Provider profile
Restoration Heroes
Provider snapshot
What this listing says
Orange County homeowners dealing with water damage who need a restoration company that handles insurance claims directly and assigns a dedicated project manager.
Best for
- Orange County homeowners with water damage from plumbing failures who want a company that handles insurance paperwork directly.
- Property owners who want a single company to manage water damage cleanup, structural drying, and mold remediation in one scope of work.
- Homeowners who prefer a restoration company that uses green and botanical cleaning products.
About this company
Restoration Heroes is an Orange County restoration company based out of Placentia, with operations centered in Irvine. They handle water damage, fire damage, and mold work, and they assign a dedicated project manager to each job. Multiple plumbing companies in the area refer customers to them, which shows up repeatedly in their reviews.
Their website highlights green and botanical disinfectants and cleaners, which is unusual for a restoration company. They also claim a 90-minute on-site response time anywhere in Orange County and promote their IICRC credentials. They do both mold inspection/testing and mold remediation under the same roof, which is worth understanding before hiring them for mold work.
Services
Service area
Headquartered in Placentia, California, with operations based in Irvine. They claim coverage across all of Orange County, listing specific cities including Irvine, Newport Beach, Laguna Beach, Huntington Beach, Costa Mesa, Tustin, Anaheim Hills, Yorba Linda, Laguna Hills, Laguna Niguel, Rancho Santa Margarita, Villa Park, Coto de Caza, Corona Del Mar, San Clemente, San Juan Capistrano, and Dana Point.
Review consensus
Project managers get named by name more than any other role. Carlos appears in at least five reviews for clear communication and hands-on insurance guidance. Gus Valdez is praised for walking customers through the process step by step. Jon Rankin gets repeat mentions from plumbing contractors for keeping their customers informed. The field crews, especially Bryan Martinez, Alex, Julio, Miguel, and Josue (nicknamed Bambi), are praised for careful pack-out work and cleaning up each day before leaving. Several reviews note that the company was referred by a plumber, suggesting strong trade relationships.
0 found across 36 total reviews at 5.0★. 0 found across 36 total reviews at 5.0★. No negative reviews appear in the last 18 months. This is unusual for a company with this review volume and suggests either a very strong operation or a relatively young review profile.
Multiple reviews come from plumbing companies (Utility Plumbing Services, Flo Rite Drains, Marvelous Plumbing) and plumbing contractors. This referral pipeline is a strong signal that trade partners trust their work quality and communication. The company president, Adam Redhead, is mentioned by name in at least two reviews for personally addressing concerns, which suggests owner involvement in customer issues.
Carlos (project manager — positive). Gus Valdez (project manager — positive). Jon Rankin (project manager — positive). Erik Pauliks (project manager — positive). Kevin/Keven (project manager — positive). Edgar (project manager — positive). Bryan Martinez (field crew supervisor — positive). Bryan V. (field crew — positive). Alex (field crew — positive). Julio (field crew — positive). Miguel (field crew — positive). Josue/Bambi (field crew — positive). Guillermo (field crew — positive). Arnold (field crew — positive). Ervin (field crew — positive). Dariel (field crew — positive). Jose Luis (field crew — positive). Juan Carlos (field crew — positive). Jairo (field crew — positive). Irvine (field crew — positive). Gary (sales/management — positive). Adam Redhead (company president — positive). Brenton (project manager — positive).
With zero negatives across 36 Google reviews, there is no complaint pattern to warn about. Ask for Carlos or Gus as your project manager if you want the names most frequently praised. Confirm upfront whether they will use a third-party lab for any mold testing, since they also do remediation.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. A company that finds mold also stands to profit from removing it. Consider getting an independent mold test before committing to their remediation services.
- Their mailing address is in Placentia, but their website and branding reference Irvine. Their service area covers all of Orange County, which is a large geography for a single operation.
- Almost all of their Google reviews come from water damage jobs. There are no mold-specific reviews in the data, so their mold remediation track record is harder to evaluate.