an independent test first since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then sells the fix has a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation under BELFOR, not a standalone local company. The local crew operates independently, but corporate branding can mask how small the actual team is.
- Only 30 reviews over several years of operation. The 4.9 rating looks excellent but the sample size is thin — a few bad experiences could shift it quickly.
- The one recent negative review describes a billing dispute where the invoiced amount increased after the work was done. Get your quote and scope in writing before work begins.
- Their primary identity is water damage restoration, not mold. Mold remediation is an add-on service within a broader restoration business.