Provider profile
ServiceMaster Restoration by Elite
Provider snapshot
What this listing says
Sacramento-area homeowners dealing with water damage or mold who want an insurance-savvy restoration franchise co-owned by a former Farmers Insurance claims adjuster.
Best for
- Sacramento, Davis, West Sacramento, and Woodland homeowners needing water damage or mold work covered by insurance.
- Property owners who want a restoration company that handles the insurance claims process directly, given co-owner Adam Hannula's background as a former insurance adjuster.
- Commercial property managers needing a single vendor for water, fire, and mold restoration with 24/7 availability.
- Homeowners who had a water leak and suspect mold growth, since this company handles both the water remediation and mold work.
About this company
ServiceMaster Restoration by Elite is a ServiceMaster Restore franchise in Sacramento, co-owned by Damir Hokman and Adam Hannula. Damir spent six years as a project manager for ServiceMaster San Diego before becoming an owner. Adam worked as a Property Claims Adjuster for Farmers Insurance from 2010 to 2013, then joined ServiceMaster San Diego as a project manager and marketing specialist. That insurance background shapes their pitch: they position themselves as a preferred vendor for every major insurance company in California and emphasize claims navigation.
Their service list is broad but typical for a full-service restoration franchise. They handle water damage, fire and smoke damage, mold inspection and remediation, storm damage, odor removal, and carpet cleaning for both residential and commercial properties. Their mold page describes inspection, removal, and remediation as distinct offerings. Nothing on their website points to unusual equipment or methods that would set them apart from other ServiceMaster locations.
The team page lists six staff members: owners Damir Hokman and Adam Hannula, General Manager Brian Montgomery, Project Manager Bill Tinsley, Office Manager Elizabeth N, and Illiana Sisk in administration. Several of these names appear repeatedly in reviews spanning years, which suggests low staff turnover for a restoration company.
With a 4.8-star rating across 45 Google reviews, their score is strong. Nearly every review with text is 5 stars, and several come from Local Guides with established review histories. The review volume is modest, but the consistency is notable.
Services
Service area
Based at 1419 N Market Blvd in Sacramento, CA. They list Davis, West Sacramento, Woodland, Winters, Esparto, and Dixon as served areas. That covers Yolo County west of Sacramento and a roughly 40-mile radius from their office.
Review consensus
Damir Hokman is the most frequently named person in reviews, praised for showing up personally, explaining the process in detail, and following through on promises. Bill Tinsley drew strong praise as project manager for organization and communication, with multiple reviewers from 2018-2021 calling him out by name. Rachel Reid appears in recent 2026 reviews for coordinating kitchen and laundry room overhauls with fast scheduling. Brian Montgomery is praised for rapid response, with one reviewer noting he arrived within 45 minutes on a Friday afternoon. Alan and Richard earned praise for storage and care of furnishings. Reviewers consistently highlight three things: fast initial response, clear communication throughout multi-week projects, and help navigating insurance claims.
2 found across 45 total reviews at 4.8★. One reviewer (Taylor Hardy, a Local Guide with 85 reviews) called twice, got a text saying the team was in a meeting, then a text saying they would call back shortly. They never heard back. The second 1-star review (Trey Mene) had no text, and owner Damir responded explaining the reviewer likely confused them with a similarly named company, 'ServiceMaster Elite,' and offered his personal cell number to sort it out.
The owner personally responds to complaints and provides his direct phone number, which signals hands-on management. However, the 50% response rate on recent negatives is low for a company this size. The confusion between 'ServiceMaster Restoration by Elite' and 'ServiceMaster Elite' in the Trey Mene review highlights a real branding problem inherent to the franchise model: customers cannot easily distinguish between independently owned ServiceMaster locations.
Damir Hokman (owner — consistently positive, named in 10+ reviews for personal involvement and honest communication). Adam Hannula (owner — positive, praised for inspections and thoroughness). Rachel Reid (coordinator — positive, praised in 2026 reviews for efficiency and responsiveness). Bill Tinsley (project manager — positive, praised for organization and leadership across multiple years). Brian Montgomery (general manager — positive, praised for fast response and professionalism). Alan (role unclear — positive, praised for care of stored furnishings). Richard (role unclear — positive, praised alongside Alan). Roy (technician — positive, praised for tearout and dryout work). Jim (technician — positive, praised for professionalism). Camden (technician — positive, praised as part of field crew). Armando (role unclear — positive, praised for empathy and kindness).
This is a small, owner-operated franchise where Damir Hokman stays involved in jobs personally. That ownership presence shows in the reviews. Ask for Damir or Rachel Reid by name when scheduling, and if you do not get a callback within a few hours, try texting or calling again. Get an independent mold test before agreeing to remediation work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying the mold problem is also the one billing to fix it. Consider getting an independent mold test before signing a remediation contract.
- One recent reviewer called twice and never got a callback. Phone responsiveness may be inconsistent, especially if the team is on a job site. Follow up with a text or email if you do not hear back within a few hours.
- This is a franchise operation. The ServiceMaster Restore brand has 65+ years of history, but this specific location's track record is what matters. Corporate-level marketing on the website does not necessarily reflect this franchise's capabilities or equipment.
- Their service area list includes Davis, West Sacramento, Woodland, Winters, Esparto, and Dixon. That is a wide geographic spread from their Sacramento office. Confirm response time for locations farther from the city.