Provider profile
SERVPRO of Newport Beach
Provider snapshot
What this listing says
Newport Beach and Newport Coast homeowners who want a single franchise operation to handle water damage, mold cleanup, and reconstruction under one roof.
Best for
- Newport Beach or Newport Coast homeowners dealing with mold after a water leak who want one company from dryout through rebuild.
- Homeowners who need contents packed out and stored during remediation — they operate their own storage and cleaning facility.
- Commercial property owners in the Newport Beach area who need mold remediation with minimal business disruption.
- Situations where mold, water damage, and reconstruction overlap and you want a single point of contact rather than coordinating three contractors.
- Homeowners who want a national franchise with local ownership — the brand provides training infrastructure while Sussman and Katz run the local operation.
About this company
SERVPRO of Newport Beach is a franchise location of the national SERVPRO chain, covering Newport Beach and Newport Coast. Owned by Benjamin M. Sussman and Jordan J. Katz, this location handles water damage, fire damage, mold remediation, and reconstruction. Their Google category is water damage restoration — mold work is one piece of a broader restoration operation.
The mold remediation page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning of HVAC and structural elements, and reconstruction. They also offer mold inspections and sampling — meaning they both test for mold and do the remediation work. They run a contents packout and storage facility where belongings can be cleaned offsite during a job.
The SERVPRO brand has operated since 1967. This Newport Beach franchise staffs its own project coordinators and production managers, and the website references IICRC-industry certification for its technicians. Website testimonials name Jorge Vinalay as production manager and Cory Faulk as reconstruction project manager.
With a 4.9-star rating across 40 Google reviews, this location sits at the high end for a restoration company. Nearly every review is 5 stars, and the single recent negative is an outlier in a pattern of strong communication praise.
Services
Service area
Headquartered in Newport Beach, California. The website lists Newport Beach and Newport Coast as the service area. Website testimonials reference customers from Huntington Beach and Laguna Niguel, suggesting they take jobs in nearby Orange County coastal cities, but the official footprint is narrow.
Review consensus
Carlos Cerda comes up in at least five reviews as a project coordinator who communicates well, follows through, and puts buyers at ease. Krystyn is praised alongside Carlos for handling a complicated situation with clear information. Raul gets credit for getting details right. Jesse earned a shoutout for walking a homeowner through the water damage process. Josh drew praise for daily moisture checks and hands-on monitoring. Alfredo was singled out for quality drywall replacement. Multiple reviewers highlight same-day or sub-30-minute response times. Communication — daily calls, progress updates, schedule adherence — is the dominant theme.
1 found across 40 total reviews at 4.9★. The sole recent negative comes from Sporty Spice (April 2025), a Local Guide with 147 reviews, who reported poor communication and said the crew removed far more material than necessary after a water leak, implying the company was padding the job. The owner responded with a generic apology offering to discuss concerns further but did not address the specific claim about over-demolition.
The owner response to the single negative review was a template message — it did not engage with the specific complaint about unnecessary material removal. With only one negative review, there is no pattern to assess in complaint handling. The positive reviews, however, show a consistent pattern: reviewers name specific staff members and praise direct communication, which suggests the operation assigns dedicated points of contact rather than rotating crews anonymously.
Carlos Cerda (project coordinator — praised repeatedly for communication and follow-through). Alfredo (drywall technician — praised for quality work). Jonathan (technician — praised for being considerate and communicative). Kevin (technician — praised alongside Jonathan). Geo (technician — praised for cleanliness and communication). Raul (technician — praised for getting things done right). Jesse (technician — praised for being knowledgeable and walking clients through the process). Miguel (team member — praised for responsiveness and honesty). Yvette (team member — praised alongside Miguel). Krystyn (team member — praised for clear communication). Josh (team member — praised for daily moisture monitoring). Jorge Vinalay (production manager — named on website testimonial for honesty and saving a customer thousands on mold remediation). Cory Faulk (reconstruction project manager — praised for communication and follow-through on website testimonial). Logan (team member — praised for accommodating a family with special needs). Aaron (owner — praised in older reviews for personal involvement). Jake Ness (team member — recommended by a repeat customer). Jaden (technician — praised for mold cleanup work). Dora (technician — praised for mold cleanup work). Fran (technician — praised for mold cleanup work). Sporty Spice's review did not name individual staff negatively.
Ask for Carlos Cerda as your project coordinator if mold remediation is your need — he draws the most consistent praise. Get an independent mold test before hiring them for remediation, since they do both and that is a built-in conflict. The one negative review about unnecessary demolition is worth asking about — request a written scope of work that itemizes what will be removed and why before any demo begins.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from the fix. Consider getting an independent mold test before or after their work.
- This is a franchise of a national chain. The website content is largely standardized SERVPRO template language, so it is hard to distinguish what is specific to this location versus corporate boilerplate.
- One recent reviewer said the crew removed more material than necessary after a water leak, suggesting they were trying to increase the job scope. With only one complaint like this across 40 reviews, it reads as a one-off, but ask upfront for a written scope of work.
- The service area listed is only Newport Beach and Newport Coast — a tight footprint. Confirm they will service your location if you are outside those two cities.
- Most reviews focus on water damage and fire restoration. Mold-specific Google reviews are sparse, so the track record for mold work specifically is harder to evaluate.