Provider profile
SERVPRO of Pleasanton/Dublin - Restoration Service
Provider snapshot
What this listing says
Tri-Valley homeowners in Pleasanton or Dublin dealing with water damage that has led to mold, where the franchise's 24/7 response and insurance coordination matter.
Best for
- Pleasanton and Dublin homeowners who need water damage cleanup that may have caused mold growth, where a single company handling both saves time.
- Insurance-referred jobs where you want a company that coordinates paperwork and communicates directly with your carrier.
- After-hours emergencies like burst pipes or flooding, where same-day or middle-of-the-night response is critical.
- Commercial property managers in the Tri-Valley who need a restoration company with capacity for larger jobs and contents packout.
- Homeowners who want a mold assessment before committing to remediation and prefer a single point of contact through the process.
About this company
SERVPRO of Pleasanton/Dublin is a nationally franchised restoration company serving the Tri-Valley area out of their Serpentine Lane office in Pleasanton. Owners Barry and Yolanda Rutherford run this location, which handles water damage, fire damage, mold remediation, mold testing, sewage cleanup, and contents restoration for both residential and commercial properties. Mold is one of several service lines, not their sole focus.
The franchise claims IICRC certification and describes using air scrubbers, HEPA vacuums, antimicrobial treatments, and industrial dehumidifiers for mold work. They assign a dedicated project manager to each job. Their mold page describes containment, air filtration, material removal, and restoration as discrete steps. They also offer mold inspections and sampling in-house, which is worth noting because they also perform the remediation work.
Barry and Yolanda Rutherford are the franchise owners. Multiple reviews reference a long-standing relationship with the Rutherford family. The franchise handles insurance coordination directly, which reviewers frequently mention as a positive.
A 4.9-star rating across 104 Google reviews with zero recent negatives is exceptional. That said, this is a franchise operation with a built-in brand and referral pipeline from insurance companies, which helps explain the volume and consistency.
Services
Service area
Headquartered in Pleasanton, California at 1032 Serpentine Lane. Primarily serves Pleasanton and Dublin in the Tri-Valley area. Reviews show jobs completed in San Mateo, Livermore, San Jose, and Oakland, suggesting they take work beyond their listed two-city coverage area.
Review consensus
Carlos is the standout name. He appears in the majority of reviews, praised for fast response times (arriving within 30 minutes in one case, working until 11:30pm in another), clear explanations of the damage and process, and willingness to help even when the job was small or not ultimately needed. John Ron (also written as Jon Ron and Jonathan Ron) draws praise for mold assessments, being courteous, and covering shoes and wearing a mask before entering homes. Armando gets repeat mentions for punctuality and efficiency. Elizabeth, the office manager, is praised for kindness and communication. Owners Barry and Yolanda are mentioned by name in several reviews. Multiple reviewers note that the company did not upsell them when the problem was minor or non-existent, which is a strong trust signal. Insurance coordination and same-day response are the two most common operational themes.
0 found across 104 total reviews at 4.9★. No recent negative reviews to assess. The absence of 1-star reviews across 104 total reviews is itself notable.
The near-perfect review profile likely reflects a combination of factors: owner-operated franchise with consistent staffing (Carlos appears across years of reviews), a strong insurance referral pipeline that brings in pre-qualified customers, and a pattern of honest assessments where the team tells homeowners when work is not needed. Several reviewers specifically note that SERVPRO did not try to upsell them. That honesty likely prevents the kind of billing disputes that generate negative reviews for competitors.
Carlos (lead technician/project manager — consistently positive across dozens of reviews). John Ron / Jon Ron / Jonathan Ron (crew chief/technician — positive, praised for mold assessments and courtesy). Armando (technician — positive, praised for punctuality and efficiency). Carlos Sr. (technician, Carlos's father — positive). Hector (technician — positive). Violeta (team member — positive). Greg (technician — positive, praised for quality work). Pat (technician — positive, praised for thoroughness). Anthony (technician — positive, praised for courtesy). Chris (technician — positive). Elizabeth (office manager — positive, praised for kindness and communication). Jenni Bucedi (office staff — positive, praised for follow-up and communication). Barry Rutherford (owner — positive). Yolanda Rutherford (owner — positive).
Ask for Carlos if you can. He is the most consistently praised team member and appears to function as the primary point of contact for most jobs. Since they handle both testing and remediation, get a separate mold test from an independent inspector if you want an unbiased assessment of whether remediation is actually needed. Their track record of not upselling is encouraging, but the structural incentive remains.
Keep in mind
- They test for mold and perform remediation. This is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation services.
- This is a franchise, not an independent local company. The Rutherfords own and operate this location, but staffing, training standards, and pricing structures are influenced by the national SERVPRO system.
- Mold remediation is one of many services they offer alongside water, fire, storm, sewage, and cleaning. They are not mold specialists. If your situation involves a complex or recurring mold problem, a mold-focused company may be a stronger fit.
- Several reviewers mention weekend and after-hours surcharges. Ask about pricing tiers before scheduling if timing flexibility is an option.
- Their listed service area covers only Pleasanton and Dublin. Reviewers from San Jose, Livermore, Oakland, and San Mateo have used them, but response times outside the core area may vary.