Provider profile
SERVPRO of Northridge and SERVPRO of Granada Hills
Provider snapshot
What this listing says
Northridge, Porter Ranch, and Granada Hills homeowners dealing with water damage that has led to mold, especially those filing insurance claims and wanting a single company to handle both drying and remediation.
Best for
- Homeowners in Northridge, Granada Hills, Porter Ranch, or Mission Hills who need mold remediation tied to an active water damage situation.
- Insurance claimants who want their restoration company to coordinate directly with the adjuster and handle paperwork.
- Property managers needing same-day emergency response for water damage that could turn into mold if not addressed fast.
- Homeowners who want one company to handle the full sequence from water extraction through mold removal to reconstruction.
About this company
SERVPRO of Northridge and Granada Hills is a locally owned franchise in Northridge, CA, run by Michael Brownstein. Their primary workload is water damage restoration, but they handle the full chain from emergency water extraction through mold remediation and reconstruction. Most of their mold jobs stem from water damage they are already managing — burst pipes, slab leaks, roof leaks — rather than standalone mold calls.
Their mold remediation page describes a seven-step process: inspection, containment, air filtration using air scrubbers and HEPA vacuums, antimicrobial treatment, removal of mold-infested materials, cleaning, and reconstruction. They hold an AMRT (Applied Microbial Remediation Technician) certification and are an IICRC Certified Firm. Their website mentions containment procedures and antifungal treatments. They also offer contents packout and storage, which matters for large mold jobs where belongings need to leave the house.
Michael Brownstein has over 15 years in restoration and more than 20 years in remodeling. He runs the franchise hands-on — multiple reviewers describe him personally showing up to assess damage. Suzette, the business development specialist, is the operational backbone: she handles scheduling, insurance coordination, and customer communication. The SERVPRO brand has been around since 1967, though this franchise's age under Brownstein is not specified.
4.9 stars across 68 Google reviews with zero negative reviews in the last 18 months is unusually strong. The volume is moderate, but the consistency is notable — not a single reviewer dropped below 5 stars recently.
Services
Service area
Headquartered at 8955 Quartz Ave in Northridge, CA. Their website lists four service areas: Northridge, Porter Ranch, Granada Hills, and Mission Hills — all in the northwest San Fernando Valley. Reviewers from Encino and Simi Valley also report using this franchise, suggesting they take jobs beyond their listed coverage.
Review consensus
Suzette is mentioned by name in the majority of reviews and is consistently praised for responsiveness, insurance navigation, and clear communication. Reviewers describe her answering calls early and late, coordinating with insurance adjusters, and guiding homeowners through the claims process. Michael Brownstein is praised for hands-on involvement — showing up to assess damage personally, explaining processes clearly, and in one case honestly telling a homeowner that hiring SERVPRO was not necessary for their situation. Annie and Abraham are named as field team members who handle packouts and on-site work. David is mentioned as a project manager. Rapid response time is a recurring theme — multiple reviewers mention same-day or within-the-hour arrivals.
0 found across 68 total reviews at 4.9★. No negative reviews found in the last 18 months. The 68-review base at 4.9 stars contains no recent complaints to assess.
The review pattern reveals a franchise that operates more like a relationship-driven local business than a corporate service. Suzette functions as a single point of contact for most customers, and several reviewers — including a property manager with 40+ years of experience and a repeat customer since 2011 — describe returning to this franchise specifically because of her. Insurance referrals drive a large share of their business, and the company appears to have strong relationships with carriers like AAA and Mercury. One reviewer (Denise Merrick, Local Guide, 17 reviews) mentions using them for multiple floods since 2011, suggesting genuine long-term loyalty rather than one-time transactional relationships.
Suzette (business development specialist — positive across 30+ reviews for responsiveness, insurance coordination, and communication). Michael Brownstein (owner — positive for hands-on assessments, honesty, and knowledge). David (project manager — positive). Annie (field team — positive for packout and on-site work). Abraham (field team — positive). Scott (mentioned once — positive). Ignacio (mentioned once — positive). Mike (same as Michael Brownstein, used interchangeably — positive).
Ask for Suzette as your point of contact — she is the reason most reviewers rate this franchise so highly. If your mold problem stems from water damage and you are filing an insurance claim, this team handles both the physical work and the insurance coordination. Get a separate mold test from an independent testing company before and after remediation.
Keep in mind
- This is a SERVPRO franchise, not an independent company. The national brand sets training standards and processes, but quality depends on the local owner-operator. This franchise has strong reviews, but your experience is tied to Brownstein's team specifically.
- Their mold work is primarily a downstream service from water damage jobs. If you have a standalone mold problem unrelated to water damage, confirm they have availability and interest — they may prioritize active water emergencies.
- They do not do mold testing. You will need to hire a separate testing company for pre- and post-remediation sampling, which is actually better for you since it avoids the conflict of interest that comes when the same company tests and remediates.
- The website says they 'sometimes accept credit cards.' Clarify payment terms before work begins, especially if you are paying out of pocket rather than through insurance.