Provider profile
Onsite Pro Restoration
Provider snapshot
What this listing says
North Hollywood and San Fernando Valley homeowners who want $499 flat-rate mold testing, one-hour emergency response, and a single company handling water damage through remediation.
Best for
- North Hollywood and San Fernando Valley homeowners who need water extraction or mold remediation with one-hour emergency arrival — multiple reviewers confirm prompt response, including late-night calls.
- Homeowners who want mold air quality testing at a published flat rate ($499) with next-day results, rather than negotiating a custom quote.
- Property owners dealing with insurance claims for water or mold damage, since Onsite Pro coordinates directly with major carriers and handles documentation.
- Palisades and surrounding area residents needing smoke damage evaluation — one reviewer confirmed Onsite Pro assessed their home after the 2025 fires.
- Homeowners with chemical sensitivities or specific accommodation needs — one reviewer noted Pete listened to concerns other companies dismissed.
About this company
Onsite Pro Restoration is a restoration company based in North Hollywood, California, operating from an office at 5062 Lankershim Blvd in Los Angeles. They handle water damage, mold remediation, mold testing, fire and smoke damage, odor removal, sewage cleanup, and crawl space work. The company holds IICRC certification as a firm, with technicians credentialed in seven IICRC specialties: AMRT, WRT, FSRT, OCT, CPT, HST, and ASD. They carry a BBB A+ rating and claim over 1,000 remediation projects each year.
The mold testing offering stands out. They charge a flat $499 for one indoor air sample plus one outdoor control, or three swab samples, with next-business-day results if scheduled before 2 pm. Additional samples run $150 each. Their website also hosts an Xactimate-based mold remediation cost calculator that generates estimates within 15-25% accuracy — an unusual transparency tool. The remediation process follows a five-day timeline: inspection and documentation on day one, containment and remediation on day two, structural drying and cleaning on day two, and final testing and clearance by day five.
The company commits to one-hour emergency response within a 25-mile radius of North Hollywood. That covers West Hollywood, Burbank, Sherman Oaks, Studio City, Encino, Glendale, and Beverly Hills. They work directly with insurance carriers including State Farm, Farmers, Liberty Mutual, Mercury, and Travelers.
A perfect 5.0 rating across 32 Google reviews is rare. The review count is modest, but every single review is 4 or 5 stars. Pete, who appears to be the primary point of contact, is named in roughly two-thirds of all reviews. Reviewers with 10+ reviews on their accounts — generally more credible — are as positive as first-time reviewers.
Services
Service area
Onsite Pro Restoration is headquartered in North Hollywood, California, with an office at 5062 Lankershim Blvd in Los Angeles. They serve a 25-mile radius from North Hollywood, covering West Hollywood, Burbank, Sherman Oaks, Studio City, Encino, Glendale, and Beverly Hills. Emergency response within one hour is committed within this radius.
Review consensus
Pete dominates the review set. He is named in approximately 20 of 32 reviews for fast callbacks, clear explanations, honest estimates, and hands-on involvement from inspection through completion. Carmen A (14 reviews, Local Guide) praised Pete for listening to concerns and providing a detailed estimate at a reasonable price. Deborah Kurman specifically noted Pete accommodated her chemical sensitivity when other companies would not. Leila (21 reviews, Local Guide) and Arisara Weranont (41 reviews, Local Guide) — the two reviewers with the highest review counts — both gave 5 stars and named Pete directly. Cristov is named in two reviews for emergency response, including an overnight water extraction that Natalia Reyes described as prompt and reassuring. Beyond named staff, reviewers consistently praise the insurance coordination — multiple customers say Onsite Pro guided them through the claims process and handled documentation directly.
0 found across 32 total reviews at 5.0★. No one-star reviews exist in this review set. No two-star or three-star reviews appear in the last 18 months either. The lowest rating is a single 4-star review from Letty Zamarripa in October 2025, which offered no specific criticism.
The review set has an unusual concentration around October 2025 — 11 of 32 reviews were posted between October 13 and October 25, 2025. Several of these reviewers have only 1 review on their Google accounts. This cluster could reflect a busy period (a burst pipe season or a post-fire surge), a request from the company for reviews, or both. The content of these clustered reviews is consistent with the rest of the set — they describe specific services (water extraction, mold mitigation, restoration) and name Pete or Cristov — so they do not read as fabricated, but the timing concentration is notable.
Pete (owner/manager — praised repeatedly across ~20 reviews for fast response, honest estimates, clear communication, accommodation of special needs, and hands-on project management). Cristov (field technician — praised in 2 reviews for calm, prompt emergency response including overnight water extraction).
With zero negative reviews, the risk assessment here rests on what you cannot see rather than what you can. Pete runs a tight operation and reviewers consistently praise his honesty and responsiveness. The main question is whether you will get Pete on your project. Ask upfront who will manage your job, get a written scope and estimate before work begins, and — because they do both testing and remediation — consider getting an independent mold test so the company quoting the fix is not the same one diagnosing the problem.
Keep in mind
- Onsite Pro does both mold testing and mold remediation. A company that tests for mold and then sells the remediation has a financial incentive to find problems. Ask whether they will accept a third-party test, or consider hiring an independent testing firm and bringing the results to Onsite Pro for a remediation bid.
- The 32-review count is small. A 5.0 rating at this volume tells you no one has left a negative review, but it does not provide the same confidence as a 4.8 across 200 reviews. One bad experience could shift the rating noticeably.
- The website claims 1,000+ remediation projects per year, but only 32 Google reviews exist. That gap could mean most customers come through insurance referrals and do not leave reviews, or the number is aspirational. Ask how long they have been operating at this volume.
- Pete appears in roughly two-thirds of all reviews. If Pete is unavailable for your project, ask who will manage it and whether that person has the same IICRC credentials.
- Several positive reviews come from single-review Google accounts. While the praise is consistent with what established reviewers say, the volume of first-time reviewers is worth noting.