Provider profile
Imagine Restore
Provider snapshot
What this listing says
Riverside County homeowners needing water damage, mold, or fire restoration handled under one contractor with 24/7 emergency response and insurance claim assistance.
Best for
- Riverside, Corona, or Moreno Valley homeowners dealing with water damage or mold who want one company to handle remediation and reconstruction together.
- Insurance claim situations where you want a contractor who will coordinate directly with your adjuster and handle documentation.
About this company
Imagine Restore is a restoration company based in Riverside, California, handling water damage, mold remediation, fire and smoke restoration, plumbing, and reconstruction. They position themselves as a single-contractor solution: one company for demolition, remediation, and rebuild, rather than coordinating multiple trades.
Their website claims 20 years of experience and emphasizes insurance claim assistance, walking homeowners through the claims process and dealing with adjusters directly. They also offer 24/7 emergency response and content pack-out services. They serve both residential and commercial properties.
Services
Service area
Headquartered in Riverside, California. Their website lists specific service pages for Corona and Moreno Valley in addition to Riverside. They market broadly to Riverside County but do not specify exact boundaries.
Review consensus
Manny is named repeatedly across positive reviews for being responsive, explaining the process in detail, and managing insurance claims. Multiple reviewers describe him arriving quickly for emergencies, sometimes within hours. Several note that he was honest about whether a problem actually needed repair. Emmanuel is praised separately for mold remediation work completed on a tight escrow deadline. Reviewers consistently highlight the company's willingness to handle insurance paperwork.
3 found across 87 total reviews at 4.7★. Two 1-star reviews and one 2-star review describe billing disputes with Manny. One Local Guide reviewer with 26 reviews alleges being charged $900 for a cleanup that never happened and had to pay another company to do the work. A second reviewer with matching details alleges Manny tried to charge $6,500 for an oven that retails for around $1,500 and billed $1,000 for cleanup she performed herself. Both warn specifically about inflated insurance invoices. A separate 1-star review reports a no-show for a scheduled estimate appointment with no follow-up. The owner responded to only one of the three negatives with a generic 'Thank you for the feedback' that did not address any of the specific billing allegations.
Two of the three negative reviews focus on the same issue: inflated insurance billing and charges for unperformed work. The reviewer names 'Dani Thompson' and 'Danarah Thompson' are similar enough to suggest this may be the same person posting twice about the same project, which would reduce the complaint count but does not eliminate the specificity of the billing allegations. The owner's only response was a template non-engagement, which contrasts with the personalized communication reviewers praise in positive reviews.
Manny (owner/project manager — praised in 10+ positive reviews for responsiveness and honesty; named in 2 negative reviews for alleged billing fraud). Emmanuel/Emanuel (technician — praised for mold remediation work and honest assessments).
Most reviewers describe Manny as responsive, hands-on, and honest, especially during insurance claims. But the billing allegations in the negatives are specific and detailed enough to take seriously. If you hire Imagine Restore, get an itemized quote upfront, compare appliance and material costs independently, and verify every line item before signing off on insurance paperwork.
Keep in mind
- Imagine Restore does both mold testing and mold remediation. This is a conflict of interest: the company deciding you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold test before hiring them for remediation.
- Two recent negative reviews allege that Manny inflated insurance invoices and charged for services that were never completed, including cleanup work and appliance costs. Request a detailed itemized price list and verify all work before approving payment.
- One reviewer reported a no-show for a scheduled mold remediation estimate with no follow-up from the company.