Provider profile
ServiceMaster Restoration Services - Redding
Provider snapshot
What this listing says
Redding-area homeowners and commercial property managers dealing with water damage or mold after plumbing failures, storms, or wildfire aftermath who want a franchise operation with 15 years of local roots.
Best for
- Redding homeowners needing emergency water extraction and drying after pipe bursts or flooding, where the company has the most review evidence of fast turnarounds.
- Commercial property managers in Shasta County who need a single vendor for water, fire, and mold restoration with insurance coordination built in.
- Property owners dealing with mold growth after water damage who want remediation handled by the same team that did the initial water mitigation.
- Landlords or public agencies in Northern California needing biohazard or encampment cleanup, a niche service most mold and restoration companies do not offer.
About this company
ServiceMaster Restoration Services - Redding is a franchise location of the national ServiceMaster Restore brand, based at 2662 Tarmac Rd in Redding, CA. They operate as a full-service restoration company handling water damage, fire and smoke damage, mold remediation, storm damage, odor removal, biohazard cleanup, and encampment abatement. Mold work is one piece of a broader restoration operation, not their sole focus.
What stands out is their range of commercial services. They handle large-loss recovery for public entities, schools, and government facilities across California, and they have a specialized encampment abatement program built by their national account team. Their branch manager Jesse Zavala and project manager Dean Bettencourt run the local Redding operation, while national account managers like Andy Dobbs and Marisa Sagil coordinate catastrophe response across the state. They also offer pre-loss planning for businesses, which is uncommon among local restoration companies.
The Redding branch has operated for 15 years, holds California contractor licenses for Redding (#905292), Chico (#928302), and Eureka (#12818), and runs as a locally owned franchise. Their team has responded to major Northern California events including the 2018 Carr Fire, the 2020 lightning complex wildfires, and the 2025 Palisades and Eaton fires.
At 4.8 stars across 63 Google reviews, the Redding location maintains a strong rating with just one negative review in the past 18 months. For a restoration company juggling emergency response across a wide territory, that level of consistency is notable.
Services
Service area
Headquartered in Redding, CA with additional operations in Chico and Eureka. They list service areas including Anderson, Alturas, Arcata, Alderpoint, Arbuckle, and Adin among others, covering a large portion of Northern California from the Sacramento Valley to the North Coast. The three separate contractor licenses suggest they actively work across this territory, though response times will vary by distance from their offices.
Review consensus
Ryan Gilleon is the most frequently named technician, praised across multiple reviews for being thorough, communicative, and knowledgeable about insurance processes. Eduardo (Eddy) gets repeat mentions for attentiveness and quality of work. Patty in the office is credited with getting jobs started quickly. George drew strong praise for water damage mitigation knowledge. Stephen and Carlos are recognized for doing clean, efficient work. Mike and his team (Amanda, Zach) earned praise from the most recent reviewer for handling a major standing-water event across a whole home. Reviewers consistently highlight two things: fast response times (often same-day for emergencies) and clear communication throughout the job.
1 found across 63 total reviews at 4.8★. The sole recent complaint involves pricing transparency and follow-through. The reviewer contacted ServiceMaster after getting a quote from another company and was told their bid would be lower. They paid an assessment fee expecting a quick turnaround on the estimate. Nearly a month later, they received a bill for the assessment but no estimate. When the estimate finally arrived, it was more than double the competing bid. The owner responded acknowledging the delay and communication failure but directed the reviewer to call rather than addressing specifics.
The negative review touches on a common friction point with restoration franchises: the gap between the sales conversation and what the estimating process actually delivers. The owner response acknowledges the communication gap without specifics, which reads more like reputation management than problem-solving. That said, with only one complaint in 18 months across 63 reviews, this is a one-off rather than a pattern.
Mike (technician/team lead — positive), Amanda (technician — positive), Zach (technician — positive), Justin (technician — positive), Eduardo/Eddy (technician — positive, multiple reviews), Patty (office/scheduling — positive, multiple reviews), Michael Rothrock (technician/estimator — positive, multiple reviews), Ryan Gilleon (technician — positive, multiple reviews), Carlos (technician — positive, multiple reviews), Nick (technician — positive), George (technician — positive, multiple reviews), Stephen (technician — positive, multiple reviews), Chris (technician — positive), Doug (supervisor — positive), Nate (technician — positive), Damon (technician — positive), Felicia (staff — positive), Nicole (staff — positive), Jarrod (staff — positive), Jordan Heberlein (coordinator — positive), Dean (technician — positive), Steve (technician — positive), Heath (staff — positive), Armando (technician — positive).
With 62 five-star reviews and one negative in 63 total, the Redding branch delivers reliably on emergency restoration work. Ask for Ryan Gilleon or Eduardo if your job involves water damage. Get a written estimate with a clear timeline before paying any assessment fees, and if mold is involved, consider an independent inspection first to keep the scope honest.
Keep in mind
- They both test for and remediate mold, which means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope and pricing.
- One recent reviewer reported being charged an assessment fee after being told the estimate would be lower than a competitor, then waiting nearly a month to receive an estimate that was more than double the other bid. The owner responded acknowledging the communication gap but offered no specific resolution beyond asking the customer to call.
- This is a franchise of a national brand. Service quality depends on the local branch team, not the corporate reputation. The Redding branch has its own staff and management under Jesse Zavala.
- Their service area spans from Redding to Chico to Eureka, covering a large swath of Northern California. For jobs far from Redding, response times may be longer than for properties close to the Tarmac Rd office.