Provider profile
Dry Kings Restoration of Marin
Provider snapshot
What this listing says
Marin County homeowners dealing with water damage that has led to mold growth, where the same crew handles dryout and remediation in one project.
Best for
- Marin County homeowners with water damage that has progressed to mold growth, where a single company handling both dryout and remediation saves time.
- Property managers across the Bay Area who need a restoration company responsive after hours and on weekends.
- Homeowners who want to rent drying or restoration equipment and manage part of the cleanup themselves.
- Commercial property owners (hotels, offices, schools) needing post-damage sanitizing and restoration under one contract.
About this company
Dry Kings Restoration is a family- and woman-founded restoration company headquartered in Novato, serving Marin County and the broader Bay Area. Mold removal is one piece of a wider restoration operation that centers on water and fire damage. Their typical mold job starts as a water damage call: the crew handles dryout, finds mold behind walls, and moves straight into remediation without handing off to a second company.
The service area page mentions containment and HEPA filtration for mold work. They also rent out drying and restoration equipment to property owners who want to handle part of the process themselves. They work both residential and commercial jobs, listing hospitals, hotels, schools, and offices among their commercial clients. They offer financing for projects not covered by insurance.
Dry Kings has operated for over 10 years. The company was originally founded by Jennifer and Matthew, who still serve as Managing Directors. It has since partnered with Guardian Restoration Partners. Steve, a Navy veteran with an MBA, now runs day-to-day operations as General Manager. Cyndie, the Project Director, brings 30 years of construction experience. The team holds IICRC certifications and operates under California contractor license #1128567.
37 Google reviews at 4.8 stars is a strong signal for a restoration company of this size. Nearly every review with detail praises response speed and crew communication. That said, the review count is modest enough that a few bad experiences could shift the rating quickly.
Services
Service area
Headquartered in Novato, California, with additional offices in San Francisco, San Jose, and Walnut Creek. Claims coverage across eight Bay Area counties: Marin, San Francisco, Alameda, Contra Costa, San Mateo, Santa Clara, Napa, and Sonoma. That is a wide footprint for a company of this size, so confirm response times for locations far from one of their four offices.
Review consensus
Cyndie stands out across more reviews than any other staff member. Reviewers praise her scheduling coordination, fast communication, and positive attitude. Justin gets named for his knowledge and hands-on approach. Ed (also called Edward) draws praise for clear project scoping and coming in below estimates. Corey and Erick are called out for diligence on-site. Multiple reviewers highlight weekend and holiday responsiveness, with one noting John answered the phone on Thanksgiving weekend. Several property managers describe using Dry Kings repeatedly across multiple projects.
2 found across 37 total reviews at 4.8★. One reviewer reported a vehicle damaged by a Dry Kings company vehicle and said repeated attempts to get resolution via calls, texts, and emails went unanswered. The reviewer also claimed a representative provided false insurance information. A second reviewer described a scope of work that listed specific services, but when asked about completion, was told those items were the homeowner's responsibility. Both reviewers are low-review-count accounts. Neither complaint relates to mold remediation quality.
Both owner responses to negative reviews use nearly identical language: thanking the reviewer, saying concerns are taken seriously, and asking them to call. Neither response addresses the specific complaint raised. This template approach contrasts with the personalized service reviewers praise in positive reviews. The two negatives themselves are unrelated in subject matter (vehicle damage vs. scope of work), so they do not form a service-quality pattern.
Cyndie (Project Director — praised repeatedly for scheduling, communication, and positive attitude). Justin (Project Manager — praised for knowledge and hands-on work). Ed/Edward (Lead Restoration Technician — praised for clear scoping, punctuality, and delivering under budget). John (Operations Manager — praised for answering the phone on Thanksgiving weekend). Corey (Lead Restoration Technician — praised for diligence and communication). Erick (Restoration Technician — praised alongside Corey for diligence). Dion (role unclear — praised as part of team). Ryan (role unclear — praised for water remediation). Stephanie (role unclear — praised for water remediation). Enrique (role unclear — praised for water remediation). Cristhian (Lead Restoration Technician — praised for knowledge and clean work). David (Restoration Technician — praised as part of team). Kevin (role unclear — praised as part of team). Grant Frazier (role unclear — praised). Andres (role unclear — praised for hands-on work). Juan (role unclear — praised for containment work). Sergio (role unclear — praised for prompt response and mold detection).
Ask for Cyndie as your project coordinator and confirm your scope of work in writing before the crew starts. The two negative reviews both involve communication breakdowns after the initial engagement, so get specifics about what is and is not included in your quoted scope. For mold jobs following water damage, this crew handles the full pipeline from dryout through remediation, which means fewer handoffs and scheduling gaps.
Keep in mind
- Dry Kings is primarily a water and fire damage restoration company. Mold removal is a secondary service that typically follows a water damage job. If you have a standalone mold issue unrelated to recent water damage, confirm they treat it with the same containment and HEPA filtration process.
- The service area claims span eight Bay Area counties from Sonoma to Santa Clara, with four offices. For Marin-specific jobs out of the Novato headquarters, response times may differ from their 60-minute claim if crews are deployed to distant counties.
- Both 1-star reviews received nearly identical owner responses offering to resolve the issue offline. Neither response engaged with the specific complaint. This suggests a reputation management template rather than direct problem-solving.
- The company recently partnered with Guardian Restoration Partners, which may mean changes in staffing, processes, or pricing compared to older reviews.