Provider profile
911 Restoration of Ventura County
Provider snapshot
What this listing says
Ventura County homeowners dealing with mold after water damage who want a single restoration company to handle extraction, drying, and remediation under one insurance claim.
Best for
- Simi Valley, Moorpark, and greater Ventura County homeowners who need mold remediation tied to an active water damage claim.
- Property owners who want one company to handle water extraction through mold removal and insurance paperwork in a single engagement.
About this company
911 Restoration of Ventura County is a franchise location of the national 911 Restoration brand, operating out of Simi Valley. They focus on the full water-damage-to-mold pipeline: extraction, structural drying, mold removal, and rebuild. They also handle fire damage, sewage backups, and sanitization for both residential and commercial properties.
911 Restoration claims IICRC certification and advertises a 45-minute emergency response window. Their mold page describes containment, antimicrobial treatments, and air filtration, though these are standard franchise talking points rather than location-specific capabilities. The website does not name any proprietary equipment or unusual methods.
The company describes itself as locally owned and operated, serving Ventura County communities from Simi Valley to Oxnard. Multiple reviews confirm they work directly with insurance companies, and the About page emphasizes end-to-end insurance claims handling as a core part of their service.
Services
Service area
911 Restoration of Ventura County operates from Simi Valley, California. They list service coverage across 10 cities in Ventura County: Ventura, Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, and Somis.
Review consensus
Reviewers consistently highlight fast response times, with Riley Ramirez confirming a 45-minute arrival for a flooded office. Alexis Castro draws repeated praise for managing insurance claims and keeping communication flowing. Dan Braun gets credit for quick, accurate estimates. Ophir Levin is noted for a calm, organized approach at the start of jobs. Merlin is praised by Karen Ferriere for responsiveness during a plumbing emergency. Several reviewers emphasize the team cleaned up after themselves and stayed punctual.
0 found across 27 total reviews at 4.4★. No recent negative reviews to assess. The 4.4-star rating suggests older complaints exist outside the 18-month window, but those are excluded from this analysis.
A cluster of six 5-star reviews appeared between April 17 and April 30, 2026, five of them from reviewers with fewer than 5 total Google reviews. This pattern is worth noting but not conclusive. Several of these reviews use similar phrasing about responsiveness and stress reduction.
Ophir Levin (initial assessment, project lead — positive). Dan Braun (estimator — positive). Alexis Castro (claims coordinator — positive). Merlin (office/project coordination — positive). Jenny (office staff — positive). Amir (field technician — positive). Mike (customer service — positive). Zackco (project manager — positive). Jason Anderson (field supervisor/site manager — positive).
No recent complaints on record, and the reviews that do exist praise quick response and smooth insurance coordination. Ask for Alexis Castro if you want someone tracking your claim closely. Given the thin mold-specific review history, ask for references from past mold remediation jobs before signing.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem profits from the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise of the national 911 Restoration brand. The local team and the corporate brand are different things. Reviews reflect the local operation, but corporate policies may affect pricing and processes.
- The website lists 10 cities across Ventura County. At 27 total reviews over several years, their volume is low relative to the breadth of that service area.
- Most reviews reference water damage restoration. Only one recent review (hanodin betvardeh, April 2026) specifically mentions mold work. The mold-specific track record is thin compared to their water damage history.