Provider profile
Paul Davis Restoration
Provider snapshot
What this listing says
Inland Empire homeowners dealing with water or fire damage who need mold remediation as part of a larger restoration project, with bilingual Spanish-speaking staff available.
Best for
- Riverside and Inland Empire homeowners who need mold remediation tied to water damage or fire recovery, where one company handles everything from mitigation through reconstruction.
- Property managers and commercial facilities needing a restoration company that handles insurance documentation and works directly with adjusters.
- Spanish-speaking homeowners who want to communicate in their language during a stressful restoration process.
- Eaton Fire and Inland Empire wildfire victims needing smoke, soot, and fire damage restoration with asbestos abatement capability.
- Homeowners who want IICRC-certified mold remediation with third-party testing recommended as standard practice.
About this company
Paul Davis Restoration operates out of Riverside, CA and covers the Inland Empire — Corona, Rancho Cucamonga, San Bernardino, and surrounding areas. They're a national franchise, but this location has been locally owned for over a decade. Their primary identity is disaster restoration: water damage, fire damage, and mold remediation, with remodeling and reconstruction as a secondary line. They also handle asbestos abatement and wildfire cleanup.
What stands out is the breadth of in-house capability. They hold IICRC certifications in water remediation, applied structural drying, AMRT microbial remediation, and fire restoration. Their mold process uses containment with negative air pressure, HEPA vacuums, air scrubbers, and antimicrobial treatments. They recommend third-party pre- and post-testing for mold jobs, particularly for commercial and public facilities. They also handle all three IICRC categories of contaminated water (clean, grey, and black water) and all four classifications of water loss.
The company claims over 50 years of combined experience across the team in restoration and building industries. They work directly with insurance carriers and use industry-standard estimating software to match adjuster requirements — a practical advantage for homeowners navigating claims.
4.9 stars across 154 Google reviews is unusually strong for a restoration company. The volume and consistency suggest this office delivers reliably, particularly on water damage and fire restoration projects where reviewers regularly name specific technicians.
Services
Service area
Headquartered in Riverside, CA. Serves the Inland Empire including Corona, Rancho Cucamonga, San Bernardino, and surrounding Riverside and San Bernardino County communities. Their website lists specific location pages for these four cities, and reviewers confirm work across the Inland Empire region including jobs for Altadena wildfire victims.
Review consensus
Reviewers consistently name specific staff members and praise their communication, responsiveness, and professionalism. Peggy Hernandez appears repeatedly as a key contact who is easy to reach and quick to respond, particularly for commercial and school district clients. Ray (also spelled Rey) gets frequent mentions for mitigation work, with reviewers highlighting his communication and thoroughness. Miguel draws praise for repair quality and respectfulness. Josiah is named as a reliable project manager who keeps jobs on schedule. Kirk handles front-office coordination and initial demolition. Multiple reviewers note the company works smoothly with insurance companies and keeps homeowners informed throughout the process. Several 2024-2025 reviews specifically reference Eaton Fire and wildfire damage restoration.
1 found across 154 total reviews at 4.9★. The single recent complaint describes a remodeling project gone wrong. The reviewer says a subcontractor (Castle Construction) was disorganized, installed a dishwasher incorrectly causing water to pour onto new floors, wasted flooring material, and used cheap materials. The reviewer names Brian, Jorge, and Andrew as unresponsive to concerns. The complaint appears to involve the construction and remodeling side of the business rather than mold or water mitigation. The reviewer has only 1 review and 0 likes, which is a weak credibility signal but does not invalidate the complaint. The owner did not respond.
The split between mitigation/restoration and construction/remodeling is visible in the reviews. Nearly all praise targets the mitigation and restoration crews (Ray, Miguel, Josiah, Peggy), while the lone negative targets the construction and remodeling side. This is common in restoration companies that subcontract reconstruction work — the in-house damage response team performs consistently, but the remodeling experience depends on which subcontractor gets the job. The 0% owner response rate on negatives is notable for a company with otherwise strong engagement.
Peggy Hernandez (coordinator/office — positive, named in 5+ reviews for responsiveness and communication). Ray/Rey (mitigation technician — positive, praised repeatedly for communication and quality). Miguel (repair technician — positive, praised for quality work and respectfulness). Josiah (project manager — positive, praised for managing timelines and keeping projects on track). Kirk (front office/coordination — positive, praised for helpfulness and responsiveness). Marcos (technician — positive, praised for professionalism). Jesse (restoration team — positive, praised for patience and proactive communication during fire recovery). Brian Jones (project manager — positive in one review for diligence and responsiveness). Brian (named in 1-star review — negative, described as disorganized and unresponsive). Jorge (named in 1-star review — negative, described as absent and uncaring). Andrew (named in 1-star review — negative, described as incompetent). Claudia (office staff — positive, praised for helpfulness). Jasmine (office staff — positive, praised for budget management). Eddie (coordinator — positive, praised for bringing projects together). Noe (technician — positive, praised for quality work). Leo (technician — positive, praised for professionalism). Eli Shapiro (owner/management — positive, praised for integrity). Alberto (technician — positive). Frank (technician — positive). Isela (office staff — positive). Kenny (technician — positive, praised alongside Miguel for explaining work).
For mold remediation tied to water or fire damage in the Inland Empire, Paul Davis delivers consistent results through their mitigation team. Ask for Ray or Miguel for hands-on work, and connect with Peggy Hernandez for coordination. If your project includes major remodeling or reconstruction, ask whether the work will be done by in-house crews or subcontractors, and request a named project manager.
Keep in mind
- Paul Davis does both mold testing and mold remediation. This is a conflict of interest — the company identifying the problem also profits from fixing it. Their website says third-party testing is recommended for larger jobs, but ask upfront whether your mold assessment will be performed by an independent industrial hygienist.
- Remodeling and reconstruction quality may vary. The single recent 1-star review describes disorganized work through a construction subcontractor (Castle Construction), with complaints about improperly installed appliances and wasted materials. Ask whether your project will use in-house crews or subcontractors.
- The owner did not respond to the recent 1-star review. With a 0% response rate on recent negatives, it is unclear how the company handles complaints publicly.
- This is a franchise operation. The local Inland Empire office has strong reviews, but your experience may differ from what other Paul Davis locations deliver nationally.