Provider profile
PuroClean of Northeast Sacramento
Provider snapshot
What this listing says
Roseville and northeast Sacramento homeowners facing water damage or post-flood mold who want Frank, the point person named in dozens of reviews, handling their insurance coordination and emergency response.
Best for
- Homeowners in Roseville, Citrus Heights, Granite Bay, or Orangevale dealing with water damage that has led to mold growth — this crew handles extraction, drying, and mold remediation in one engagement.
- Buyers who want a single point of contact through their insurance claim: Frank walks customers through the insurance process from first call to completion, and multiple reviewers cite this as the reason they felt at ease.
- Commercial property owners needing emergency water extraction — reviewers describe same-day and overnight response to flooding in commercial buildings.
- Mobile home or older home owners dealing with hidden mold after plumbing failures — at least one reviewer describes Ali finding mold behind flooring during a water damage job and handling the full remediation.
About this company
PuroClean of Northeast Sacramento is a PuroClean franchise based in Roseville, California, serving the northeast Sacramento metro. Mold remediation is one of four core services alongside water damage restoration, fire and smoke damage cleanup, and biohazard work. Their operation centers on emergency water damage response, and most of their review volume reflects that — mold jobs typically follow a water event rather than arriving as standalone requests.
Their mold process uses HEPA air scrubbers, HEPA vacuuming, containment with polyethylene sheeting and negative air pressure, and dehumidification. They mention working with independent indoor environmental professionals and labs for mold situations, which is a meaningful detail for a company that also performs its own mold assessments. On the water side, they use thermal imaging, moisture meters, air movers, and dehumidifiers. For fire jobs, they deploy hydroxyl generators and ozone generators for smoke odor removal. They hold IICRC certification and EPA Lead-Safe certification.
The franchise is tied to the Fair Oaks and Roseville corridor. Their about page focuses on the Fair Oaks community — the Nimbus Fish Hatchery, Folsom Dam, the Fair Oaks Chicken Festival — suggesting local ownership rooted in that area. Their listed service cities are Citrus Heights, Granite Bay, Orangevale, and Roseville.
A 5.0 rating across 113 Google reviews is exceptional. That volume makes a perfect score statistically unusual — it means not a single reviewer out of 113 was unhappy enough to drop below 4 stars. Frank, who handles most customer interactions, sets a communication standard that drives this result.
Services
Service area
PuroClean of Northeast Sacramento is headquartered in Roseville, California. They list four service cities: Citrus Heights, Granite Bay, Orangevale, and Roseville. The about page and marketing language reference Sacramento and Fair Oaks broadly, but the specific service area listing is limited to these four communities in the northeast Sacramento metro.
Review consensus
Frank is named in the majority of reviews. Reviewers consistently describe his fast response time — Christopher Jay Domondon says Frank walked him through the entire insurance process as a first-time claimant. Rashida Lilani, a Local Guide with 31 reviews, contrasts PuroClean favorably against Servpro's initial visit. Angela Hartranft and Kiersten Crissman both highlight that Frank kept their interests front and center during every discussion. Wende Bohlke describes Frank answering the phone around midnight and meeting her hours later for an emergency at her father's home three hours away. Ali is praised by Annie Shelby for daily site visits during a mobile home flood — tearing out buckled flooring, finding hidden mold, bringing fans, replacing drywall, and repainting. Rod (Rodrigo) is named by Sandy Mazahreh and Clear Waters for on-site emergency work. Sue Taylor singles out the team's handling of a commercial basement flood with tenants present.
0 found across 113 total reviews at 5.0★. No 1-star reviews exist in the last 18 months. Across 113 total reviews at 5.0 stars, zero negative reviews were found in any rating bracket within the recency window.
Frank functions as the primary customer-facing contact on most jobs, handling initial calls, inspections, insurance coordination, and follow-up. Ali and Rod handle field work and daily site visits. This split — Frank on communication, Ali and Rod on execution — gives the operation more capacity than a single-person model, but Frank remains the bottleneck for new customer intake. The review pattern suggests insurance-referred customers make up a significant share of their volume, which tracks with the franchise model's emphasis on insurance coordination.
Frank (primary contact / operations — praised in 15+ reviews for midnight response, insurance guidance, clear communication, punctuality, and follow-through). Ali (field technician — praised by Annie Shelby for daily visits, mold discovery, drywall replacement, and repainting; mentioned by Clear Waters for leak source identification). Rod / Rodrigo (field technician — praised by Sandy Mazahreh and Clear Waters for emergency on-site work and insurance assistance).
Ask for Frank when you call — he is the person reviewers credit for making the insurance process manageable and for responding at all hours. For on-site work, Ali and Rod are the names that appear in detailed reviews. Get an independent mold assessment before committing to remediation, since PuroClean handles both testing and removal. With zero complaints on record across 113 reviews, there is no red flag to watch for, but confirm your specific city is within their active service radius.
Keep in mind
- PuroClean of Northeast Sacramento does both mold testing and mold remediation. That creates a conflict of interest — the same company that identifies your mold problem profits from fixing it. They mention working with independent indoor environmental professionals, but ask whether that third-party assessment is standard or optional before signing a remediation contract.
- This is a PuroClean franchise, not an independent operator. Franchise operations use standardized pricing systems and processes set by the corporate parent. That means consistency, but it also means limited flexibility on pricing or non-standard requests.
- The listed service area covers only four cities — Citrus Heights, Granite Bay, Orangevale, and Roseville — but the website references all of Sacramento broadly. Confirm they serve your specific neighborhood before scheduling.
- With 113 reviews and a perfect 5.0 rating, there are zero negative data points to evaluate. That is a strong signal, but it also means you cannot predict how this company handles a job that goes wrong.