Provider profile
Rapid Response Restoration of Pasadena
Provider snapshot
What this listing says
Pasadena homeowners dealing with water damage or post-fire restoration who need same-day response and a team that coordinates directly with insurance adjusters.
Best for
- Pasadena-area homeowners who need emergency water extraction and drying after a burst pipe or flood.
- Homeowners who want one company to handle both mold inspection and mold removal without coordinating multiple contractors.
- Property owners recovering from fire or smoke damage who need a restoration team that coordinates with insurance adjusters.
- Landlords managing water damage at rental properties who value direct communication and fair quoting, as multiple landlord reviews confirm.
About this company
Rapid Response Restoration operates out of Pasadena and covers a wide swath of the greater Los Angeles area. They handle water damage, mold remediation, fire and smoke damage, sewage cleanup, and storm damage for residential properties. Their primary identity is water damage restoration — that is their Google category and the focus of most of their reviews.
The company claims 20-plus years of experience on their water damage page and lists a founding date of 2003 on their About page. They offer 24/7 emergency response and say they work directly with insurance companies. Their website references IICRC certification, containment barriers, HEPA filtration, negative air pressure, antimicrobial treatments, air quality testing, and moisture detection tools. They also handle mold inspection and mold removal in-house.
Their service area spans Los Angeles County, Ventura County, and Orange County, with specific location pages for Pasadena, Glendale, Tarzana, North Hollywood, Beverly Hills, and Agoura Hills. Several reviews confirm work in Pasadena and surrounding areas, and at least one review references work done after the 2025 Palisades wildfire.
50 Google reviews at a perfect 5.0 stars is unusual. Every single review is five stars, and the volume is spread across more than two years. Multiple reviews come from Local Guides and established Google accounts, lending credibility. That said, a meaningful portion of reviewers have only one review on their account.
Services
Service area
Headquartered in Pasadena, California. Lists specific service locations in Glendale, Tarzana, North Hollywood, Beverly Hills, and Agoura Hills. Claims coverage across Los Angeles County, Ventura County, and Orange County — a three-county area that is very broad for a single restoration company.
Review consensus
Reviewers consistently highlight fast response times, with multiple people reporting same-day or next-morning arrivals. Juda (also written as Judah and Yehuda) appears most frequently and draws praise for explaining each step of the process, offering multiple options, and keeping costs transparent. Chris gets credit for thorough initial inspections and staying available by phone and text throughout projects. Julian earned praise for same-day damage assessments and knowledge. Reviewers also value the company's willingness to coordinate with insurance companies, and several landlords specifically praise fair quoting and honest communication. Randy Parsons described a 9-day post-wildfire cleanup where the crew worked nonstop without cutting corners.
0 found across 50 total reviews at 5★. No negative reviews found. Without any 1-star, 2-star, or 3-star reviews in the record, there is no complaint data to analyze.
A perfect 5.0 across 50 reviews is statistically rare for a restoration company. The review pattern skews heavily toward single-review accounts (roughly half the reviewers have only 1 review on Google), though several Local Guides and multi-review accounts are mixed in. The company name has changed over time — older reviews reference "Water Damage Pasadena" and "Xpress Restoration" and "Aqua Pro Water Damage Ventura," suggesting rebranding or multiple DBAs under the same listing. This is not necessarily a red flag, but buyers should be aware the current brand identity is relatively recent.
Juda/Judah/Yehuda (project lead / point of contact — praised in 5+ reviews for explanations, transparency, and fast scheduling). Julian (damage assessor — praised for same-day response and knowledge). Chris/Chros (inspector / project lead — praised for thorough inspections and constant communication). Jordan (field assessor — praised for same-day visit). Mark (project coordinator — praised for responsiveness at all hours). Joseph (crew lead — praised for outstanding work). George (crew lead — praised for going above and beyond on sewer work). Rachel (office staff — praised for constant communication from start to finish). Jose (technician — praised for excellent service). Jorge (technician — praised for excellent service). Eli (field contact — praised for coordination). David (technician — praised for helpfulness, referenced in older review). Fernand (technician — praised in older review for detailed explanations).
Ask for Juda if you want someone who will walk you through every step and give you options on pricing. With no negative reviews to evaluate, you have no way to gauge how the company responds to problems — get the scope of work and cost estimates in writing before they start. If you need mold testing, consider getting a separate independent test given the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest — the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation.
- Their claimed service area covers three counties (Los Angeles, Ventura, and Orange), which is very broad. Confirm response times for locations outside the Pasadena core before booking.
- Every single review is five stars. While several come from established Local Guide accounts, a notable number of reviewers have only one review on their profile. There are no negative reviews to evaluate how the company handles dissatisfied customers.
- The website uses generic marketing language in places and does not specify particular equipment models or brand names. Ask what specific drying and detection equipment they will bring to your job.