Provider profile
SERVPRO of Citrus Heights / Roseville
Provider snapshot
What this listing says
Citrus Heights and Roseville homeowners who need mold remediation handled alongside water damage repair and full reconstruction under one roof, backed by a 38-year franchise operation.
Best for
- Citrus Heights, Roseville, and Carmichael residents needing mold remediation with same-company reconstruction afterward.
- Homeowners dealing with water damage that has turned into a mold problem -- this crew handles both in sequence.
- Commercial property managers who need a single vendor for remediation, cleanup, and rebuild to minimize downtime.
- Insurance claim situations where you want a company experienced in documenting damage and coordinating with adjusters.
- Anyone needing after-hours or weekend emergency mold response in the Sacramento metro area.
About this company
SERVPRO of Citrus Heights / Roseville is a SERVPRO franchise based out of Sacramento that has been operating for over 38 years, ranking in the top 100 of the national franchise system. They serve Citrus Heights, Roseville, Carmichael, and surrounding communities in the greater Sacramento area. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction.
What sets this franchise apart from a standalone mold company is the full-cycle capability. They handle mold remediation with containment, air scrubbers, HEPA vacuums, and antimicrobial treatments, then their in-house construction team rebuilds whatever was torn out -- drywall, subfloors, paint, carpet. You deal with one company from demolition through final walkthrough. They do not do mold testing or inspection, so you will need a separate testing company, which actually removes the conflict of interest that plagues firms doing both.
The franchise holds California CSLB contractor license #951330 and sends staff through IICRC training at SERVPRO's corporate facility. They claim 24/7 availability and reviewers consistently confirm fast response times, including after-hours and weekend arrivals.
At 4.8 stars across 101 Google reviews with zero complaints in the last 18 months, this is an unusually clean review profile for a restoration company. The volume of praise centers on office staff responsiveness and field crew work quality.
Services
Service area
Headquartered at 701 Del Paso Rd in Sacramento, CA. Serves Citrus Heights, Roseville, Carmichael, Crosswoods, Greengate, Sunrise Oaks, Sierra Gardens, Hillcrest, Sierra Vista, Lead Hill, and surrounding communities in Sacramento County. The website lists roughly 20 neighborhoods and cities, which is a wide footprint -- confirm response time for locations at the edges of their coverage.
Review consensus
Alexandra (also called Alex) is the most frequently named employee, praised across dozens of reviews for phone-based assistance with water loss and mold concerns. Jamal gets specific praise for on-site inspections and keeping homeowners informed throughout the process. Nicole is recognized for putting together scopes and communicating clearly. The construction rebuild team -- Mike, Dennis, Luis, and Preston -- drew praise for high-quality finish work. Steven, Marisa, Josie, and Heidi are each named multiple times for responsiveness. Reviewers consistently highlight fast response times (often same-day, including after-hours), clear explanations of the process, and help navigating insurance claims.
0 found across 101 total reviews at 4.8★. (0 found across 101 total reviews at 4.8 stars). No negative reviews from the last 18 months appear in the record. There are no complaints to analyze.
A notable cluster of approximately 15-20 five-star reviews appeared between June 5-July 11, 2024, nearly all mentioning Alexandra by name with similar language about 'active water loss' and 'best solution to my concerns.' Many came from reviewers with only 1-3 total reviews. This could reflect a legitimate campaign where phone consultation callers were asked to leave reviews, but the volume, timing, and language similarity are worth noting. The underlying review base outside this cluster still shows strong, specific praise from established reviewers.
Alexandra / Alex Thompson / Alex Murillo (office coordinator -- overwhelmingly positive, named in 20+ reviews). Jamal (field inspector -- positive, praised for communication and thoroughness). Nicole (office coordinator -- positive, praised for scope documentation). Stacey (project coordinator -- positive). Callyn (company representative -- positive). Josie / Josephine (office -- positive, praised for mold knowledge). Heidi (office -- positive, praised as calming presence). Steven (field technician -- positive, praised for remediation work). Marisa / Marissa (field technician -- positive). Mike (construction -- positive). Dennis (construction -- positive). Luis (construction technician -- positive). Preston (construction -- positive). Sebastian (field -- positive). Alan (field -- positive). Sandy (cleanup -- positive). Emma (cleanup -- positive). Dylva (cleanup -- positive). Rob (team lead -- positive). Lynn (team lead -- positive). Phyllis (team leader -- positive). Carmen (field -- positive). Bianca (field -- positive). Juan (field -- positive). Daniel (mitigation -- positive). Joe (mitigation -- positive). Jen (manager -- positive).
This franchise has a genuinely strong review profile with no recent complaints, which is rare for a restoration company. Ask for Jamal if you need on-site mold work, and expect Alexandra or Nicole to handle your intake. The one thing to verify independently is mold-specific experience -- most reviews describe water damage jobs, so ask how many mold remediation projects they have completed recently.
Keep in mind
- They do not perform mold testing or inspection. You will need to hire a separate testing company before and after remediation, which adds cost and coordination but eliminates any conflict of interest.
- This is a franchise operation. Quality depends on the local owner and crew, not the national SERVPRO brand. The reviews here reflect this specific location's team.
- Many of their reviews focus on water damage, not mold specifically. Only a handful of the 101 reviews mention mold work directly, so the track record for mold-specific jobs is thinner than the overall review count suggests.
- Their service area list includes nearly 20 communities across Sacramento County. Confirm actual response times for your specific location before booking.
- A large cluster of 5-star reviews appeared in a short window (June-July 2024), many mentioning the same employee with similar phrasing. The reviews may be genuine phone consultations, but the pattern is unusual.