Provider profile
Advanced Restoration Plus Inc.
Provider snapshot
What this listing says
Orangevale-area homeowners dealing with water damage who want a restoration company that handles mitigation, reconstruction, and insurance coordination under one roof.
Best for
- Homeowners in Orangevale, Fair Oaks, Citrus Heights, and surrounding Sacramento-area suburbs who need water damage mitigation and full reconstruction handled by one company.
- Insurance-claim situations where you want the restoration company to coordinate directly with your carrier — multiple reviewers describe them handling the entire AAA claims process.
- After-hours emergencies: several reviewers report the crew arriving within two hours of a late-night call for water extraction.
- Property managers who need a repeat-use vendor for unit turns, carpet cleaning, and water damage across multiple properties.
- Homeowners who want reconstruction after fire or storm damage without hiring a separate general contractor.
About this company
Advanced Restoration Plus Inc. is a full-service restoration company headquartered in Orangevale, CA. Their core work is water damage mitigation and reconstruction, though they also handle fire and smoke damage, mold remediation, storm damage, and carpet cleaning. They serve both residential and commercial properties and work directly with insurance companies on claims.
Their mold remediation page lists dehumidification, air scrubbing, and ozone treatment as part of their process. They also do reconstruction in-house, meaning they can take a water- or fire-damaged property from initial mitigation through to finished rebuild. The website displays an IICRC certification badge. They offer 24/7 emergency service and run their own carpet and upholstery cleaning operation as a separate service line.
The website gives conflicting longevity claims — "Founded in 1995" on one page, "over 10 years of experience" on another, and "more than 25 years" on a third. The 1995 founding date is the most specific claim. They hold California contractor license #1073165.
With a 4.8-star rating across 87 Google reviews, they sit well above average. The volume of named staff appearing in positive reviews — Carrie, Samuel, Pete, Aaron, Jessica, Hanna, Lena, Jon, Jason, Dave — suggests a mid-sized team where customers interact with the same people throughout a project.
Services
Service area
Headquartered in Orangevale, CA. They list specific location pages for Rocklin, Roseville, Antelope, Granite Bay, Folsom, El Dorado Hills, Fair Oaks, North Highlands, Loomis, and Citrus Heights. The about page also mentions Elk Grove. All locations are within roughly 25 miles of Orangevale in the greater Sacramento metro area.
Review consensus
Carrie, the office coordinator, is the most frequently named employee — reviewers describe her as responsive, calming, and willing to work late into the night helping tenants during emergencies. Samuel and Pete Sprague both serve as project managers and draw praise for clear communication and keeping projects on schedule. Aaron Jenkins, the mitigation manager, gets highlighted for walking homeowners through every step of water damage recovery in a calm, knowledgeable manner. Jessica at the front desk earns mentions for scheduling flexibility. Multiple reviewers note that the company arrived within two hours of an emergency call. Insurance coordination is a recurring theme — several customers say the company handled 95% of the interaction with their carrier. Gary Wickey described them returning four times for carpet cleaning at no extra charge until he was satisfied.
2 found across 87 total reviews at 4.8★. Jordan Ramos described feeling pressured to sign the contract on the first visit and to waive the 3-day cancellation period. After the project, baseboards showed poor workmanship, and a separate $6,500 insurance charge for "content manipulation" appeared months later. The owner responded with detailed pushback, citing a signed Certificate of Satisfaction and photos showing the baseboards in good condition at completion. John Dighero, a Local Guide with 16 reviews, reported crew members who did not wear shoe covers despite repeated requests, used profanity inside his home, and smoked in his driveway. He also described a drawn-out dispute over repair costs that his insurance company ultimately covered. The owner acknowledged the professionalism concerns and confirmed they were repaying an agreed amount to the insurance company.
Both negative reviews involve insurance-referred jobs where the billing and scope disputes played out between the company and the insurance carrier, with the homeowner caught in between. This is common in the restoration industry where companies bill insurers at Xactimate rates, but it means your premium exposure can be higher than expected. The owner responds to every review with substantive, personalized detail rather than template language — a positive signal, even when the responses are defensive.
Carrie (coordinator — positive). Samuel/Sam Cornell (project manager — positive). Pete Sprague (project manager — positive). Aaron Jenkins (mitigation manager — positive). Jessica (receptionist — positive). Hanna (coordinator — positive). Lena (carpet cleaning technician — positive). Jon (inspector — positive). Jason (project manager — positive). Dave (crew lead — positive). Kirk (demolition supervisor — positive). Aspen (staff — positive). Erin (carpet cleaning — positive). Will Kavanaugh (mitigation crew — positive). Kim and Hannah (carpet cleaning crew — positive).
At 4.8 stars across 87 reviews, the strong majority of customers are happy, especially with the named project managers and Carrie's office coordination. Ask for your project manager by name up front, take the full 3-day cancellation period before signing, and get a clear written breakdown of all charges that will hit your insurance claim so you understand the premium impact before work begins.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. A company that identifies the problem and sells the fix has a financial incentive to find mold. Consider getting an independent mold inspection before committing to their remediation work.
- One reviewer described strong pressure to sign the contract immediately and to waive the 3-day cancellation window so work could start faster. The owner's response confirmed the cancellation right exists but framed the waiver as optional. Take the full 3 days if you need them.
- They subcontract at least some of their work. One negative review noted that all labor was contracted out, which can reduce accountability for workmanship.
- Their insurance billing drew a complaint about inflated charges, including $8,500 for moving contents in a 1,300-square-foot home. The owner's response cited Xactimate pricing. Your insurance carrier approves these charges, but they affect your claims history and premiums.
- The website gives three different experience claims (10 years, 20 years, 25 years) on different pages, which raises a question about attention to detail in their marketing.