Provider profile
SERVPRO of Pasadena South/San Marino
Provider snapshot
What this listing says
Pasadena, South Pasadena, and San Marino homeowners dealing with water damage that has led to mold growth, where a single crew can handle extraction, drying, and remediation under one franchise.
Best for
- Pasadena-area homeowners with water damage that has progressed to mold growth, who want one company to handle both
- Insurance-referred jobs where you need a company experienced at managing the claims paperwork and adjuster coordination
- Multi-unit property managers in South Pasadena or San Marino dealing with water or mold across several units simultaneously
- Homeowners needing packout, contents storage, and restoration after a significant water or mold event
About this company
SERVPRO of Pasadena South/San Marino is a restoration franchise based at 790 E Colorado Blvd in Pasadena, covering Pasadena, South Pasadena, and San Marino. Mold remediation is one service within a broader operation that primarily handles water damage, fire damage, and storm recovery. Joe and Danielle McCann own this franchise and have run it for over 16 years.
The website lists mold remediation alongside water damage restoration, fire cleanup, storm recovery, construction, sewage cleanup, biohazard cleaning, air duct/HVAC cleaning, and packout/contents storage. Because they handle water damage and mold under the same roof, they can move directly from water extraction and drying into mold work without handing off to a second company. They also do construction rebuilds after restoration. Nothing on the site describes mold-specific equipment or testing methodology in detail.
Multiple reviews reference the Eaton wildfire response in early 2025, with the team deploying across affected homes in the area. The franchise leans on SERVPRO's national network for large-scale disasters, pulling extra equipment and crews when a single team is not enough.
At 4.9 stars across 82 Google reviews with zero negatives in the last 18 months, this is an unusually clean review profile. That rating with this volume stands out, though the absence of recent complaints also means there is no data on how the current team responds to problems.
Services
Service area
Headquartered in Pasadena, California at 790 E Colorado Blvd. The franchise lists Pasadena, South Pasadena, and San Marino as its primary service area. The about section also references Glendora and San Dimas, which could indicate a broader reach or an older version of the website text.
Review consensus
Amir stands out across multiple reviews as the on-site manager who follows up, checks work quality, and communicates throughout the project. Diego handles estimating and is praised for explaining the process clearly and being available after hours. Connie Chavez runs the office side and multiple reviewers credit her with coordinating smooth operations. Joe McCann, the owner, gets direct mentions for same-day response and hands-on involvement. Zeb draws praise for keeping customers informed during the restoration process. Reviewers consistently highlight communication, punctuality, and willingness to work with insurance companies. Several 2025 reviews specifically mention the team's response during the Eaton wildfire aftermath.
0 found across 82 total reviews at 4.9★. No negative reviews found in the last 18 months. The full review set of 82 reviews at 4.9 stars contains no recent complaints to analyze.
The review profile is almost entirely 5-star with no recent negatives. Several clusters of reviews appear on the same dates (multiple reviews on 2021-08-12, 2024-08-29, 2025-09-02), which could reflect coordinated review requests after job completion. This is common among SERVPRO franchises and not inherently suspicious, but the uniformly positive tone across 82 reviews with zero complaints is worth noting. A repeat customer (W K) confirms consistent quality across two separate jobs.
Amir (on-site manager — positive, mentioned in multiple reviews for follow-up and quality oversight). Diego (estimator — positive, praised for process explanations and after-hours availability). Connie Chavez (office coordinator — positive, called out for rescue-level responsiveness). Joe McCann (owner — positive, noted for same-day response and direct involvement). Brian (team member — positive, described as knowledgeable). Zeb (project manager — positive, praised for communication and professionalism). Beau (contact person — positive, praised for responsiveness). Christina (team member — positive, noted for efficiency and pipe leak remediation). Angel (team member — positive, praised alongside Diego). Heidy Soto (team lead — positive, recommended by name). Cameron (team member — positive, praised for helpfulness). Martin (crew member — positive, noted in Spanish-language review). Carlos, Adrian, Jesus (crew members — positive, praised for clean work).
This franchise has a strong track record with consistent staff names appearing across years of reviews, which suggests low turnover. Ask for Amir or Diego if your job involves water-to-mold transition work. Because they handle both testing and remediation, get an independent mold test before or after their assessment to keep the process honest.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds the mold profits from fixing it. Ask whether they accept third-party test results or require their own.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is one line among many services. If your situation requires mold-specific expertise beyond standard remediation, ask what mold-specific training the assigned crew has.
- The website mentions serving Glendora and San Dimas in some sections but lists only Pasadena, South Pasadena, and San Marino as service areas. Confirm coverage for your address before booking.
- Zero negative reviews in 18 months sounds ideal, but it also means you have no data on how they handle complaints. Ask for references from past mold-specific jobs.