Provider profile
Padgett's Fire & Flood Restoration
Provider snapshot
What this listing says
Inland Empire homeowners dealing with water or fire damage who want a family-owned restoration company with 55 years of insurance claims experience and 24/7 emergency response.
Best for
- Redlands and Inland Empire homeowners who need water or fire damage restoration with full insurance claims coordination.
- Buyers whose insurance company has referred them to Padgett's through Crawford Contractor Connection and want to confirm the referral is sound.
- Property owners dealing with flood damage who need a single company to handle everything from emergency water extraction through structural rebuild and finish work.
- Commercial property managers in San Bernardino or Riverside County needing 24/7 emergency response for water, fire, or sewage incidents.
- Homeowners who discovered mold after water damage and want the same company to handle both remediation and the underlying moisture problem.
About this company
Padgett's Fire & Flood Restoration is a family-owned restoration company based in Redlands, California, operating since 1970. They handle water damage, fire damage, mold removal, sewage backup, smoke odor removal, and emergency plumbing across the Inland Empire. Mold is not their primary focus — they are a full-service restoration outfit that includes mold removal as part of their broader damage recovery work.
Their mold removal page describes containment with negative air pressure, HEPA air filtration, antimicrobial treatments, and moisture meters for detection. They also list thermal imaging cameras and truck-mounted extraction units for water work. They hold IICRC firm certification, EPA Lead-Safe certification, and BBB accreditation. Their Crawford Contractor Connection listing means insurance companies actively refer work to them.
Fifty-five years of continuous operation under the same family is unusual for a restoration company. Their tagline — "Trust Our Family To Take Care Of Your Family" — reflects an identity built around insurance-referred residential work. Multiple reviewers mention being sent to Padgett's by their insurance provider, which suggests a strong carrier relationship pipeline.
At 4.7 stars across 134 Google reviews, the rating is solid. The two recent 1-star reviews both involve belongings handling during flood pack-outs, which stands out against an otherwise strong track record of communication and craftsmanship praise.
Services
Service area
Headquartered in Redlands, California. Full emergency and restoration services cover San Bernardino County and Riverside County, including cities like San Bernardino, Fontana, Ontario, Rancho Cucamonga, Riverside, Corona, Moreno Valley, Temecula, and Palm Springs. Contents cleaning and restoration services extend to parts of Los Angeles County (Claremont, Diamond Bar, Pomona), Orange County, and San Diego County.
Review consensus
Wyatt appears in more positive reviews than any other staff member — reviewers consistently describe him as responsive, knowledgeable, and low-pressure during inspections and estimates. Hector Aguilar gets praised for guiding customers through the full flood restoration process. Adam drew recent praise for responsiveness and clear communication. Debbie is named as a helpful project manager in multiple positive reviews. Tanner, George, Fernando, Garret, Scott, Thomas, and Julie all receive individual praise for friendliness, punctuality, and quality work. Several reviewers specifically note that Padgett's handled all insurance coordination, making the process easier. Repeat customers are common — at least two reviewers mention using Padgett's multiple times.
2 found across 134 total reviews at 4.7★. Both complaints center on belongings handling during flood pack-out jobs. Sarah Leftwich says multiple items went missing after Padgett's packed her home, and she was charged for unpacking that never happened. Mary Alva reports missing gift cards and cash, items not properly inventoried, and a dresser left on a dolly that she considered dangerous for her young children. Mary also describes Debbie as unkind and says Debbie threatened to withhold their belongings until insurance paid a remaining $2,000 balance on a $22,000 job. Both owner responses are nearly identical template apologies that do not address the specific allegations.
Both 1-star complaints involve the same scenario: contents packing during flood restoration. The allegations of missing items from two separate customers within two months suggest a possible gap in inventory controls during pack-out operations. The template owner responses to both reviews — posted on the same date (November 2025), months after the reviews were written — indicate a batch reputation management approach rather than real-time engagement with complaints.
Wyatt (inspector/estimator, possibly Wyatt Padgett — consistently positive across many reviews). Hector Aguilar (restoration manager — positive). Adam (project coordinator — positive). Debbie (project manager — mixed: praised in multiple positive reviews, named negatively in Mary Alva's complaint for threatening behavior). Scott (estimator — positive). Tanner (technician — positive). George (technician — positive). Julie (staff — positive, went above and beyond caring for pets during a long restoration). Thomas (technician — positive). Fernando (technician — positive). Garret (technician — positive).
Padgett's track record over 134 reviews is strong for the core restoration work — water extraction, structural rebuild, and insurance coordination. The risk area is contents handling during pack-outs, where two recent customers report missing belongings. If your job involves Padgett's packing and storing your possessions, create a detailed photo inventory before they begin and request a written itemized list of everything packed. Ask for Wyatt or Hector if you want the staff members with the most consistent positive feedback.
Keep in mind
- Padgett's does both mold testing and mold removal. This is a conflict of interest — the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation services.
- Both recent 1-star reviews describe missing personal belongings after Padgett's packed out contents during flood restoration. One reviewer also says they were charged for unpacking that was never done. If you have a pack-out job, document your belongings thoroughly before work begins.
- Debbie, a project manager, appears in both positive and negative reviews. One reviewer praised her helpfulness; another said she threatened to withhold belongings over a $2,000 insurance payment dispute. Ask upfront how payment disputes between the company and your insurer will be handled.
- Owner responses to both negative reviews use nearly identical template language without engaging with the specific complaints. This suggests reputation management rather than active problem resolution.
- Their coverage area claims span five Southern California counties, but full restoration services are limited to San Bernardino and Riverside counties. Los Angeles, Orange, and San Diego counties are contents cleaning only.