Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Inland Empire homeowners dealing with mold after water damage who want a national franchise with 24/7 emergency response and insurance billing handled in-house.
Best for
- Inland Empire homeowners who need mold remediation after a water damage event and want one company to handle the entire water-to-mold pipeline.
- Commercial property managers needing a franchise with the capacity to mobilize large crews -- COIT deployed 19 technicians for a single UCLA project.
- Homeowners whose insurance covers mold remediation and want a company that bills carriers directly.
- Residents in Riverside, San Bernardino, Palm Springs, Temecula, or Victorville who need 24/7 emergency response for water or mold emergencies.
About this company
COIT Cleaning and Restoration operates a franchise location in Riverside serving the entire Inland Empire, from Palm Springs to Victorville. Mold remediation is one piece of a much larger operation -- this is primarily a cleaning company (carpets, air ducts, drapes, tile) that also handles water damage, fire damage, and mold work. The Inland Empire franchise is managed by Jaime Freire.
On the mold side, their website describes a four-step process: identify affected areas, set up containment with negative air pressure and HEPA filtration, remove contaminated materials (including pack-out of personal items for off-site cleaning), then dry with dehumidifiers and air movers until target moisture levels are reached. They follow IICRC S-520 standards and EPA guidelines. They also do mold testing, which creates a conflict of interest worth understanding before you hire them.
COIT has been in business nationally since 1950, founded by Lou Kearn at the base of Coit Tower in San Francisco. The company expanded into a franchise network and now claims 10 million homes and businesses cleaned. Technicians go through drug testing, background checks, and hold IICRC restoration credentials with a minimum of two years experience.
4.8 stars across 42 Google reviews is a strong rating for a franchise operation. Most of the reviews cover cleaning services rather than mold or restoration work, so the mold-specific track record at this location is harder to gauge from reviews alone.
Services
Service area
Headquartered in Riverside, California. The Inland Empire franchise covers Palm Springs, Riverside, San Bernardino, Temecula, and Victorville according to their website. The territory is broad -- roughly 100 miles from Palm Springs to Victorville -- so confirm coverage and any travel fees for locations at the edges.
Review consensus
Isaac is the standout name. He appears in at least nine reviews spanning carpet cleaning, tile work, air duct cleaning, pet stain treatment, and even RV cleaning. Reviewers describe him as on time, detail-oriented, and willing to explain the process. Phil and Chris appear together in several reviews for air duct and carpet work. Jaime is mentioned for dryer vent cleaning and for scheduling follow-ups. Multiple reviewers highlight that the crew calls ahead with an ETA, explains options before starting, and respects the property during the job.
2 found across 42 total reviews at 4.8★. 2 found across 42 total reviews at 4.8★
The owner (Jaime) responded to both negative reviews within a day, but both responses follow the same pattern: a brief apology and a phone number to call. Neither response addresses the specific complaint in detail. The 3-star review from M D is more nuanced -- originally a 1-star for a no-show by Phil, upgraded to 3 stars after Jaime sent a different crew. The grout results still disappointed, but the scheduling recovery shows the franchise will act on complaints. Also worth noting: Angelica Freire (reviewer, 1 review) and Isaac Freire 3 (reviewer, 6 reviews) share the franchise manager's surname. Their reviews read like genuine customer experiences but the family connection should be noted.
Isaac (technician -- strong positive, named in 9+ reviews for carpet, tile, duct, and pet stain work). Phil/Phillip (technician -- mixed, praised in several reviews but was a no-call/no-show in one 3-star review). Chris (technician -- positive, paired with Phil and Isaac in duct and carpet jobs). Jaime (franchise manager -- positive, named for dryer vent work and responsive scheduling). Jose (technician -- positive, paired with Isaac). Angelica (technician -- positive, named for dryer area cleanup). Luis Montes (technician -- positive, named in one older review for professionalism).
Ask for Isaac if you book with this COIT franchise -- he has the longest and most consistent positive track record in the reviews. Get a written estimate with line items before agreeing to any work, especially add-on services like sealant. For mold jobs specifically, bring your own independent test results so you are not relying on the same company to diagnose and treat the problem.
Keep in mind
- COIT does both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Get an independent test before committing to remediation.
- Most Google reviews for this location cover carpet, duct, and tile cleaning -- not mold work. You will have difficulty finding mold-specific customer experiences for this franchise.
- This is a franchise, not an independent local company. The Inland Empire location operates under COIT's national brand, but quality depends on the local franchise owner and crew.
- Two recent reviews mention pricing surprises. One reviewer felt overcharged for upholstery cleaning; another regretted an add-on sealant that did not improve results. Ask for an itemized estimate before work begins.
- The franchise covers a wide area from Palm Springs to Victorville. Confirm your specific city is within their regular service zone and not subject to extra travel charges.