Provider profile
Emergency Water Damage Company
Provider snapshot
What this listing says
Riverside County homeowners dealing with water damage that has led to mold, who want one company to handle extraction, drying, and remediation with direct insurance coordination.
Best for
- Riverside, Corona, Temecula, or Moreno Valley homeowners with active water damage that needs same-day emergency extraction and drying.
- Property owners who want one company to handle the full chain from water removal through mold remediation and structural repair.
- Landlords and multi-unit property owners dealing with damage across multiple units — one reviewer had a 4-plex with damage spanning an apartment, common wall, and three garages.
- Homeowners who want their restoration company to coordinate directly with their insurance carrier rather than managing claims themselves.
About this company
Emergency Water Damage Company is a Riverside-based restoration outfit that has operated since 2005. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, and storm damage for both residential and commercial properties. They hold IICRC firm certification and carry AMRT (Applied Microbial Remediation Technician) credentials alongside WRT and ASD designations.
For mold work, they use negative air chambers, HEPA-filtered air scrubbers, and antimicrobial treatments. They run thermal imaging and hygrometers for moisture mapping. Their mold remediation page states they refer out for independent mold assessment or lab testing when needed, which is notable given that they also do remediation. They also perform asbestos abatement, confirmed by at least one reviewer (Kim Vu).
The company is locally owned and operates out of a suite at 7010 Arlington Ave in Riverside. Their leadership team page references franchise-style language and a corporate training facility, which creates some ambiguity about their ownership structure. Multiple reviewers mention being referred to them by plumbers, suggesting strong trade relationships in the Riverside area.
A perfect 5.0 rating across 30 Google reviews is unusual. No reviewer has left fewer than 5 stars. The review volume is modest, but the consistency stands out. Anthony, who handles initial contact and insurance coordination, appears by name in roughly half of all reviews.
Services
Service area
Headquartered in Riverside, California. They list dedicated location pages for Riverside, Corona, Temecula, Menifee, Moreno Valley, Chino, Norco, Lake Elsinore, Perris, and Highland. That spans both Riverside and San Bernardino counties across roughly 60 miles.
Review consensus
Anthony is the most frequently named person across all 30 reviews. Reviewers credit him with fast initial response, clear explanations of the restoration process, and hands-on insurance coordination. Multiple reviewers (Sergio Ramirez, Kim Vu, H M) specifically mention his patience answering questions. Alan receives praise for communication and cleanliness from Rick Franco and Rocky Duran. The field crew — Daniel, Gabriel, Miguel, Isaia, and Fernando — draws consistent praise for cleanup quality and punctuality. Rodolfo Rodríguez left a Spanish-language review praising Daniel and Gabriel for timeliness. Mike Midgley, a Local Guide with 16 reviews, highlighted that EWD arrived within 2 hours on New Year's Eve for a slab leak.
0 found across 30 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 30 total reviews at 5.0 stars, every review is 5 stars. There are no complaint patterns to assess.
The absence of any negative reviews across 30 ratings is statistically uncommon. Most of the reviews describe water damage scenarios rather than mold remediation specifically, which means the review base reflects their water restoration work more than their mold work. Several reviewers mention being referred by plumbers, pointing to a referral pipeline that likely drives most of their business.
Anthony (initial contact, insurance coordination — positive, named in ~15 reviews). Alan (field work, communication — positive, named by Rick Franco, Rocky Duran). Daniel (field technician — positive, named by January Cruz, Sandy Betham, Dana Wu, Rodolfo Rodríguez). Gabriel (field technician — positive, named by Ben, Sandy Betham, Dana Wu, Rocky Duran, Rodolfo Rodríguez). Miguel (field technician — positive, named by January Cruz, Ben). Fernando (field technician — positive, named by January Cruz). Isaia (field technician — positive, named by Ben). Ernie (team member — positive, named by Caren Lim).
Ask for Anthony to handle your intake and insurance coordination — that is clearly where this company's reputation is built. Since their reviews skew heavily toward water damage rather than mold, ask specifically about their mold remediation track record and request references from past mold jobs. Get your mold testing done by an independent assessor, not by EWD.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: a company that finds mold also profits from removing it. Their website says they refer for independent mold assessment, but ask upfront whether a separate assessor will handle your testing.
- Their leadership page references a corporate training facility and franchise-style language, but they also market as locally owned. Ask directly about their ownership structure and whether franchise fees affect pricing.
- With only 30 reviews over roughly 20 years of operation, the review volume is low relative to their time in business. The perfect 5.0 rating is impressive but based on a small sample.
- They list 10 service locations across Riverside and San Bernardino counties, from Chino to Temecula. That is a wide geographic footprint. Confirm response times for your specific address before booking.