Provider profile
All Dry Services
Provider snapshot
What this listing says
Inland Empire homeowners who want a salvage-first restoration company that documents every step with daily photos, moisture readings, and an insurer-ready file.
Best for
- Homeowners in Rancho Cucamonga, Fontana, Ontario, and surrounding Inland Empire cities dealing with water damage or mold after a leak or storm.
- Anyone whose insurance claim was denied or who wants documentation built for a carrier from day one -- All Dry assembles an insurer-ready file with daily photos and moisture data.
- Buyers who want materials saved rather than torn out -- their salvage-first approach dries before demolishing.
- Commercial property managers needing drying services with daily progress reporting.
- First-time water damage situations where you need someone to walk you through the insurance and remediation process step by step.
About this company
All Dry Services operates out of Rancho Cucamonga and covers 12 cities across the Inland Empire, from Upland to Redlands. The company handles water damage restoration, mold remediation, mold inspection, odor removal, sewage cleanup, and commercial drying. They started in 2014 after the founders dealt with a botched restoration in their own Fontana home -- no containment, no daily updates, power cords across walkways, and a $7,500 denied insurance claim.
What stands out is their "salvage-first" approach: they dry before they demolish, which can preserve more of the home's original materials. Their mold remediation follows a 5-step containment-first process with plastic barriers, zipper doors, and HEPA air filtration. They send daily photos and moisture readings, and they build a documentation package designed for insurance claims. They also run a proprietary protocol called "Early Stop" for odor and air reset.
The founders came from healthcare, where checklists and documentation are standard practice. They built internal standards they call "What Good Looks Like" -- covering everything from bootie use at the door to cord routing and daily photo updates. Their contractor license is #1132968, and the team holds IICRC certification.
A 5.0-star rating across 50 Google reviews is unusual for a restoration company. Zero reviews below 4 stars in the last 18 months. The volume is modest, but the consistency is notable -- reviewers repeatedly name specific staff members and describe the same behaviors (on-time arrival, clear explanations, sealed work areas).
Services
Service area
Headquartered in Rancho Cucamonga, California (11175 Azusa Ct, Suite 110). Serves 12 cities across the Inland Empire: Upland, Rancho Cucamonga, Fontana, Ontario, Rialto, San Bernardino, Highland, Redlands, Loma Linda, Colton, Bloomington, and Muscoy. The outer cities sit 20-30 miles from headquarters.
Review consensus
Noel Santayana is the most frequently named technician across the reviews. Reviewers describe him as patient, detailed in his explanations, and willing to present options rather than push a single solution. Frankie handles office coordination and draws consistent praise for staying calm during emergencies, returning calls immediately, and keeping homeowners updated throughout multi-day jobs. George and Jason earn mentions for daily on-site follow-through during drying periods. Multiple reviewers highlight same-day or next-day dispatch, with several describing response within hours of their call. The documentation and communication process -- daily updates, photos, plain-English explanations -- surfaces repeatedly.
0 found across 50 total reviews at 5.0★. No reviews at 1, 2, or 3 stars exist within the last 18 months across 50 total reviews at 5.0★. There are no negative data points to assess complaint patterns, staff issues, or service failures from recent history.
The perfect 5.0 rating with zero negatives across 50 reviews is statistically uncommon. Several review clusters appear on the same dates (three reviews on 2024-06-20, two on 2024-04-10/12), and a handful come from single-review accounts. Some homepage testimonials match Google reviews word-for-word from the same reviewers. None of this proves anything improper, but the absence of any friction -- no 3-star "good but..." reviews, no scheduling complaints, no pricing concerns -- is worth noting as context rather than taking at face value.
Noel Santayana (technician/field lead -- praised for patience, detailed inspections, and clear explanations). Frankie (office coordinator -- praised for calm emergency response, consistent follow-up, and insurance guidance). Jason (field technician -- praised for emergency response and going above expectations). George (field technician -- praised for daily on-site drying follow-through). Froilan (general manager -- praised for quick scheduling). Joel (technician -- praised for respectful home entry and honest assessment). Zach/Zack (technician -- mentioned positively). Adam (technician -- mentioned positively). Lei (technician -- mentioned positively).
Ask for Noel if your job involves mold inspection or remediation -- he draws the most detailed praise for explaining findings and options. For water damage emergencies, Frankie coordinates dispatch and keeps you updated throughout. Confirm in writing that containment will be set up before any demolition begins, and request daily photo documentation as part of your service agreement.
Keep in mind
- All Dry does both mold testing and mold remediation, which creates a conflict of interest -- the same company that identifies the problem profits from fixing it. Ask whether they will accept a third-party inspection report or recommend an independent testing firm.
- Fifty reviews is a modest count for a company operating since 2014. The rating is flawless, but the sample is small -- a broader review history would give more confidence.
- Their service area lists 12 Inland Empire cities, but some (San Bernardino, Redlands, Highland) sit 20-30 miles from their Rancho Cucamonga office. Confirm response times for locations on the far edges.
- The website emphasizes water damage restoration more than mold work. If mold is your primary concern, confirm during your call that a mold-specific crew and containment setup will be dispatched.