Provider profile
PuroClean of Southeast Sacramento
Provider snapshot
What this listing says
Southeast Sacramento homeowners dealing with water damage or mold after plumbing failures who want a franchise-backed restoration company with insurance claim support and 24/7 response.
Best for
- Southeast Sacramento homeowners with water damage from pipe bursts or appliance leaks who need same-day emergency response.
- Property owners who want help navigating insurance claims during water or fire restoration, since the company emphasizes adjuster coordination.
- Homeowners who need mold remediation tied to an existing water damage event, where one company can handle both the water extraction and the mold work.
- Spanish-speaking homeowners in the Sacramento area, based on multiple Spanish-language reviews and the community the franchise serves.
- Commercial property managers in the Sacramento metro who need a franchise-backed restoration company with 24/7 availability.
About this company
PuroClean of Southeast Sacramento is a PuroClean franchise on Power Inn Road, serving Sacramento's southeast corridor and surrounding communities like Florin, La Riviera, Rosemont, and Arden Town. Owner Aide Yanez runs the operation, which handles water damage, fire and smoke restoration, mold remediation, and biohazard cleanup for both residential and commercial properties. Mold is one of several service lines, not the sole focus.
The mold remediation page describes a process that includes containment using negative air pressure with HEPA filtration, removal of contaminated materials, surface cleaning with EPA-registered disinfectants, and HEPA vacuuming. They recommend third-party clearance testing by a Certified Industrial Hygienist after remediation. On the water damage side, the website describes thermal imaging, moisture meters, dehumidification, and desiccant drying systems. For fire jobs, they mention hydroxyl generators and ozone treatment for smoke odor removal. The company holds IICRC certification and EPA Lead-Safe certification.
This is a franchise location, meaning the brand standards, training programs, and pricing systems come from PuroClean's national office. Aide Yanez brought her own background in restoration and insurance claims to the franchise. The website emphasizes insurance coordination heavily, positioning the company as a partner in the claims process rather than just a service provider.
4.8 stars across 35 Google reviews is a strong rating, though the review volume is modest. A noticeable cluster of 5-star reviews appeared on the same date in May 2026, many from first-time reviewers with brief or no text. The two negative reviews went unanswered by the business.
Services
Service area
Headquartered at 5675 Power Inn Road in Sacramento, CA. The website lists six specific service areas: Sacramento, Arden Town, Florin, La Riviera, Parkway, and Rosemont. All are communities within or adjacent to southeast Sacramento.
Review consensus
Saul is the most frequently named staff member, praised across four reviews for responsiveness, clear explanations, and fair pricing. Mike Roth called him 'super helpful in explaining everything thoroughly.' Paul Overton credited Saul with rescuing an ADU project he was in over his head on. Vanessa Guerra highlighted his responsiveness when she had water damage. Victor Lopez described Saul as someone who 'always makes sure to keep his customers happy.' Angelo received a mention from Natalie Jaurequi for hands-on work. Multiple reviewers praise fast response times, with several describing same-day or rapid arrival after water emergencies. Insurance coordination comes up repeatedly as a strength. Several reviews are in Spanish, suggesting the company serves Sacramento's Spanish-speaking community actively.
2 found across 35 total reviews at 4.8★. (2 found across 35 total reviews at 4.8 stars) The more detailed 1-star review from December 2025 describes a dispute over payment terms and allegations that the company misrepresented completed work to an insurance adjuster. The reviewer claims PuroClean demanded 100% payment upfront, exceeding California's legal cap on contractor down payments. They report filing formal complaints with the CSLB and Sacramento County DA for insurance fraud. No owner response was posted. The second 1-star review from October 2025, by Robert Novotny, simply states the owner does not answer her phone. This review received 1 like from other Google users, lending it modest community validation. Again, no owner response.
The review profile has two distinct layers. The substantive reviews from established Google users (those with 7+ reviews) consistently praise Saul by name and describe real restoration scenarios with specific details. But a significant portion of the 5-star reviews come from single-review accounts posting brief or empty text, with an unusual same-day cluster on May 23, 2026. The 0% owner response rate on negatives is also notable for a franchise brand that typically has structured reputation management. Taken together, the positive signals from the detailed reviews are genuine, but the overall rating is inflated by low-substance entries.
Saul (supervisor/lead — strongly positive across 4 reviews for responsiveness, clear communication, and project management). Angelo (technician — positive, praised for hands-on work). Aide Yanez (owner — named on website and referenced indirectly in the negative review about phone accessibility).
Ask for Saul if you can. The detailed reviews from experienced Google users paint a picture of a responsive water damage team with strong insurance coordination skills. Get your payment terms in writing before signing anything, and request an independent mold assessment before committing to remediation work. The lack of owner responses to complaints is a gap for a franchise operation.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Their own website recommends third-party clearance testing after remediation, but ask whether the initial assessment is also handled by an independent party.
- The business did not respond to either of its two 1-star reviews. Zero owner response rate on negatives is a signal worth noting, especially when one review contains detailed allegations about billing and insurance practices.
- One reviewer alleged the company demanded full payment upfront before work began and made false statements to their insurance adjuster. The reviewer reported filing complaints with the California CSLB and Sacramento County DA. This is a single account from a reviewer with only 2 total reviews, but the specificity of the claims warrants asking about payment terms before signing.
- A cluster of eight 5-star reviews appeared on the same date (May 23, 2026), most from accounts with zero or one prior review and very brief text. This does not prove the reviews are inauthentic, but the pattern is unusual.
- Mold remediation is one of several service lines alongside water, fire, and biohazard work. If you need a company whose primary focus is mold, this may not be the right fit.