Provider profile
Built Right Construction and Restoration
Provider snapshot
What this listing says
Contra Costa County homeowners dealing with water or fire damage who want one company to handle mitigation, mold removal, insurance claims, and full reconstruction under Carlos Lopez's direct oversight.
Best for
- Contra Costa County homeowners who need mold remediation followed by drywall, flooring, or full room reconstruction from the same crew.
- Insurance claim situations where you want a contractor who produces Xactimate estimates, uses Matterport scans for documentation, and attends adjuster meetings.
- Water damage emergencies in the Concord, Pacheco, Walnut Creek, Pleasant Hill, or Martinez areas where you need mitigation within 48 hours.
- Homeowners who want to finance restoration work with 0% interest for up to 18 months rather than waiting on insurance reimbursement.
About this company
Built Right Construction and Restoration is a general contractor based in Pacheco, California, serving Contra Costa County and the wider East Bay. Carlos Lopez runs the company as president. Their primary identity is remodeling -- kitchens, bathrooms, whole-house renovations -- but they operate a dedicated restoration division handling fire, water, storm, and mold damage. They hold CSLB license #1099951 and are members of the Greater Concord Chamber of Commerce.
What stands out is the single-source model. They handle emergency mitigation (water extraction, board-up, structural drying), mold removal using HEPA filtration, and then do the full rebuild in-house. They use Matterport 3D scanning to document damage for insurance claims, produce Xactimate estimates, and offer to attend adjuster meetings to negotiate settlements. They also offer 0% financing for up to 18 months. Few local mold remediation outfits can also frame walls, install kitchens, and replace roofs.
Carlos Lopez has run Built Right since at least 2019 based on review history. The company claims 297 completed family projects on its website. Multiple reviews describe projects that started as water damage or mold remediation and expanded into full renovations, suggesting the company's construction background shapes how they approach restoration work.
At 4.9 stars across 30 Google reviews, Built Right's rating is strong for a small contractor. Twenty-eight of 30 reviews are five stars. The two 1-star reviews are recent but neither describes a completed project -- one is about driving behavior spotted in Sacramento, the other about a fee dispute before work began.
Services
Service area
Based in Pacheco, California, with office operations in Concord. Serves Contra Costa County including Concord, Pacheco, Pleasant Hill, Walnut Creek, Clayton, Martinez, and Pittsburg. Claims broader Bay Area coverage but the named cities are all within Contra Costa County.
Review consensus
Carlos draws the most praise by far -- named in at least 15 reviews for responsiveness, same-day site visits, transparency about project scope, and willingness to support customers through insurance claim disputes. Hector and Felipe are named for knowledgeable, on-time work on bathroom and water damage projects. Multiple reviewers describe projects that expanded well beyond the original scope (water damage turning into whole-house renovation) and say Built Right handled each addition without issue. Communication and daily progress updates are recurring themes. Several reviewers specifically note that Carlos advocated for them with insurance adjusters.
2 found across 30 total reviews at 4.9★. Chris Diaz (April 2026) posted a 1-star review about seeing a Built Right vehicle driven recklessly in Sacramento -- this does not describe any work performed. Irshad Ahmad (March 2026, Local Guide, 19 reviews) posted a 1-star review about a 1% written estimate fee for insurance projects that was disclosed via text two hours before a scheduled appointment. Carlos responded the next day, explaining the fee covers administrative costs of detailed Xactimate estimates and is fully waived upon hiring. The disagreement is about fee transparency during scheduling, not about work quality.
Neither 1-star review describes a completed project. One is about driving behavior observed in another city, the other about a pre-service fee dispute. The owner responded to the fee complaint with a detailed, personalized explanation -- not a template. No negative reviews exist about actual remediation or construction work quality. The 50% owner response rate on negatives reflects one response out of two.
Carlos Lopez (president/owner -- praised across 15+ reviews for responsiveness, transparency, insurance advocacy, and hands-on project management). Hector (crew member -- praised by Cindy Buitrago and Jason Butler for knowledge and work quality on water damage and bathroom projects). Felipe (crew member -- praised by Jason Butler for bathroom remodel work). Chuck (crew member -- mentioned by jftUtube for catching material overages, saving costs on a siding project).
Ask for Carlos directly -- he runs the estimates, manages insurance negotiations, and oversees the crews. Every completed-project review is five stars, so the work quality track record is clean across 28 reviews. Confirm the estimate fee policy before your first appointment so there are no surprises.
Keep in mind
- Built Right does both testing and remediation, which creates a conflict of interest. The company that finds mold also profits from removing it. Get a separate inspection from an independent assessor before committing to remediation.
- They charge a 1% fee for written estimates on insurance projects, waived if you hire them. This fee was a source of a recent 1-star review from a customer who says he was not told until two hours before his appointment. Carlos's owner response states they disclosed the fee proactively to avoid wasting time, but ask about estimate fees upfront when scheduling.
- Their primary business is kitchen and bathroom remodeling. Mold remediation is a division of a construction company, not a dedicated environmental firm. Ask about the specific training and equipment their mold crews carry.
- They list emergency services within 48 hours, but their office hours are Monday through Friday 7:30 AM to 4:00 PM with no weekend hours. Confirm after-hours availability if your situation is urgent on a weekend.