Provider profile
RESCO - Restoration Emergency Services Company
Provider snapshot
What this listing says
Sacramento County and Placer County homeowners facing water damage emergencies who want a locally owned crew that handles dryout, mold remediation, and crawl space work with same-day response.
Best for
- Homeowners in Orangevale, Citrus Heights, Roseville, Folsom, and surrounding Sacramento-area communities dealing with water damage or mold discovery.
- Buyers who want the same crew from inspection through remediation. Reviewers repeatedly confirm that the people who assess the damage are the ones who do the work.
- Emergency situations where same-day response matters. Dozens of reviewers report RESCO arriving within hours of their call, including evenings, weekends, and holidays.
- Homeowners navigating insurance claims. Multiple reviewers credit Samantha, Bryan, and the field crews with handling documentation and coordination with insurers.
About this company
RESCO is a locally owned restoration company based in Orangevale, California, run by Luke, who is named in multiple reviews as the owner. They focus on water damage restoration and mold remediation across Sacramento County, Placer County, and El Dorado Hills. Their Google listing categorizes them as a water damage restoration service, and mold work is a core part of their business rather than an afterthought. They claim over 20 years of experience.
What stands out is their field team structure. Reviews consistently name the same pairs working together: Jordan and Dakota handle a large share of the mold and water jobs, while Erick and Gideon run another crew. Multiple reviewers note that the people who do the initial inspection are the same ones who do the work, which eliminates the handoff problem common in larger operations. They do crawl space encapsulation and sealing, not just cleanup. The website mentions eco-friendly products, and they offer sewage cleanup alongside their water and mold services. They do both mold inspection and remediation in-house.
Luke started the company and remains hands-on. Several reviewers mention being referred by their plumber, which is a strong signal since plumbers see water damage regularly and develop opinions about who cleans it up well. Samantha and Bryan handle office coordination and insurance paperwork, and both are named positively in reviews for keeping customers informed.
At 4.9 stars across 183 Google reviews, this is an unusually strong rating for a restoration company at this volume. Restoration work is stressful and insurance-adjacent, which tends to generate more complaints than most home services. Only 2 of 183 reviews are 1-star, and both involve disputed scoping or insurance issues rather than workmanship complaints.
Services
Service area
Headquartered in Orangevale, California. They list specific service areas: Citrus Heights, Folsom, Roseville, Antelope, Nimbus, El Dorado Hills, Sacramento, McClellan Park, North Highlands, and Rio Linda. The website claims coverage across Sacramento County, Placer County, and El Dorado Hills. Reviewer locations are consistent with the greater Sacramento metro area. Confirm response time for locations at the edges of this range, particularly El Dorado Hills and Roseville.
Review consensus
Jordan and Dakota are the most frequently named pair in reviews, appearing in at least 15 separate reviews spanning late 2025 through mid-2026. Reviewers praise them for explaining each step of the process, showing up on time, and working quickly. Erick Garibay is the next most-mentioned, with at least 10 reviews crediting him for sewage cleanup, mold work, and water damage jobs. Gideon frequently partners with Erick and draws praise for report quality and friendliness. Nate and Lorenzo form another crew mentioned in multiple reviews for fast response and detailed damage documentation. Michael is named as a supervisor who handles larger or more complex jobs. Samantha and Bryan in the office get specific praise for scheduling, insurance coordination, and keeping customers informed. Luke, the owner, is credited with personal availability and honest pricing. Several reviewers specifically mention being referred by their plumber.
2 found across 183 total reviews at 4.9★. Dane Sheldon (3 Google reviews) gave 1 star in November 2025, saying service declined since Joel left and that office staff communicates poorly. The owner's response provides significant context: the complaint stems from an insurance coverage denial due to multiple losses, not from the quality of RESCO's work. The owner notes Sheldon previously left a 5-star review after an earlier job, that a signed certificate of completion confirmed satisfaction, and that Joel never left the company but was out for personal reasons. Jill Heyer (14 Google reviews) gave 1 star in October 2025, saying RESCO recommended tear-out of flooring, walls, and tile for a possible leak, but two other companies found no such water damage. She believes the drying work she paid for was unnecessary. The owner's response states their technicians showed her elevated moisture readings onsite, documented everything with photos and video, and followed IICRC standards. They note that the other companies inspected after RESCO's drying equipment had already run, which could change moisture conditions.
Both 1-star reviews share a structural theme: disputes over scope of work and cost, not workmanship. In both cases, the actual restoration work was completed and the complaints center on whether the work was necessary or whether insurance should have covered it. The owner responds to both with detailed, personalized explanations that include specific factual claims rather than generic templates. This suggests active reputation management with genuine engagement, not boilerplate responses. The overwhelming volume of praise focuses on communication and education during the process, which aligns with a company that takes time to explain work to homeowners.
Jordan (field lead — praised extensively for communication, process explanations, and responsiveness across 15+ reviews). Dakota (field technician — praised alongside Jordan for professionalism and hard work). Erick/Eric/Erik Garibay (field technician — praised in 10+ reviews for sewage, mold, and water damage work). Gideon/Gidion (field technician — praised for detailed reports, professionalism, and partnering with Erick). Nate/Nathan (field technician — praised for fast response, documentation, and thoroughness). Lorenzo (field technician — praised alongside Nate for responsive service). Michael/Micheal (supervisor — praised for communication and handling complex jobs). Luke (owner — praised for personal availability, honest pricing, and hands-on involvement). Samantha (office coordinator — praised for scheduling and insurance communication). Bryan (office staff — praised for insurance process support and professionalism). Joel (field technician — praised in positive reviews, named in one negative where owner clarifies he was temporarily out for personal reasons). Aiden (field technician — praised for quick work). Charlie (field technician — mentioned positively for responsive service). Gideon and Nathan also appear together in at least one review.
Ask for Jordan and Dakota if your job involves water damage or mold remediation. For sewage or crawl space work, request Erick and Gideon. Get the scope of work in writing before any demolition starts, and be present when moisture readings are taken so you can see the data yourself. Since they do both testing and remediation, bring in an independent mold assessor if the scope seems larger than expected.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that identifies mold stands to profit from removing it. Get an independent mold assessment before approving remediation work.
- One reviewer (Jill Heyer, 14 Google reviews) says RESCO recommended extensive tear-out for water damage that two other companies later said was unnecessary. The owner's response states their readings were documented with moisture meters and followed IICRC standards. Regardless, this is a reminder to get a second opinion on large scopes of work before demolition begins.
- Their primary identity is water damage restoration, not mold. If you have a standalone mold problem with no water damage history, a mold-focused company may offer more specialized knowledge.
- One reviewer complained that office communication declined when a specific technician (Joel) was temporarily unavailable. The owner confirmed Joel was out for personal reasons, not gone. If you build a relationship with one crew member, confirm their availability before scheduling.